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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

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Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user candacem513
Georgia
1 review
0 helpful votes
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February 13th, 2025
Verified purchase

Every time I go to the site the NEW items never have xxs or xs available. It's like they were never created. It would also be great to have an email when new items are added to the site. By the time the member credit is available all the new stuff is sold out in most sizes.

Date of experience: February 3, 2025

Thumbnail of user donnaa2868
New Jersey
1 review
0 helpful votes
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February 13th, 2025
Verified purchase

Fabletics never disappoints. They offer the best pricing and the best workout wear in the market. As a former fitness professional and now elementary educator, Fabletics is a brand I can use everyday. I will never stop supporting this company! I live in it daily!

Date of experience: February 3, 2025

Thumbnail of user alfonsinar2
New York
1 review
0 helpful votes
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February 13th, 2025
Verified purchase

The credit that is automatically charged monthly for the membership is only applied as partial payment to certain items. If your credit is higher than 1 item you want to purchase, you can't add another item to complete the credit amount because the full credit gets applied to the single item.

On a separate order I placed, I had an issue with the shipping. The package seemed to have been delivered, but I did not receive the package. I then emailed to request help with the lost package, but I was told to contact the carrier; The carrier stated I should contact Fabletics, which I did, but got no response; So now I'm shot the credit and do not have the item I purchased. I have already cancelled the membership due to this lack of customer service.

Date of experience: February 3, 2025

Thumbnail of user allisonh715
Uganda
1 review
0 helpful votes
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February 13th, 2025
Verified purchase

The $60 credits are a complete scam. When using the website to purchase items with credits, often times you are using a credit to purchase an item that does not cost $60. This is dishonest and stealing.

Date of experience: February 3, 2025

Thumbnail of user giannag52
Arizona
1 review
0 helpful votes
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February 13th, 2025
Verified purchase

Horrible. I asked to have my membership cancelled, waited for over 20 minutes for an agent just for that agent to enter into the chat and then leave the chat without helping. Then had to re-request another agent and wait 20 more minutes. Canceling your membership should be as easy as clicking a button, not having to wait almost an hour for no help. Fabletics is a scam

Date of experience: February 3, 2025

Thumbnail of user williamp6019
Virginia
1 review
0 helpful votes
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February 15th, 2025
Verified purchase

While the customer service agents are polite, they have difficulty addressing customer problems. Most ordered items are delayed significantly. Quality control needs improvement. I had seams come apart on a pants that were less than 2 months old.

Date of experience: February 5, 2025

Thumbnail of user chrisn2313
Indiana
1 review
0 helpful votes
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February 15th, 2025
Verified purchase

Fabletics has good quality products. Shipping is always done in a timely manner. Good company. I will continue to shop their catalog. Only critique is that prices can be high at times and medium sizes are out of stock quite a bit.

Date of experience: February 5, 2025

Thumbnail of user christineg2933
Tennessee
1 review
0 helpful votes
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February 12th, 2025
Verified purchase

I'm not a huge fan of this brand. I submitted an exchange for size and it took 3 weeks. By then the item I was exchanging was sold out. Bummer! The fit is also not very flattering on most tops, colors selections great! Hoping the taupe slate colored leggings come back. Wanted those as well but returns take an eternity. So they are now sold out.

Date of experience: February 2, 2025

Thumbnail of user romenl
Canada
1 review
0 helpful votes
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February 15th, 2025
Verified purchase

Have never been disappointed with quality of clothing especially at this price point. Good customer service and nice variety of selection. Does tend to have limited stock but just need a bit of patience.

Date of experience: February 5, 2025

Thumbnail of user caitlinb280
Washington
1 review
0 helpful votes
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February 11th, 2025
Verified purchase

Not sure what platform Fabletics is running on but the UX is terrible. Frequently doesn't load. Automatically provides filters based on profile sizes and I can't turn that function off. Shows items as available/in stock when they are in fact not. I've been a member since Fabletics launched and the experience gets worse every single year.

Date of experience: February 1, 2025

Thumbnail of user kaylab1375
Texas
1 review
0 helpful votes
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February 12th, 2025
Verified purchase

I love Fabletics and have been a member for years now. I recently started using the app and find it more challenging to navigate and the sort/filter options don't work as intended (e.g., filter by size only to be shown options that are not at all available in my size). I'm hoping they can fix that issue because it would make looking and buying a smoother experience.

Date of experience: February 2, 2025

Thumbnail of user brandong1623
New York
1 review
0 helpful votes
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February 11th, 2025
Verified purchase

I always have problems finding the right fit for my clothing but fabletics seem to hit the mark everytime. I've never had anything shrink in the washer and it's all been very durable with the best feeling fabrics you can ask for

Date of experience: February 1, 2025

Thumbnail of user dawnm2738
Virginia
1 review
0 helpful votes
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February 15th, 2025
Verified purchase

I have been a member of fabletics for over a year. My kids love the one shorts! When ordering from the website I find it very frustrating. When they have a sale, sizes are very limited. Shipping usually takes pretty long and there is always fine print to the good deals. On the positive side, the clothes seem well made and stylish.

