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FableticsReviews 13,328

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
872
value
881
shipping
858
returns
614
quality
841
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
6 helpful votes
Follow Christine C.
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I wanted to cancel my membership so i used the patron chat service to seek help to cancel the membership. The lady Cyril kept talking me into keeping the membership and I was offered $10 store credit if i keep the membership. I told her no thank you and I want to cancel it. She repeated the fact that she would give me $10 store credit again. She just can't seem to understand that I WANT TO CANCEL IT. I am really annoyed.

Date of experience: April 27, 2017
Samar B. — Fabletics Rep
over a year old

Hello Christine,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Virginia
1 review
6 helpful votes
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Poor Quality
April 26, 2017

I purchased a pair of Salar Capris last year, and they ended up with a hole in them. I thought I'd give them another try, so I purchased a second pair last month. I've worn them three times and have laundered them as directed. They now have a hole in the crotch that makes them unwearable. This is unacceptable for an item at this price point. I tried the "Live Chat" feature to have my complaint resolved. The window indicated that I had been connected and that I should wait for a response. After more than an hour, I ended the chat.

Date of experience: April 26, 2017
Samar B. — Fabletics Rep
over a year old

Hello Renee,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.\

Best,

Samar

New York
1 review
1 helpful vote
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I am a VIP member and as such get discount offers from time to time. I just had such an offer for Mother's Day- $20 off a min $79 purchase. The offer expired at midnight last night but I was having trouble with the website so I left the items in my cart and placed the order the next morning at 9AM. I contacted Fabletics via a live chat and requested the promo to be applied. I was told that they could not do it but I was offered 20% off my next purchase. I'm sorry, you want me to spend another $100 to get my $20 promo back? I'm a VIP member! That has put a very bad taste in my mouth for this company. Giving me my $20 off the order I placed was the correct appreciative thing to do. I cancelled my order and not sure I will continue my membership.

Date of experience: April 26, 2017
Samar B. — Fabletics Rep
over a year old

Hello Rose,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Arkansas
1 review
2 helpful votes
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I ordered 2 leggings on sale didn't know I would be charge monthly for the "VIP"sale, didn't like the pants i ordered sent them back still no refund after 3 weeks they said will take another 9 days from here. I did receive the monthly refund back to my acct now I'm waiting on the refund for the hideous pants I returned! Won't ever shop there again!

Date of experience: April 21, 2017
Samar B. — Fabletics Rep
over a year old

Hello Alexandra,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Samar

Pennsylvania
1 review
2 helpful votes
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I LOVE
April 3, 2017

The leggings were a great quality material and the size was right for what i ordered and when i was done with my vip membership i canceled it and had to pay nothing so i love this cite

Date of experience: April 3, 2017
Samar B. — Fabletics Rep
over a year old

Hello Emma,

Thanks for your awesome feedback! We always strive to provide stylish, affordable items for members like you! We’re glad you’re enjoying your purchase! We love being able to provide a positive experience for
Members like you. We appreciate you taking the time to write a review!

XO,

Samar

Nebraska
1 review
7 helpful votes
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Scam
March 31, 2017

Scam. I fell into the trap where I signed up for VIP membership last year to get a special sale. I am a very meticulous contract reader and it was unclear to me that they would continue to charge my credit card monthly, racking up "points". By the time I realized they had charged me 200 dollars that was laying dormant in my account. I received no emails notifying me of this. It took me almost 2 hours to get through to someone on the phone as the automated phone system kept sending me in circles, misunderstanding me, and putting me on hold. The representative was quite rude and basically insinuated 'tough *'. They refused to refund me. I canceled my VIP membership to stop the charges. In hindsight I should have kept it for another day to spend the money and get the discount. Once I realized this I was so fed up I just bought 3 way overpriced pieces for 200 dollars to just wash my hands of the whole ordeal.

*Language redacted by admin

Date of experience: March 31, 2017
Samar B. — Fabletics Rep
over a year old

Hello Libby,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

New York
1 review
8 helpful votes
Follow L S.
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As in many other reviews- the VIP membership and auto deduction of $49.95 was not clear - our bad. So after we racked up some credit I figured we'd spend it and get out- easier said than done. I was not happy with products received and now have been waiting 30 days for a refund. They lie when you call them- fortunately I have kept track of dates and what they have been saying. This is one of the worst companies I have ever dealt with- Kate Hudson should be ashamed. As a co- founder she should help support a company that is customer friendly and not out to scam their members. There are so many more legitimate membership clothing options out there- DO NOT CHOOSE THIS ONE! Be warned.

Date of experience: March 26, 2017
Samar B. — Fabletics Rep
over a year old

Hello L. S.,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Arizona
2 reviews
6 helpful votes
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Rip off!
March 24, 2017

Can't believe Kate Hudson is affiliated with a company that has such poor quality products and is a total rip off. You are sucked in to monthly payments. The outfits I received were mediocre.

Date of experience: March 24, 2017
Samar B. — Fabletics Rep
over a year old

Hello Ardis,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

California
1 review
4 helpful votes
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Not impressed at all
March 23, 2017

Beside the fact that many of these reviews rate the Fabletics products because they got charged for not using the service over the months following the purchase and got upset about it although it is quite clear that this is how the system works, I m actually rating the products I bought with two stars because the pants I got don't fit well, the waist elastic stretched already too much and got lose (and no, it's not becuse the size it's too small for me) and the pants are not that comfortable. I don't recommend this products, go with * if u have to pick good yoga and work out pants.

*Brand name redacted by admin

Date of experience: March 23, 2017
Samar B. — Fabletics Rep
over a year old

Hello Laura,

Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Illinois
1 review
7 helpful votes
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Got duped
March 21, 2017

This is so frustrating. I was so shocked to see that I lost almost 200$ because of their really lame and stupid "VIP" program! Who are they to deduct 50$ every month for not shopping? This is like forcing us to buy their pretentious *

*Language redacted by admin

Date of experience: March 21, 2017
Samar B. — Fabletics Rep
over a year old

Hello Nancy,

We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

Best,

Samar

New Jersey
1 review
7 helpful votes
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TERRIBLE EXPERIENCE
March 19, 2017

The cloth and customer service are sucks. I canceled my membership on February 6th and still, I haven't get my refund.

Date of experience: March 19, 2017
Samar B. — Fabletics Rep
over a year old

Hello Kristina,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Texas
1 review
10 helpful votes
Follow Christine S.
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Fraud...
March 18, 2017

Its truly sad. I love Kate Hudson and its so sad she would run a business this way. I have lost so much respect. The VIP is a joke. I get that we agree to the $50.00 a month fee or skip however when you purchase something the prices are higher than the sale/promotion price for non members than for VIP members. Not to mention if you have a credit on file and apply it to your purchase than you can not buy anything at a sale or promo with a credit. Even when trying to apply your credit it does not apply the credit it charges your card for the total transaction. Complete crap... I tried to call the customer service number which would not allow the call to go through. I will be reporting it to my bank and asking them to block and remove the charges. I did consider staying away when I first started reading reviews some time ago however I figured if I kept up with the skips or purchase I would be fine. That wasn't the case. I would strongly advise to stay away. I will also be reporting this to the BBB. Good Luck and purchase at your own risk!

Date of experience: March 18, 2017
Samar B. — Fabletics Rep
over a year old

Hello Christine,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member service will be in touch within 48 hours.

Best,

Samar

Virginia
1 review
7 helpful votes
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Not pleased with the "VIP" nonsense because they choose what you can spend credits on, complete and utter bs considering it's my $$$! Were the credits for purchases or w/e, that's one thing, but they're not. Second complaint is quality- leggings I got for workouts are fab quality, tanks and bras are thin and SMALL. I'm a sz2,32b and I got to wear my M bra exactly twice before it unraveled. Don't buy any of the thinner material pants either, they're HUGE, and fell apart after the 4th wash. Ridiculous waste of money

Date of experience: March 18, 2017
Samar B. — Fabletics Rep
over a year old

Hello Connie,

We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.

Best,

Samar

Pennsylvania
2 reviews
11 helpful votes
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DO NOT BUY
March 16, 2017

Got charged $50 every month without my knowledge as part of the VIP membership. Finally realized after two months and was told that I could use the reward points. I had 40 reward points. I could get three hair ties for 300 points... Will never shop here again.

Date of experience: March 16, 2017
Samar B. — Fabletics Rep
over a year old

Hello Kay,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

Best,

Samar

Illinois
1 review
10 helpful votes
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I liked their clothes but their customer service and billing department is a night mare. I got double charged for an order and they refused to give me my money back even though I proved it. Also the customer service lady was unhelpful and would not tell me her name and Id number. Definitely canceled my membership. Not worth it

Date of experience: March 14, 2017
Samar B. — Fabletics Rep
over a year old

Hello Anne,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with us. We value you as a member and want to make things right! A member of member services will email you within 48 hours.

Best,

Samar

Arkansas
1 review
9 helpful votes
Follow kaylea w.
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Ordered the leggings as advertised on Facebook. Little did I know, the so called "deal" they were offering set you up with a "VIP" membership that charges you $50 a month. I immediately called and cancelled as I had NO IDEA this is what I set up for. The representative assured me I could still use the $50 I was charged as credit towards my next purchase. However, majority of the items can ONLY be purchased by VIP members... So there is little to no options for me to use my credit on unless I want to re-sign up. OH, NOT TO MENTION, if I did decide to buy lets say a pair of leggings, the leggings jump from $59.45 to $79.45 when you aren't "VIP." This company is a joke and a scam. DO NOT BUY. DO NOT SIGN UP. NOT WORTH IT. For $50 you get ONE pair of leggings. Complete joke.

Date of experience: March 13, 2017
GB
1 review
7 helpful votes
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Website is a complete mess, not very helpful. Spoke to customer service and VERY rude. Not at all worth the effort, money or hassle. Don't even bother...

Date of experience: March 13, 2017
GB
3 reviews
16 helpful votes
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A total Scam!
March 12, 2017

My girlfriend got charged monthly and never received a single email to confirm joining anything or communication of any kind. Worse the clothes are very poor quality!

Shame on Fabletics, shame on JustFab parent company!

Date of experience: March 12, 2017
Rhode Island
1 review
7 helpful votes
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They charge you for membership when you dont choose it. And the clothes are not that great, too thick materials.

Dont buy here! Very disappointed that Kate Hudson doesnt have better quality control.

Date of experience: March 12, 2017
Pennsylvania
1 review
6 helpful votes
Follow Widya B.
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Please stay away from this site... its scam. The first purchase, I joined the VIP and then they charge me $49.99 the following month to be VIP member because I was forget to skip. But when I want to use my credit from the $49.99, the price suddenly double upon checked out. They claimed it was actually on sale, but it wasn't. Their website stated $24 for a pair of leggings and When I use my VIP credit, the price became $50 or something per leggings. They claimed it was sale... THEY ARE SCAMMED. I am going to report them to authority.

Date of experience: March 12, 2017