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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,734 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    831
  • Shipping
    808
  • Returns
    575
  • Quality
    792

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,712
Neutral
276
Negative
1,242
View ratings trends
228
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Reviews (11,734)

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Reviews that mention popular keywords

customer service (1814) vip membership (467) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (132)
Thumbnail of user ledav3
Michigan
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

I have been trying (daily) for a week now to return and exchange items that were gifted for Christmas. The site allows me to select the specific items, lets me see item #1, allows me to say I'd like to return it and that it's too big...but that's where it stops. It sits and spins. For days. I have tried from different browsers.

Date of experience: January 2, 2025

Thumbnail of user bayy3
California
1 review
0 helpful votes
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January 13th, 2025
Verified purchase

Ordered 2 belt bags and 2 onesies. Received USPS message that parcel will be returned to sender due to incorrect postal code. I did not open browser or connect to link due to fear. Lately received message from Fabletics that merchandise have been returned. You have not credited these items to my account.
Either credit it back to me or send it to the right address please.

Date of experience: January 3, 2025

Thumbnail of user micheles1496
Ohio
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

The pants are overpriced and started pilling after a couple of wears. Also, there was no way to exchange a pair of pants for a different style. I had to return them and got the discount credit for them and had to pay double to get another pair. A lot of their popular styles and colors are out of stock. I cancelled the membership as soon as I could because there is no point in paying for something that won't last and is always out of stock anyway.

Date of experience: January 2, 2025

Thumbnail of user frishtay
Virginia
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

The leggings I purchased lacked quality which I've previously shared with Fabletics in a review, but no one bothered to reach out. The ribbed blue leggings were coming apart at the seams my very first time wearing them and that is completely ridiculous, nor can I continue to wear them!

Date of experience: January 1, 2025

Thumbnail of user crystalb1530
Indiana
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

I've always loved fabletics but I will stop buying from them. I've been trying to g to return an item for 2 months. They literally tell me they are sending me a return label through my email on EVERY phone call and then never send it. Very disappointed!

Date of experience: January 4, 2025

Thumbnail of user annaf1934
Alabama
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

Fabletics makes it nearly impossible to cancel their vip subscription. There is NO button to achieve this, or else it's so hidden so well that one cannot find it at all. This business plan preys on older adults who are not tech savvy enough to figure out how to solve this. Should be illegal.

Date of experience: January 4, 2025

Thumbnail of user ms.prudencem
South Africa
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

I am well pleased with the customer service, quality, and everything else, however my complaint is as in the previous years, Fabletics brings promotional offers at times only accessible to customers in the US, which at times being a customer in Africa i am discouraged and i feel that i will always be the paying customer and never benefitting of the other initiatives of the brand.

Date of experience: January 2, 2025

Thumbnail of user ep560
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

The customer service team failed to address my concerns and displayed frustration whenever I asked questions. They repeatedly disconnected our chats and often responded with, "Well, if you read it here," which was unhelpful.

Date of experience: January 1, 2025

Thumbnail of user jessicac4301
Arizona
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Everything I have got from Fabletics is awesome quality. Customer service is always pleasant to deal with, I've been into the store several times and they are very accommodating and make me feel welcome

Date of experience: January 1, 2025

Thumbnail of user angelaw3477
Washington
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Generally speaking I like the products I have ordered with Fabletics. However, sizes are often sold out and prices (without sales) are exorbitantly high for what they sell.

Returns have been easy which is helpful with any online shopping experience when it comes to clothes. But the membership aspect of their business also seems unnecessary. If the product was worthy of the price tag, it would generate my return business. But currently I am only still a member because I don't always remember to cancel the monthly charge in time. I can't always use my credits because their inventory is limited. It feels more like a retail trap than a business I would willingly frequent. This will not be a continued relationship once all planets align and I can order what I want with the money I have already been charged.

Date of experience: January 1, 2025

Thumbnail of user archiej96
New York
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

Site it great, listing of different models with different sizes is nice too for reference. My only complaint is that the inventory on common sizes is consistently low, or zero. Please scale your inventory to meet the demand. Also, the VIP plans/credits are not always worth it when they heavily discount items. However, the products and quality of the clothing, at least so far, is very good. I am a satisfied customer!

Date of experience: January 2, 2025

Thumbnail of user mandyr197
Nevada
1 review
0 helpful votes
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January 11th, 2025
Verified purchase
• Updated review

As the title states, for some reason now if you happen to return anything it seems they're not giving you your refund unless you call them about it and even then it's an entire ordeal. I'm not sure why. The gym clothes are still super cute though. Oh, and now your member credits will EXPIRE. So they will charge you upwards of $70 for zero product and zero credit. Pay attention to your account. That hasn't happened to me, but I noticed the change under my account.

Date of experience: January 1, 2025

Always a breeze!
July 11th, 2024
Verified purchase
• Previous review

Fabletics is such an easy company to shop with. Their customer service is perfect and shipping is fast.

