Fabric.com

I'm shocked by all the bad reviews. I looked them up to give them a good review, but now I think I was very lucky. I ordered 5 types of fabric, and received all but one of them promptly with confirmation emails and shipping notifications.
And while one of the fabrics was different than what I ordered, I was pleased that they responded so quickly to my email. I got a new beautiful fabric as well as the one they mistakenly sent. The thing that I liked most was there customer service. The email was courteous, and they were very quick to remedy my problem.

I ordered several items, both fabric and notions and recieved all items I ordered, as described and in a timely fashion. I suggest you read carefully the descriptions and measurements on the fabric, some come per piece or a shorter width on yardage. This was my first time ordering from them and I will definitely order again. Everything was good quality and packaged very nicely. I did not know Amazon owned the company, but I love shopping with Amazon too so I was happy to read that.

TERRIBLE customer service! Do not order from this site! The first time they sent me the wrong fabric and then offered me a 10.00 credit. Then the second time I waited 1 week and 4 days for status on my package to find out that fabric I ordered was not in stock. When I placed the order it said 70 yards were in stock. I asked them to replace my order with a similar fabric that was a dollar more per yard. They asked that I pay the difference! I contacted customer service 3x to speak to a manager and they said they were not available. Finally I the lady told me all she could do is give me a credit again and fabric comes in on huge bolts so there is just nothing they can do! I was told the manager was busy and she asked me what exactly I was trying to accomplish by speaking to a manager. Ridiculous! Terrible customer service, do not order from this company!

People consider yourself WARNED! I order several $1.75 samples, and 7 days later I am just now getting a shipping notification. I am scared to see what I will be receiving. Not to mention, they have a chat option on their website, and no one ever answers it. I got one answer after attempting to contact someone through here probably 10 times, and whoever answered was SO SO SO RUDE. Never again, may sample order was a waist, because I will never order through here again.

I ordered 6 yards of fabric. I was emailed a message stating they could only give it to me in 2,1.5, 1, 1, & 0.5 yard pieces and I had 24 hours to reply by email if I wanted a refund. I immediately replied that I wanted a refund because I can only use 6 continuous yards or 3 continuous yards x2. I got an automated message back saying they would respond to my email shortly.

A couple days later I got a shipping notification. I emailed them immediately to say I did not want them to ship. I wanted to get a refund because I could not use the pieces. They sent the same automated reply.

Now I have all these pieces of fabric I can't use and they still have not refunded my card and have yet to reply to my request for a return shipping label. I have never reviewed a sight online before, but I have never been this frustrated, either.

They used to be a go to source for me, but not any more.
#1: The selection - I can find similar fabrics and products at my local Joanns'. Long gone are the quality fabrics I used to buy and I bought LOTS!. I had a $50 coupon earned -take a look at how much you have to spend to get that!
#2: the customer service. I used to get a name when something was up with the order.Not anymore! Just a mass generated blah blah blah. I miss having a name associated to customer service. A big shout out to "Bridget... I miss you. I hope you found a better job!
# the prices are no longer competitive. I don't find any bargains and I now spend my hard earned money at Fabric Mart. Great Quality, Great selection Great Service.
Fabric. Com can go away, hopefully soon!

Shipping took way longer than it was supposed to and I even called several days after it was supposed to have shipped because it was no longer going to arrive in time for the needed event and I couldn't cancel or anything. Only order if you don't mind waiting months for your fabric.

This place is terrible! I ordered 11 skeins of yarn. They immediately took payment yet I received no shipment confirmation. When I inquired 5 days after submitting the order, I was advised they only had 5 skeins and offered to substitute. I immediately cancelled the order and requested a refund by email. I followed up with them by phone and confirmed that the order was cancelled and that the refund had been processed. Today, I week later and no refund I called and was advised that my refund was never processed and it is now being escalated to a priority. Seriously? They should have NEVER taken the payment they did not even have the product I ordered and now 2 weeks later I still have not received a refund. It took them less than 24 hours to take my money and 2 weeks later I still don't have a refund or the product. Horrible company, horrible customer service.

Received my package RIGHT AWAY. One item was not what I wanted, (my fault as I didn't see it was fleece when ordered). Customer service rep was condescending and rude, telling me if I just read the discription I would know. Purchased through amazon, my husband's account, she needed to speak with my husband before authorizating a refund so I put him on the phone. This upset her also, stating afterwards, if I want to use his account I need to contact amazon and add myself to his account first. Very strange, since the order came with papers stating free returns, money back guarantee, but the rep seems to act as though she was on some power trip. Should be a simple process

I ordered just shy of $200 worth of fabric from Fabric.com, and it was the worst! I ordered 2 yards of a top dollar cotton fabric and received it in 3 pieces, 1yd, and two 1/2 yard cuts. I ordered a couple cuts polar fleece that was stunning on the page and drab and what I received was drab and washed out. I order 2 items that were sold as minky, but were only soft when one side was rubbed with the nap, not at all the other way, and the back side was similar to the underside of upholstery fabric. They don't even know how to fold the fabric, with the bigger cuts just basically rolled up. Never again!

Ordered a quantity of a certain fabric, we are a large company when the fabric arrived it went straight to the Upholstery shop to have pillows made. When we received the completed pillows we then noticed that Fabric.com sent the wrong fabric. Made contact with them and the only response was sorry we can not take returns on altered fabric. Really how about sorry to hear that we screwed up and how can we make it up to you can we send out the correct fabric at least, but no nothing.