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Fabletics has a rating of 3.2 stars from 11,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.
I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.
The leggings themselves are pretty nice but NOT worth the trouble. My boyfriend started a VIP account to buy me two leggings for Christmas. Pretty soon after we decided the VIP account wasn't for us and wanted to cancel it. Contact for the customer service is hard to find on their website and it took my boyfriend THREE painstaking phone calls to cancel his account. There are so many automated chats and robot phone voices and on the phone and my boyfriend had to end a call with one representative because his accent was so thick he truly just couldn't understand him. Three months later we find out THE ACCOUNT WAS NEVER CANCELLED. When my boyfriend called again, they refunded him for the most recent month's charge, but could only give him store credit on the previous two months (which I do understand but it never should have happened). The store credit was given to us in the form of 2 "credits" worth $40 each. So his VIP couldn't be cancelled until he used those credits. So I go on to buy two items totalling $70 and when he checks out the website only used one of his two credits and charged $30 to his card! He had to call AGAIN but at least the customer service rep was VERY helpful this time. Hopefully it actually goes through. But after all this we'll have to call AGAIN to cancel the account and hope it actually gets canceled this time.
Date of experience: March 23, 2019
This site is terrible - my order continued to fail & i kept getting an error message that said one of the items in my cart was out of stock. It didn't say which one. When i returned to shopping to try and find out (by refreshing url for each item to find out which one sold out between the time i put it in my cart and the time i tried to check out), it continued to say the items were available... even so, the chat bot immediately informed me which ones (2 out of 3) were no longer available. Or... "immediately" after being disconnected from chat while waiting in queue and then reconnecting and waiting for longer than expected. --- i will not be ordering or joining. -- also annoying? All the celebrity- & influencer-fronted adverts where the "membership" / monthly automatic order requirement to get the discount is either completely left out or intentionally so undetectable it might as well be a scam. I'm glad i read the semi-fine print on my cart page at least... goes right up to the line on false advertising. At the very least, scummy if not scammy online retail site. As for their actual b&m store, i'm not even going to try. #1. It's too much trouble to remember to cancel ahead of time each month or try to get through to their customer service telephone line to cancel because their customer service doesn't inspire a whole lot of confidence either. #2. This kind of business model is offensive, too much taking advantage, especially during this time when so many people can't afford this kind of crap... silver lining? = at least it was that hard to place my order because i'm glad i didn't go through with it. I think you guys kind of suck.
Date of experience: June 26, 2020
Hello Dani,
Thank you for sharing your feedback! We are sincerely sorry for the negative experience you have encountered and we would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle
Love the quality of these products. They aren't sheer like other products. They fit and make me feel more confident.
Date of experience: April 19, 2022
Hello Nicole,
Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
Unfortunately I felt it was your best legging and was to being offered so I canceled my membership - sculpt knit
Date of experience: October 5, 2022
Hello Angela,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Good. Wish I could find some of the older things I bought to rebuy! I love their leggings And sweatshirts
Date of experience: June 1, 2022
Hello Kira,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My membership was canceled. But money was taken out of my account and never returned. I am owed a refund.
Date of experience: October 2, 2022
Hello Avis,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered an extra large and it was super tight. Couldn't get it up my thighs. Returned and got refund.
Date of experience: August 1, 2022
Hello Ligia,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've tried to stop the reoccurring charge and they won't stop unless you go in and do it every month
Date of experience: August 1, 2022
Hello Janette,
Thank you for providing feedback about your experience with the Member Credit! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
Be careful of the sneaky monthly charge. Add very small disclaimer at the bottom of your emails. Don't get suckered
Date of experience: November 4, 2022
Hello Jin,
It is with great regret that we received your feedback regarding the monthly charge. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
It took 2 months to receive my order. And I never would have received it had I not contacted customer service to let them know it hadn't arrived
Date of experience: August 1, 2022
Hello Mack,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The 2no legging I received were actually good quality and that is the only reason I have given them 2 stars instead of negative. However As many others, I have been conned into a VIP Membership' once making a one off purchase with Fabletics. It took me 6 months to realise the £44 monthly charges into my account as at the times things were a bit chaotic with the arrival of our baby. I spent a bit time researching the company and what happened just to find out many many similar copplains and this amazing website (www.fableticssucks.co.uk) which helped me structure my complain. After informing myself about the scam that this whole VIP Membership' is, I called Fabletics to ask for a refund and to cancel my membership. The lady who answered the phone was actually very polite. She did try to convince me of the benefits' of being a member and tried to give me parcial refunds many times; and even naughtly tried not cancelling my membership at the end of the call by trowing a gentle reminder to opt out every month to avoid the monthly charges' -me: whaaat?! Did you not get the start of the call when I asked to cancel the membership?! Anyways, the call ended in 14min successfully with my 100% refund and membership cancelled. A tip to anyone in the same situation, inform yourself about you rights (check website fableticssucks) before calling them for a refund and be persistent with them. I hope this helps you. We cannot allow practices like this to perform this way in these days.
