• Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

Write a Review

Overview

Fabletics has a rating of 3.2 stars from 10,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and sports bra. Fabletics ranks 2nd among Sportswear sites.

  • Service
    811
  • Value
    816
  • Shipping
    793
  • Returns
    566
  • Quality
    778

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.6%
Positive
1,357
Neutral
229
Negative
944
226
See all photos
How would you rate Fabletics?
Top Positive Review

“Shop the new drop!”

Rakita W.
10/11/24

This is by far my favorite place to shop. Whether I'm going to work, the gym, or a date you guys have me covered. I would love to participate in the product review board. The new colors and styles are always amazing.

Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

Reviews (10,978)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1500) vip membership (456) credit card (334) kate hudson (209) vip member (265) sports bras (266) workout clothes (142) shopping experience (65) quality products (120) workout gear (65)
Thumbnail of user tiffanyf459
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I always have the best time shopping@ Fabletics online. The clothes are great quality. Long lasting materials. Or forever? I've never had a tare. My outfits always make me feel the most confident. I've been an XS with Fabletics and an XXL, both of which fitted me perfectly with the short option! #1 spot for workout clothes and scrubs.

Thumbnail of user angelab3377
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

I love the different sports bra styles; they are very stylish. The colour selection is a bonus.
Here is what frustrates me - the same size in a different style isn't accurate. I ordered 3 spots bras in medium in different styles and fabrics. Two out of the three do not fit, I mean not even a little bit. I've had the same issue with the leggings. It's VERY annoying.

Thumbnail of user ashleyh1890
1 review
0 helpful votes
  • Send Message
October 14th, 2024
Verified purchase

I don't like the fit and quality of fabletics clothing. I tried various styles like athletic clothes and also the scrubs. The fit doesn't work for my body. Also feel like the credits as a member are a rip off vs what you're actually redeeming for. Overall hated to see that money come out of my account because I felt I could get more quality items for much less somewhere else

Thumbnail of user michelem1707
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Had paused my VIP membership and just restarted and man, did I miss so much. Finally updating my foundation wear and WOW! I am in love love love with the Yitty Square Neck bra! I even bought two more in the same color from the outlet sale! Next up I'm going to try my hand with the shapers!
I still have leggings from a purchase I made about 6 years ago and they are still going strong!

Thumbnail of user marks3225
2 reviews
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase
• Updated review

I am a frequent purchaser of fabletics products and the biggest shortcoming is the time for the product to arrive. On their most recent sale, I only received about half of my order which I had paid for express shipping on. They were very helpful on the phone to get it resolved but only offered to ship the remaining contents via regular shipping which takes about two weeks. Three weeks after ordering my express shipment, I received the items. I don't need to tell anybody how to do their job but I was a bit taken back. I left it sit for a minute to make sure they had ample time to see their side through and I wasn't just leaving a bad review. Slow shipping is slow and express shipping is modern expectations...just hope it all shows up so you don't spend the money for nothing.

Service
Value
Shipping
Quality
Good Quality Items
June 22nd, 2024
Verified purchase
• Previous review

Good quality clothes. Comfortable, stylish and made from good materials. My problems surround a sluggish website and painfully slow shipping. Nearly everything ordered through a direct retailer arrives in a couple days but these take 2 weeks or longer. Worth the wait in some regards but infuriating each time because it simply doesn't compare to any other competitor.

Thumbnail of user elenav149
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I'm not crazy about having a monthly fee of almost $60 and have to remember to opt out of it each month. It would just be easier to not have a fee, allow every customer enjoy the benefits of making purchases of this brand, and still have low prices for everyone not just members. I really like the clothes but the monthly fee is really something that makes me want to move forward with canceling my membership and never purchase from this company again.

Thumbnail of user waded85
1 review
0 helpful votes
  • Send Message
September 17th, 2024
Verified purchase

Love the shorts. Very comfortable and look good. Unfortunately the cost of the shorts is through the roof. I can get just as comfortable shorts through another online company and have them within two days. All in all, if the price was better, I would excuse the shipping time. I made initial order and then cancelled simply based on the long shipping timeframe

Thumbnail of user annew925
1 review
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

Frustrating that:
- I was emailed a $10 off code and was not able to use it
- The code was emailed bc my last order was late
- The email was send in Aug of 2024 but the disclaimer says it expired like a year prior, which makes no sense.
- Reaching out to chat yielded literally no response at all
- Reaching out via phone resulted in hearing I was something like the 200th customer on hold, which also doesn't make sense.

Great products. Very odd customer experience.

Thumbnail of user judyt876
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I've wanted a jacket in these colors but it was unavailable and I chose another one. Soon after I found it back in stock and immediately ordered it. I'm ready for some more cool days so I can enjoy this and get more compliments.

Thumbnail of user marzw
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I ordered some pants. I waited for the pants. Got an email saying my order cancellation was complete. I never canceled my order and they were out of the pants when I went to reorder. If they run out of something then just say that. Stop this bogus "your cancellation is complete" crap. I've had other issues with my orders over the years. They don't seem concerned about improving that.

Thumbnail of user brianner26
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I love the leggings and bras. Always great fits and colors, been wearing them for years and will continue to. I can't stand the site, however. And this is the reason for my bad review, because it makes me not want be a member of Fabletics. The prompts to purchase more before I check out is super annoying and aggressively tacky. The bugginess while navigating the site is time consuming and frustrating.

Thumbnail of user andrewp2609
2 reviews
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

I have made a few orders now using some amazing sale pricing and cannot complain about the quality of the product. Everything I have received is well made and extremely comfortable. Also, I have had to return a few things that did not quite fit and the process was simple at my nearest Fabletics store. The employees granted every request I had and made the process seamless!

