I have now purchased fabric twice from this site, both times it has been bad. First time my material came in pieces instead of one long piece. Not easy to cut out a pattern when you have to fit the pieces on different sizes of material. Second time It came in 3yard piece. When I started to cut it out I found that it had been sewn together to make the 3 yards. When I contacted the company they were so sorry and that was it. I was told you only had 30 days to make a complaint. I had only received the material one week before. I was stupid for trying this company a second time will never happen again. I will find fabric somewhere that is more reliable. This company does not care about quality.
My fabric was poorly cut & folded. The cut was crooked and I got less fabric than I purchased. The fabric was also super wrinkly due to bad packaging. Lots of better options for modern quilting fabric out there than fabric.com.
About fabric.com -- there's good news and bad news. The good news is that they have wide selection of fabric and shipping is fast. The downside is that much of that fabric is not of good quality. However, if you need "basics" like knits, clothing for children's fabrics, etc., this is the place.
Don't believe their coupon ad for 20% if you sign up for their mailer. They will not send you a coupon. I called their customer service line twice, they said to wait 24 hours. Then I started receiving their ads, but still no coupon. I called again, they would not give me a code over the phone. She said she would forward my case to her manager. Another day went by. Still no response. I called again and the rep told me to just place my order and they would refund us the 20% credit. I asked for her name and number so I could speak to her after the order was placed to make sure that I didn't get someone else who would magically tell me we wouldn't be getting any refund. She became rude and told me that it was standard practice and any rep would tell me the same thing. Honestly, not work the hassle with this company.
I ordered a swatch of Erotica Ankara Jaquard.
When I received it I liked what I received. When I went into the website to order it! It was out of stock. I called to see how long I have to wait. They could not tell me. Why sell a swatch when you don't have the fabric?!?!
After my order did not arrive in what I considered a timely fashion, I called and was informed they had cancelled my order and issued a refund. They never issued a refund. I paid through my Amazon account. Amazon attempted to contact Fabric.com and got nowhere. Finally Amazon was so nice about it that they gave me a credit on my Amazon account. I was so disappointed not to get the fabric, and Amazon had to "eat" their mistake.
I have ordered from Fabric.com for several years, lately they they're customer service is falling down, rude, very rude. Also it use to be free shipping on $35 now it is free shipping on $50, also some fabric you must order a minimum amount instead of what you want or need... also the turn around time is getting longer and longer especially if you order several different cuts of fabric... VERY DISAPPOINTING, I have moved my online ordering to a different co.
Wish I had read the reviews. Slow shipping, poor quality of some of the fabric and the worst customer service ever. I have been trying fior 3 weeks to return fabric and still haven't gotten a satisfactory response.
I had to cut off 4 inches because the fabric was not cut straight. When you're paying $13 a yard you expected to be correct. Item never matches the picture. Colors are always off. They had to resend my item 3 times because they kept sending me the wrong one and then when I got it, it was 3 inches too short.
Although they have some good deals WHEN YOU ORDER... it's a HUGE letdown when you get the email several days later that your fabric is either out of stock or in a million different pieces! They have huge inventory management issues and so many times I've received incorrect amounts of fabric which is even more annoying. Now I always double check that I received the correct amount of yardage and not trust their word as it's been wrong too many times. The website is also meh as you can't look at a larger number of fabrics at one time, you have to keep "next paging" it to see more.
I placed an order for 4 yards of fabric. When it arrived, it was not cut straight, and the longer side was 4 inches short of what I had purchased. Between the short yardage and straightening the cut, it was too short for the curtains I was making for my grandson's bedroom. I wrote to the company and the response was pretty much "oops!" Never again.
I was sent the same wrong item 2 times. The second time I sent the item back and asked for a refund. I got the refund but not in full as they kept the shipping fee. So dissatisfied with the way they do business.
I bought 6 yards of lining fabric I ended up not using. I cut a small piece (2"x2") and was hoping to return the rest of the 6 yards for 5 yards worth of credit. I thought paying for a whole yard when I only used a 2x2-inch piece was fair, but they didn't. I became a first- and last-time customer with just one purchase.
I'm sooo bummed I didn't see all these reviews earlier. Because, yes, I have exactly the same experience. I placed the order on Monday, and requested expedited shipping. It is now Thursday and there is still no sign of my order shipping. I called to cancel and they told me it was too late. This is ridiculous!
DO NOT SHOP HERE.
I have ordered from Fabric.com directly and had to cancel the order because they can not fulfill a 5 yard order without it being 4.5 yds and a. 5 yd pc. They billed my credit card as soon as I ordered then 5 days later send an email that they can not fill it. I call and get a sorry do you want us to ship it anyway? I say cancel, 5 days later I still do not see a credit. Fast forward a few weeks and I order from Amazon.com but it is sold by fabric.com it says nothing about being low, I order 5 yards... again 5 days later I get an email stating do I want it in 4.5 and. 5yd pcs AND the email states to email back in 24 hrs or they will ship. But Amazon blocks the email they say to use. I go through the Amazon complaint area and three days later I get an email that it is cancelled, BUT my order still shows pending on Amazon and my credit card is still charged. I WILL NEVER order from fabric.com again
I ordered fabric that I never recieved. I was home all day the package was delivered. They said someone with my last name signed for the package. I can tell you I didn't. I contacted them and they did an investigation through UPS TWICE and when I ask about the results they ignore me and tell me it was signed for. I have no curtains and I'm short 40 bucks. SERIOUSLY worst customer service/policies. Do yourself a favor and don't shop here.
I am a first time shopper at Fabric.com, and I am very pleased and surprised at how quickly I received my fabric. I ordered on a Thursday and received my fabric on Saturday. The fabric was just what I ordered. I will order from them again!
I ordered fabric from these people and after waiting 5 days to get it they took it upon themselves to claim I returned the purchase ( I NEVER Recieved). Than they tried refunding only the purchase price and sticking me with the shipping fees. Are you kidding me? Never again will I order from them! Amazon needs to kick them to the curb!
Takes FOREVER to get your order. I order from the them a lot because they do have a good selection that I cannot get locally, BUT, you must place your order with a LOT of time before you start your project. I have had orders take almost 3 weeks to get here. I am in Nebraska. Middle of the US. I am waiting for swatches right now. I placed the swatch order EIGHT days ago. Not even processed yet.
Everything from finding the perfect fabric for my reupholstered job, to being able to get a sample Before making a purchase, to having competitive prices, to a fast delivery made my experience quite satisfying! Even the man who did the job praised the fabric being easy to work with. I highly recommend this company!
Overview
Fabric.com has a rating of 2 stars from 380 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fabric.com most frequently mention customer service, business days and credit card. Fabric.com ranks 113th among Fabric sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Violet,
I am sorry that the fabric is currently offline on our site. We pulled this fabric and 50K other fabrics off line to streamline our process for fabric that is being used to create masks for the COVID-19 pandemic here in the United States. We hope to have this item back up in Late April / Early May. I am sorry that was not communicated to you when you spoke to our Customer Service Department and I will make sure that the message is relayed to all of our Representatives.
Thank you for choosing fabric.com.