Date of experience: July 1, 2024

Thumbnail of user lorissab10
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I joined Fabletics after seeing an ad for Cold Weather Flare Leggings. I ordered 2 pairs and I really wanted to love them. They fit and looked great, but after wearing them I started to notice pilling on the side pockets. The pilling started to increase and spread to other areas no matter how carefully I washed them. Luckily, I took advantage of the introductory VIP deal, 2 for $25. If I had paid full price, I would have been really upset. I skipped each month after the intro because most of the nice colors in my size were always sold out. I will cancel my subscription as I can get better quality and pricing on Amazon.

Date of experience: January 1, 2025

Thumbnail of user brianw4714
Washington
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I like the products, but dealing with the monthly $59.50 fee, and everything else, is a joke. Yes you can use it toward purchasing, but so what? Having to decipher the credits, etc is not even close to worth it. Really makes the shopping experience there unpleasant.

Date of experience: January 1, 2025

Thumbnail of user annar5870
Illinois
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

I love Fabletics activewear, especially as someone who is curvy/plus size. I have some leggings that are well over a decade old. Recently, they started using OnTrac for deliveries—a company that struggles finding addresses. My package was delivered to the wrong house and when I called CS—they promptly replaced my order. My only real complaints are stop using OnTrac/LaserShip and stop selling out of sets so fast!

Date of experience: January 4, 2025

Thumbnail of user beneekaj
New York
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I am so happy with the level of service I received so amazing. Not a long wait time for items to be sent you are easy to contact as well. Thank you for your amazing high quality items and being available in plus size. More companies need to follow your customer service ethics.

Date of experience: January 1, 2025

Thumbnail of user brittanyr1192
California
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

For years my brother, who is a major Fabletics fan, has been telling me & my mother to become VIP members! Finally, I listened to him & got a membership in October! It has quickly become my favorite place to shop online & in person, whenever I'm near a store! The quality is top notch & the VIP prices are incredible! I've never been dissatisfied with any aspect of Fabletics!

Date of experience: January 4, 2025

Thumbnail of user jocelynec36
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

First of all, it pays to be a VIP! My weight has fluctuated a lot over this past year but my Fabletics leggings and tops have been there every step of the way. I get really excited to put them on for my workouts and continue to get compliments on them.

Date of experience: January 1, 2025

Thumbnail of user jesss913
Arizona
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Rebecca is always so helpful and always gives the best customer service. She helped me find the perfect outfit I did not know I was looking for. 🤍

I will continue to shop with Fabletics, they are the best!

Date of experience: January 1, 2025

Thumbnail of user amberf1165
Ohio
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

My daughter is a tech currently attending nursing school. I have purchased multiple scrub sets for her and hands down she says these are the best out there, especially for a 12-hour shift. She is 5'7" and the tall on-call jogger is her favorite, she likes the pockets.

Date of experience: January 4, 2025

Thumbnail of user davids18210
Ohio
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I love my Fabletics clothes. The joggers are super comfortable. The lined one shorts are my absolute favorite. They move so well when working out and have great colors.
The Don pants and other varieties of chinos are awesome for my teaching career. They look great, move great and are wash to wear ready. Such great products.

Date of experience: January 1, 2025

Thumbnail of user kathyh967
Kansas
3 reviews
0 helpful votes
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January 11th, 2025
Verified purchase

I was looking for a legging that was not see-thru, buttery soft and comfortable. Fabletics delivered 100%! They are my favorite legging, my FAVORITE! I wash them in my washer then hang them to dry. I'll be buying more soon!

Date of experience: January 1, 2025

Thumbnail of user johnw11992
Iowa
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

I can't say enough great things about Fabletics! Their clothing is the perfect combination of style, comfort, and performance. Whether I'm hitting the gym, going for a run, or just running errands, their pieces make me feel confident and ready for anything.

The quality is outstanding—every piece I've purchased has held up beautifully, even after countless washes. The fabric is breathable, moisture-wicking, and moves with my body, making workouts so much more enjoyable. Plus, their designs are trendy and flattering, so I don't just feel good; I look good too!

Customer service has also been fantastic. My orders always arrive quickly, and the team is super responsive to any questions.

If you're looking for activewear that truly delivers on its promises, Fabletics is the brand to trust. I've recommended them to all my friends, and I'll keep coming back for more!

Date of experience: January 2, 2025

Thumbnail of user debbiec2339
South Carolina
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I've been wearing Fabletics leggings for about 8 years and won't be changing my brand anytime soon. Powerhold and Motion 365/365+ are my preferred products. They are comfortable and wear well. They don't stretch out of shape and stand up well under multiple washings. For me there's nothing not to like about Fabletics!

Date of experience: January 1, 2025

Thumbnail of user nicholem316
Washington
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I love the gear, it's stylish and always has a good sale to stock up on any style I love and several colors to choose from. I like the membership and the ability to skip and month. I always get lots of compliments on my Fabletics and I love knowing it's affordable fashion.

Date of experience: January 1, 2025

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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