Fabric.com

I LOVE this site. I found it in March 2013 through a blog I discovered on Pinterest. I have ordered with them at least 3 times now and they always have great selection, prices, and are timely. The fabrics are unique and vibrant, and most of them are extremely durable! I love that if I leave the site, I can save my cart for a later date.
The one time I did have an issue was when an item I ordered was not available right away, it was on back order. The item came separately (I did not have to pay any extra S&H). Unfortunately they had sent me a mislabeled fabric, and while cute, it was not what I ordered. After e-mailing customer service, they responded within 24 hours. They sent me my correct order free of charge AND I got to keep the wrong one - which I was considering ordering anyway if they made me return it, it was so cute!
Overall, a fabulous site. I feel bad for anyone who has had troubles in the past, but I have had nothing but quality fabric and wonderful service!

Ok! I get it! It's discount, cheap fabric. But, they should be up front about what they are selling and not claim that it's something else. They advertised charmeuse, and described it as very lightweight and appropriate for blouses, skirts, and lingerie. I will agree that charmeuse is appropriate for all those purposes, but what they sent me was cheap, heavy, costume satin. It was VERY stiff and VERY loud when touched. Plus, it was "seconds" in that it had red spots on it that were very noticeable. Definitely not buying from them again.

We purchased some fabric from them and it was. Ever received. I filed a claim with them and ups investigated 3 times. Someone signed for the shipment using my first name but the picture of the signature wasn't mine. Anyway fabric.com wouldn't refund my money or ever resolve the fact that I said I never received the fabric i ordered. They never offered to ship me a new shipment either. We spent $100 bucks and never got anything in return, and we are a low income family. Just beware. I tried to post a review on their site but it was never approved so it never posted. I hope someone reads this before buying from them. Please please please, purchase your fabric somewhere else. Don't get screwed.

I sent for two samples of stretch velvet - Navy and Royal Blue. The Navy was perfect. I made an error cutting a sleeve. Reordered and the fabric was so full of flaws it could not be used. Do they just close their eyes and cut? Shipping this way they should cut every piece with a light. Flawed fabric should never leave their premises. I returned it and was sent another piece which was not even close to Navy. Is closer to the Royal sample!
If a company selling on line cannot purchase from a dependable mill, then they should not be in business.
Sample books are the "bible" for a drapery business. How would a business succeed if the fabric was a different shade from the sample book? The same applies to Fabric.com.
I guess I'll have to have one outfit a different color! VERY SAD!
Also, I will be filing a complaint with the BBB.

I had really high hopes for this company. Their website is so professional and I was convinced they were the right choice for our order. We're a young couple and invested over $500 in fabric only to get the wrong order 3 times. The portion of our order that was correct was damaged. When I called I had to wait almost 15 minutes to talk to a supervisor that really couldn't offer much help or guidance. The best they could do was a $50 credit which I'll never use because I'll never order from here again. Stay away! There are far too many comparable fabric websites to waste your time with this one. Oh and to add insult to injury, I'm returning the fabric that was delivered in error and they're deducting the shipping charges from my credit... but I wouldn't have to return it if they'd sent me the right product! Very frustrating.

I placed an order for 38 yards of material. They emailed back stating they had two pieces that totaled 42 yards and I said that's fine so the order total was changed to 42 yards. I was supposed to have the material by a certain date. When the date rolls around, I haven't received any follow up, and when checking in they haven't shipped it. No response to emails. Over the phone, customer service reps say they will check on it and of course there is no follow up. Called again today (5 days after I should have received the order) and the rep said they would reach out to the vendor who was drop shipping it to me... so they don't even have it in stock (a previous rep said they would check with the warehouse to see when it was shipping, making it sound like they actually stocked it). I had a hard deadline with my customer that I missed because of fabric.com. Don't waste your time with this company, there's a good chance you will be disappointed. I wish I would have checked all their bad reviews before trying to do business with them. I will be going straight to the source next time and finding the company that actually has the product to sell.

I used to order quite often from Fabric.com and they always had low prices, and excellent customer service. The last 2 orders I had were a terrible experience. The wrong fabric was sent, the order was delayed with no communication, and it took over a week for customer service to respond each time. The last time I didn't have to return the fabric received in error, this time I did, but they didn't give me a return label, or even a shipping address. They also have already charged me for the replacement. I used to love this store, but they have increased their prices too high, and their customer service has become horrible. I won't buy from them again."

I have shopped here for 3 years. I love the selection, the sales the overall prices are better than elsewhere. I love having a place to get any type of fabric, and not just quilting fabric. I am quite baffled at the bad reviews. I have never had a single problem and I have purchased quite a few times. Speedy shipping and customer service when I have a question. Love this place.

I ordered several pieces of fabric in 1/2 and 1 yard lengths. There were several (20-40) yards of each fabric in stock when I ordered and while I saw there would be shipping delays I didn't think it would be too bad. A few days later I got a notice that one of the fabrics was out of stock, and the next day got one that told me nearly all the rest were out as well. I emailed them to ask for a cancellation, and after emailing twice and waiting a couple weeks someone finally got back to me and said they would refund me $26. My order was $30. Now $4 isn't a big deal, but I don't want to waste money when I'm not getting anything! I have yet to hear back from them and get my money back. I have ordered a couple times with no problem, but this cam as a surprise. I don't think I'll order again...

After a second order I experienced the same situation. Original delivery 2 days but changes to 5 more days from original delivery date. Causes me to miss gift dates.

My wife ordered and paid for fabric from this company. Fabric.com's preferred carrier UPS lost the package. Instead of Fabric.com doing the right thing and refunding my wife her money, they told my wife to file a claim with UPS. This is not a normal business practice. The business standard is, they should be filing a claim directly with their preferred carrier, UPS in this case. Fabric.com should be refunding my wife her money. They will not answer my emails concerning this issue.