Date of experience: October 12, 2018
Hello LM,
Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping at Fabletics. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Everyone in the stor was great and a joy to work with - so glad they finally opened a store in Omaha, NE
Date of experience: June 1, 2022
Hello Elaine,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best.
Lia
The last 4-5 orders I have made take WEEKS for me to receive... way too long, for the prices paid for these items.
Date of experience: July 2, 2022
Hi Melissa,
Thank you for sharing your feedback regarding the shipping process! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Everything has fit me perfectly; and the way i wanted to fit. I love fabletics, definitely save a lot from switching from LULULemon.
Date of experience: October 1, 2022
Hello Jessica,
We are so glad that everything worked out for you. We here at Fabletics do our best to provide great products to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
A month ago a bought a gift for a friend as there was a special offer going on and I have always liked Kate Hudson. Then it offered half price on top of that for first time buyers - I thought "great!" and got a pair of leggings and tank top for £20. Far cheaper than they usually are on that site and was chuffed. I read all the terms and conditions they gave me while buying the product and unticked all the boxes offering subscriptions and thought I had avoided it. No emails confirming my £44 subscription either!
Yet still I woke up today to an email saying I had been billed £44 through my paypal! WTF, I didn; t sign up for anything. What company just automatically signs you up for something without specifically telling you that you will be billed. Looked at an email from them in my deleted folder and discovered at the very bottom of the payment confirmation email in small print "cancel or skip month of your subscription by calling this number".
Luckily I called the number and they cancelled it pretty quickly and the lady was very polite, (so that is one positive from the experience) then got an email immediately detailing I cancelled my VIP Membership - so why the hell can't they send an email for confirm your VIP membership BEFORE you agree to it? Because it's a scam that's why; made to catch you out and take money from you! I have contacted Paypal for a refund on an unauthorised payment and have my fingers crossed that I will recieve that £44 back as that is not small change. Absolutely livid and will never be buying from them again just in case.
Taught me to be VERY careful in the future, however no other online store has ever pulled something like this and hopefully will not happen to me again.
Date of experience: September 6, 2016
You keep taking payments that i have not authorised. It WAS NOT made clear to me that I was subscribing. I bought three items that is all
Tip for consumers:
STAY CLEAR
Date of experience: September 8, 2017
Hello Mags,
We are very sorry to hear that you are dissatisfied with our VIP program. We will be contacting you within 24-48 hours to help you further.
Best regards,
Sherry
I love powerhold. I have many leggings. When the luxe came out with pockets I thought I hit pay dirt. They don't stay up
Date of experience: November 30, 2021
Hello Monica,
Thank you for the feedback! We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane
Called to reverse monthly auto-charge because I wanted to skip the month, rep advised I'd just missed the window to skip however he'd process a PayPal refund which I promply received.
Date of experience: April 19, 2022
Hello Michele,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I wear Fabletics all day everyday! I love the pockets so I can carry my phone or AirPods case which leaves my hands free!
Date of experience: June 1, 2020
Hello Heather,
Awesome! We are happy to hear that you are satisfied with your purchase! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them! You can surely expect great styles on the website!
Best,
Nelle
Surely if you dont receive product how can you be charged monthly for porduct? I have had 3 monthly deductions of £44 for what
Date of experience: May 11, 2015
Got my order on time. Some stuff wasn't my style. I returned some stuff. That was super easy. Very good quality products and service
Date of experience: October 1, 2022
Hi Chris,
Thank you for your amazing feedback about your shopping experience and the products that you purchase! It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
I love the Fabletics line! The leggings and capris are my favorite and I like not having to keep pulling them up all day.
Date of experience: June 4, 2022
Hello Heather,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
Exellent customer service.
However My size was way too tight. I gave my shorts to my daughter. Also In Canada I expect Canadian pricing.
Date of experience: August 2, 2022
Hello Donna,
Thanks for sending your review! Your feedback about our product sizing and pricing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have asked for my membership to be canceled multiple times and it still hasn't been even though I was told it would be.
Date of experience: August 1, 2022
Hi Justin,
Thank you for providing feedback about cancelling your VIP membership! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
Hi. I love that pant but wish make 34 inch too because my leg little longer than 32 inch. Yes I did click tall and 32 in. I wish have 34in
Date of experience: February 18, 2022
Hello William,
Thanks for sending your review! Your feedback about our product sizing is important! We would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Catherine,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy