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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user blaisw
Texas
2 reviews
3 helpful votes
  • Send Message
June 12th, 2020

I was going to buy something on this website but after seeing that I have two options for buying a two pack of shorts "The Franchise Short 2-Piece Kit"
119.90 Or 24.50 with a almost 60 Subscription / monthly (700 yearly if you do the math)
I'm just gonna go ahead and take one of Kevins advice and never pay $100 for a pair of shorts that was literally in one of your marketing hours so for you guys to charge $100 for shorts or try to ponder scammer scheme is ridiculous.

Also the next ridiculous thing is inconsistency in your reviews most reviews are low stared reviews about your "Poor Quality Clothing" and very very bad customer service! Now it is very nice to see that you guys reach out to everyone of these people but nobody has updated their review.

Additional thoughts
30 day shipping sounds like drop shipping. Are you?

Note I wanted A screenshot for proof and price went up to 79.95

Date of experience: June 3, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Blais,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user jenniferk1040
Massachusetts
1 review
2 helpful votes
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February 18th, 2021

I ordered some workout gear many months ago and returned them as the fit and quality were poor. What I didn't notice was that Fabletics has been charging me $49.95 / month since that time. Not sure what I signed up for, but I can assure you it was not intentional. I finally realized they were charging me for nothing. I called their customer service folks to get the charges removed. The first agent put me on hold, never came back on the line, and subsequently hung up on me. The second agent promises a full refund in 5 - 10 business days, so hopefully I'm done with them. My advice, stay away.

Tip for consumers:
stay away.

Products used:
none

Service
Value
Shipping
Returns
Quality

Date of experience: February 18, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jennifer,

Thanks for writing a review! We are sorry to hear if you are unhappy with our products and services. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user jessicag131
Oklahoma
1 review
11 helpful votes
  • Send Message
March 9th, 2017

Okay... I am a member of Fabletics, and Just fab as well as the fab kids line. It clearly states while your signing up that their will be a monthly charge if you don't opt out by the fifth day of each month. Opt out via phone or from your account. Super simple, I've never had a problem. So if anyone signed up and didn't know what they signed up for its no one's fault but their own. They do not hide it in fine print, it is very upfront. For the price, quality is very good! I really don't get where all these bad reviews are coming from. It doesn't take a rocket scientist to follow the simple directions they have as YOU are signing YOURSELF up! WOW! And btw Kate is great!

Date of experience: March 9, 2017

Thumbnail of user laurenc154
New Mexico
1 review
0 helpful votes
  • Send Message
September 2nd, 2018

Have never been happier with workout pants... Plus... Pockets! (Plus secret waist band picket so I'm not noticeably showing off my drivers license) the Capri fit was perfect for my petite height. The full length were a touch too long but not noticeable. Completely satisfied with my purchase, happy early birthday to me

Date of experience: August 31, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Lauren,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

Thumbnail of user sarahm3530
Maryland
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

Loved that I could get some good quality inexpensive leggings, but they just didn't fit me properly and just kept rolling down my torso. Oh well, it was a good try. I'm sure they work great for others

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Sarah,

Thank you for providing feedback about your experience with the products you got from us. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user rhiannong2
New Mexico
1 review
14 helpful votes
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December 23rd, 2019

I purchased a pair of leggings and after only 3 wears the inseam on my right inner thigh came undone. When I called to see if they would provide any compensation or exchange them they told me that once they are worn there are no returns and put me on hold for half an hour before I finally hung up in pursuit of "compensation". I would highly recommend to others to be picky about where they purchase their cloths - obviously anywhere but Fabletics.

Date of experience: December 20, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sara,

Thank you for letting us know about your issue! We will use your feedback to improve our products and service. One of our Member Services team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Clark

Thumbnail of user jaredb268
Utah
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I saw what looked like a great promo on Facebook offering 2 pair of shorts for $24.99. I purchase. The shorts arrived in the two colors I'd requested. However, the shorts in red were smaller than the ones in blue even though they were marked as the same size. I didn't worry about it and thought I'd keep them as "goal" shorts. I noticed over the next 2 months that Fabletics was charging me $54.99 each month for no reason. I had to go through the effort of researching their phone number and calling support to find out why. I was told I was auto enrolled in a clothing membership club that charges my card each month whether I buy anything or not. Fabletics committed to refund the $111 in charges, but I haven't seen the credit yet.