Thumbnail of user markl3749
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase
• Updated review

The Fabletics experience is just fantastic. Great customer service all around and so easy to make returns or exchanges. The products are great - and at a fraction of the cost of other athletic/athleisure wear. Being a VIP member is easy and convenient, and unlocks a whole host of benefits. I love the designs, fit and quality. I always look forward to the new product drops - especially since my favorite items sell out so quickly!

Love the products!
July 11th, 2024
Verified purchase
• Previous review

I love the Fabletics Men products - am branching out into the shirts a little more. The One Shorts are amazing all around! Just wish that you'd have more in stock. The limited stock goes so quickly, and then it's gone. But your One shorts are quickly outnumbering the high-end, expensive shorts in my drawer, and I usually get compliments on them! AND - your customer service is amazing. Making returns or exchanges is so easy!

Thumbnail of user roseu223
1 review
0 helpful votes
  • Send Message
October 16th, 2024
Verified purchase

I love the quality and fit. But the focus on so many cropped length tops, and short shorts, limits what I would purchase. I am 5'8, and in my 60's. Would love more options! The Trinity jackets are terrific, and I've got several. The 9" shorts with pockets are my go to for working out, but haven't been available for quite awhile now. The tops are often made of thin fabrics, and cropped lengths don't work for long waisted gals. I've got so many pairs of leggings- don't need more. So, I've not purchased much in awhile, and could easily end my membership.

Thumbnail of user rickt556
1 review
0 helpful votes
  • Send Message
September 17th, 2024
Verified purchase

Randomly stumbled upon Fabletics with a 2 for 24 shorts deal. Was skeptical with how the quality of the shorts looked on the website for the low price, but went for it. Brought a few more pairs shortly after owning my first for a month or so and Fabletics is now my main source for shorts and couple of other items. Great quality stuff at a decent price.

Thumbnail of user pamo320
0 reviews
0 helpful votes
  • Send Message
October 15th, 2024
Verified purchase

I have not experienced the low level of customer service since dealing with a cable company years ago. Fabletics has not figured it out.
The mistake started as mine; I mis-typed my email address when signing up. When I went to sign in, I thought I'd just forgotten my password so I ended up with a second account.
I was being charged on an account that I couldn't access. They told me that they couldn't connect the accounts. You can wait on their chat and phone for a VERY long time and then they are not helpful at all. Note that you will have to go through this system when you try and cancel. Very easy to sign up and a nightmare to try and cancel. No way to do it in your account.
Products are nice quality, just plan on a big challenge when you try to cancel your membership. Kind of like a low quality gym.

Thumbnail of user kevinu753
1 review
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

I LOVE Fabletics! I wear at least two articles of it every single day! I cannot get enough. I would love to express my dislike for the 10 foot long tags. I would love a sewn in or printed label. I wear different sizes at different times and like to know what size I need to choose. I love the material you use. It's light and never pulls of bunches on me. It fits my body type perfectly. I exercise pretty much 7 days a week and wear your active wear and wear your golf styles to my office job weekly. Thanks so much!

Thumbnail of user angelicao68
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

Ordered pants and some accessories. Two of the pants were too long, when I tried to exchange for a different size, the app initially let me, then I glitched. I went back in to try and initiate the exchange again, but those two items were all of sudden it eligible for exchange…hmmm. Fanny pack is nice but the pockets on the inside are not sturdy and were stretched out so they don't hold small items well.

Thumbnail of user travedaw
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I love Fabletics! Everything I have gotten has great and it also fits perfect. I was skeptical about what size to get since I've lost some weight but I guessed my size right on the money. I also love how the leggings suck in my tummy and also allow me to exercise and be comfortable.

Thumbnail of user jenniferv1582
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

I've been a member for over a decade now. I'm always pleased with the quality. The filter function has drastically improved. I do notice sometimes there isn't one for features. I have to have pockets with my leggings

Thumbnail of user aarond790
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

I got sick of receiving notification after notification of promos that only apply to new members. If you do find a deal, the stock is so limited. I got a few things that I wear around the house, but overall I was frustrated with the fake deals and low stock. Moving on.

Thumbnail of user ilyasa19
1 review
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

Scrubs are very comfortable. I work out and have broad shoulders so it's hard to fit into many tops. These scrubs have been amazing at how well they fit. Nice and fitted without limiting mobility, wicks water very well, and super stylish. The color options are amazing.

Thumbnail of user apriln179
1 review
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

I started out with Yitty. It was recommended by a friend and I liked the idea of buying products made for bigger (plus size) girls. I didn't purchase much in the beginning. I accumulated lots of credits, mostly because I didn't pause it or ask that I not be charged, which I didn't seem to mind. I did order 4 or more things to use up my credits. I did this about three times (buy, accumulate & buy). Finally I decided to cancel my membership, cut out some of my "extra" spending. I had my (adult) daughter spend the last of my credits and then cancelled my membership. It was an easy process and the site doesn't guilt you into cancelling your membership.

I did order from both Yitty and Fabletics.

Thumbnail of user cindyl1334
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

The monthly rate isn't worth it since the stuff I want is less than the fee. All I want is a hidden pocket in the front. Only a couple of leggings/shorts have them. As soon as I can find something to use my credits on, I will be discontinuing my membership.

Thumbnail of user michelel771
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

Fabletics is a great place for me to shop at! I love the quality of the products and the customer support is fantastic! I've never had a problem returning something. They are always happy to help. I do recommend shopping at Fabletics for your workout clothing for women and men!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

How do I know I can trust these reviews about Fabletics?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fabletics?