Date of experience: February 5, 2025

Thumbnail of user elizabethh4640
Washington
1 review
0 helpful votes
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February 11th, 2025
Verified purchase

I cancelled my membership for a couple of reasons. First of all, I could not get the flare pants I wanted. I ordered them before and the medium, regular length fit perfect. Then, I ordered more and the same size was about 4" longer. So they were too long. Unfortunately, they are nearly always out of the short length in the flares with side pockets in black.
Also, the monthly change of nearly $60 is expensive considering that the membership credit usually gets me an item that doesn't cost that much $60. So I am paying more for the item than if I just purchased it outright.

Date of experience: February 1, 2025

Thumbnail of user bethc1590
California
1 review
0 helpful votes
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February 11th, 2025
Verified purchase

I came in with an open mind when hearing from colleagues that these leggings were life changing and the best for working out. I got to say that there's nothing special about them other than the wide selection of colors. These leggings are nice and thick, but don't lend themselves for a good CrossFit exercise session. I will stick with my cheap leggings finds from other sources.

Date of experience: February 1, 2025

Thumbnail of user bryanz629
Florida
1 review
0 helpful votes
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February 11th, 2025
Verified purchase

I purchased one pair of short at the store and ordered two additional pairs of shorts. The order took quite awhile before it arrived. It would be great if you could shorten the delivery time. The actual product is very enjoyable to wear.

Date of experience: February 1, 2025

Thumbnail of user ashlit8
Nebraska
1 review
0 helpful votes
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February 12th, 2025
Verified purchase

I love the apparel that I buy at Fabletics. It is great quality. You can skip your membership each month or use your credits to buy almost anything. Their sales are the time to buy. Never pay the full price! The fit is as you would expect, maybe things run a half size larger but that's fine with me.

Date of experience: February 2, 2025

Thumbnail of user harryc1273
North Carolina
1 review
0 helpful votes
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February 12th, 2025
Verified purchase

Though I love the apparel brand, this is the second time I've gotten the wrong items and had tracking/shipping issues based on the third party currier chosen. Upon calling my only resolve was keep waiting. Product did arrive but the size and style was incorrect.

Date of experience: February 2, 2025

Thumbnail of user briannat168
Georgia
1 review
0 helpful votes
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February 12th, 2025
Verified purchase

Experience in- store and online was wonderful! I would go to fabletics every time to buy this leggings! They make a long which is difficult to find and they hold everything in the right places making your butt look good! 😊

Date of experience: February 2, 2025

Thumbnail of user bethq
Arizona
2 reviews
0 helpful votes
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February 11th, 2025
Verified purchase

I enjoy the clothes and sales offer great opportunities for savings. However, skipping every month became tedious and often times outfits did not offer a combo I wanted or were frequently out of my size in one piece or both. The option to build my own outfit to get what I want and take advantage of the outfit pricing would have been nice.

Date of experience: February 1, 2025

Thumbnail of user emilyd1741
Iowa
1 review
0 helpful votes
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February 12th, 2025
Verified purchase

I have ordered from Fabletics a couple of times over the years. Their products are great quality and last! I love that they offer VIP benefits and the option to skip a month at a time without penalty or charge.

Date of experience: February 2, 2025

Thumbnail of user deane256
Florida
1 review
0 helpful votes
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February 12th, 2025
Verified purchase

Really great company, provides excellent clothing for a great price. One company that actually rewards its existing members rather than just its new members. Always good delivery times once you've ordered and the clothes are exactly as they are advertised

Date of experience: February 2, 2025

Thumbnail of user barbaraw4676
New York
1 review
0 helpful votes
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February 14th, 2025
Verified purchase

Over the past few years I have purchased both scrubs and other clothing. Leggings are wonderful. Hold up great for what ever you have in mind. I am also a RN and the scrubs fit great and so comfortable. They take all the abuse I give them. Buy with confidence. You can't go wrong!

Service
Value
Shipping
Returns
Quality

Date of experience: February 4, 2025

Thumbnail of user aliciaa635
California
1 review
0 helpful votes
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February 11th, 2025
Verified purchase

Fabletics never disappoints! The quality of their activewear is top-tier—everything fits perfectly, feels amazing, and holds up well over time. Plus, their customer service is unmatched. They're always helpful, quick to respond, and go above and beyond to make sure I'm happy with my purchases. I've gotten so many compliments on my outfits, and I love how versatile and stylish they are. Definitely my go-to brand for activewear!

Date of experience: February 1, 2025

Thumbnail of user candicel236
Illinois
1 review
0 helpful votes
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February 12th, 2025
Verified purchase

Fabletics in store and online has the best customer service. Always friendly and helpful. The answer all my questions and event offered to help me further with my account challenges which were user error!

Date of experience: January 29, 2025

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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