Major hassle, not worth the time.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jared,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user michellem53
Michigan
1 review
6 helpful votes
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July 17th, 2014

This website is a complete scam!
Like many others, I made ONE order.
I did not agree to pay for a subscription for $50/month that is non-refundable (but you can use it as store credit). They conveniently have this "agreement" in very fine print at the very bottom of the page, where they know no one will read/see it.
Also, good luck trying to cancel your subscription! If you want to get anything accomplished you have to call them and listen to someone babble on about how great their company is and why you should stay with the subscription.
HORRIBLE company. This company won't last very long, it's only pissing off a lot of people that are being screwed out of their money!

Date of experience: July 17, 2014

Thumbnail of user andrewv627
New York
1 review
5 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I ordered four pairs of shorts, three pants, and a pair of joggers. Never got a single tracking update. It took them 30 days to finally admit they never shipped anything out and issue a refund. Four weeks of calling in every week wondering where my clothes are, every time being told to just "give it another week" before they finally gave up.
Biggest scam bull$#*! instagram company you'll ever find. Avoid like the plague.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Andrew,

Thank you for providing feedback regarding your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user darylh164
Connecticut
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Great products, good prices.

Only complaint at the moment is that five inch The One Short web liner rolls up something fierce prompting me to constantly stop and unroll it and pull it down out of my crotch.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Daryl,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user naomiw223
New York
1 review
1 helpful vote
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June 12th, 2020

These clothes have a lot of plastic in them, which makes them stint when you work out.

I missed the cancellation date by accident three times-- I swear they didn't send me the email notification. Either way, it is completely pointless to sign up for a monthly subscription. Just go to TJ Maxx and keep your freedom to NOT be forced to shop with a company. I ended up getting ripped off in the end. Long story, but have a pair of pants I don't like, and didn't get to spend $100 of credits. Kate Hudson is also a terrible actress.

And when you want to use the credits, you always have to pay extra cash. The deals were never as good as the original deal they lured me in with.

Tip for consumers:
don't sign up

Products used:
yoga pants and tops

Service
Value
Shipping
Returns
Quality

Date of experience: April 7, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Naomi,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user amandac2195
Texas
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I loved the discount that I got with my first order - I was able to get a great deal. The monthly deals... eh. I almost always skip the month, and will cancel soon, probably. My oldest stuff is about 7 months old and starting to pill at the seams and get loose threads. I've gotten several items that needed to be returned because they were just really bad quality.

I don't like that I am not able to choose any top & bottom for my credit of $60, and the outfits selected for me are often priced near to $60... therefore, I'm not saving ANYTHING. If I want a specific item, it's almost always priced less than my credit. Why would I give you $60 and then let you send me something priced at $40? That's asinine.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amanda,

Thank you for writing a review! Your feedback about the Member Credit is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user briand622
New York
2 reviews
0 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

I ended my vip membership due to seeing an import tariff charged to me. You are having this stuff made in china very cheaply. I don't do business with companies that make products out of the usa and then charge the fee to get it here. I would rather buy american at that point.

Date of experience: September 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brian,

Thank you for sharing your experience with the taxes and products we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user sabrinaz22
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 20th, 2022
Verified purchase

I recently found that they were charging me for credit even the month I shopped, which it should be only charged if you didn't order between the 1st to 5th of each month. At least, that is what I have agreed to for years. So I contacted them and got an answer like this --- they changed their policy by sending out marketing emails and counting them as "informed" enough. And they also updated their "how it works" page. So they sneakily charged everyone an extra credit every month when you think it was still "shop or skip"!
This is a fraud! I'm reporting this company and spreading the word in every way I can. And NO! They will never get my money ever again!

Date of experience: July 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sabrina,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user amib26
Washington
1 review
0 helpful votes
  • Send Message
February 16th, 2022
Verified purchase

Quick deliveries. Never an issue w returns- rarely returned anything I bought. Very accurate description of items offered. Really like the pics of "real" people in the clothing- gives a more realistic view. Only problem- checking the site often enough to get in on the deals before they're gone!

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ami,

Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you you right away.

Best,
Chad

Thumbnail of user mallorys70
Canada
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

I've been double charged multiple times for items or subscription fees and customer service is always unhelpful in resolving them. I'm always out money without a purchase and am extremely disappointed

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mallory,

Thank you for writing a review! Your feedback about our charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user robertat115
Massachusetts
1 review
0 helpful votes
  • Send Message
August 4th, 2022
Verified purchase

Have ordered twice from fabletics both times the orders were delivered and wrong sized received. Also on first order the description of fabric was deceptive. Said light material and it was winter material beside being wrong size. Charging a high monthly fee to join this site is baffling

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Roberta,

Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the monthly member credit and the VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user stefanyh2
Australia
1 review
0 helpful votes
  • Send Message
September 30th, 2020

Make sure you read the fine print! All I wanted to do was purchase some leggings and didn't realise that I would be debited every single month for $50. Luckily I noticed after the first month and cancelled my "VIP" right away (not that I even recall signing up?). Seems like a scam to me. Cannot comment on product quality as I'm STILL waiting for it to arrive.

Date of experience: August 14, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Stefany,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user ab334
California
1 review
2 helpful votes
  • Send Message
October 3rd, 2018

Fabletics, shoe dazzle, and all their cousins sell junk that I would not even pay 5 dollars for at a thrift store.

They automatically re-subscribe you when trying to use the last of your points and make cancellations very annoying and inconvenient.

Even skipping a month takes more than one step.

You'd think Kate Hudson and all the other divas out they would feel bad for treating they customers like crap.

Date of experience: October 1, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello AB,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user nataliaz27
Canada
1 review
0 helpful votes
  • Send Message
May 20th, 2022
Verified purchase

I have purchased several products from Fabletics. I have to say my purchases have always been successful. They fit my body really well, their leggings are squat proof and I love the material. Good quality materials that hug your body in all the right places. Also the price is lower than some other over rated brands out there.
Shipping is usually between 10-12 days.

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Natalia,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a fabulous day!

Best,
Renz

Thumbnail of user kolbim
Rhode Island
1 review
1 helpful vote
  • Send Message
July 24th, 2019

I ordered two pairs of leggings from fabletics more than 3 weeks ago and still have yet to receive them and my tracking says "pending" after it said to be shipped yesterday by the end of the day. Their website guarantees "fast shipping".

Date of experience: July 24, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kolbi,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user andreas767
California
1 review
0 helpful votes
  • Send Message
December 4th, 2019
Verified purchase

A couple of times I meant to skip the month and was charged. I intended to make purchases at some point so I didn't get too bothered by having $100 set aside to make a future purchase. Then when I tried to put items in my cart, my cash was treated as "store credit" with diminished purchasing power that negated sale prices, and instead displayed non-vip pricing. I decided to wait to place my purchase until I had time to call customer service. A couple days later, a single and very expensive shirt was delivered. It's a great shirt, but I had no intention of checking out and spending such a large amount on a single item. I feel pretty ripped off and no longer recommend Fabletics.

Date of experience: December 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Andrea,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

Thumbnail of user audreyc153
Colorado
1 review
1 helpful vote
  • Send Message
December 21st, 2020

Completely wrong order received. Paid for 4 items, received 1 and it was not what I ordered. Called and am currently on hold for ~16 min+ with rep waiting for resolution. Shipping address verified so obviously warehouse mistake. Received a small flare legging that was definitely not purchased. I am disappointed because my friends have had nothing but good things to say about Fabletics.

Date of experience: December 21, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Audrey,

Thank you for sharing your feedback! We are sorry to hear if you received a wrong item. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user kandicem17
Florida
1 review
0 helpful votes
  • Send Message
January 4th, 2023
Verified purchase

When ordering for first time on sight unseen products not in real time I'm cautious and concerned of what the item will really be. This product leggings did not disappoint. They are quality made quality materials and fit true to size! Love them

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kandice,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user alexandrad43
Canada
1 review
8 helpful votes
  • Send Message
July 2nd, 2018

I just cancelled an order of 4 leggings 12 hours after I purchase them online. Thank goodness I read the fine print. Beware consumers! When you purchase leggings under a VIP price you're automatically locked into a VIP membership. If you do not purchase anything the following month between the 1st and the 5th your credit card will be charged $49.95. All I can say is this is Shady! Many people don't read the fine print or check their credit cards monthly. This is an unfair and sneaky way of doing business. I highly recommend nobody purchase this product due to principal. Didn't we learn that Honesty was the best policy? I guess people's bottom line doesn't matter to fabletics or Kate Hudson the face and owner of this company. It's easy when you have millions. I'm not American I'm Canadian and this is not how we do business!

Date of experience: July 2, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Alexandra,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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