Fabric.com

As soon as iI placed sn order realized it was wrong and tried to cancel. Well you can't cancel online. Being it was Sunday and a long weekend could not get anyone on the phone. I sent an email saying i wanted to cancel and the answered on Tues. Saying it was too late that it had slready gone to shipping. I was outraged and the customer service said she would credit my account. But didnt. It shipped. And again called and this person worse than the first. She said to put on porch and UPS would pick it up. They did. Then recvd email saying I needed a return ship label. Long story short i was finally given a credit minus all shipping costs. Terrible attitude and terrible policies. NEVERZ again.

Like many other people, I agree their shipping is crap. 48 hours, my butt! I've ordered with them about 10 different times and have been disappointed with the arrival time almost each and every order. Luckily, I there were no pressing time issues on whether or not I got my fabric in 5 days or if I got it in 2 weeks, so I never raised much of a stink... but they definitely misrepresent when they actually ship out. And when you receive an email notification of the "shipment" it really just means they've created a packing label for it through UPS (and who knows when the warehouse dude or whoever actually turns the package over to UPS).

My very first order, I received double cuts of a few items. I have also received the wrong fabric at times, which customer service apologizes for and tells you to keep (but it's always weird prints, so it's no prize) while they slowly ship you the correct items. About a third of the time, the fabric has weird fuzz on it, likely from some fake fur that was cut before or around my order so they must to a lot of business selling that kind of stuff.

Overall, due in part to the free shipping and also to the fact I am pretty flexible on when I need my fabric... I will probably continue to occasionally order from fabric.com. I am the first person to brush off when a stranger is rude or when a waitress screws up an order, but if you are not like that... then you will likely order once and only once from this retailer, if at all.

I ordered fabric on Sept 2 and as of today Sept 12 is have not heard a word from Fabric.com other than 2 emails stating that different fabrics in my order are OUT OF STOCK! So not only did the website say IN STOCK on three different fabrics it also said ships within 48 hours...
ALL LIES! I spoke to customer service on Sept 7 and was told the same thing I see several others have been told. They would send and email to the warehouse (it will take several days for the warehouse to see the email) then they would ship ASAP. REally? DO NOT USE THIS WEBSITE!

My most recent experience has been very costly. I was notified that an item was out of stock (when I ordered it stock levels were 55 yards) so I asked for the remainder of the order to be sent. I was refunded for the fabric but not the difference in shipping. My order was 20 yards less without the out of stock item. So I paid $82 shipping for 9 yards (I am in Australia) which usually costs $33. They've admitted to an error an offered me $10 store credit?! The responses I get are that postage is computer calculated and that this doesn't fit into their criteria for a refund.
International Customers beware! If an item is out of stock best to cancel the whole order because they can't be trusted to adjust shipping accurately.
The 2-3 day order processing time is a myth be prepared to wait 5-7 business days before they ship.
Their prices are practically unbeatable however but it's at the sacrifice of customer service.
90% of my transactions with Fabric.com are smooth and hassle free. Provided items are in stock and shipped via UPS (who are the best courier company I've ever dealt with).

I have been reviewing their website for many months. I have not had a good experience. The first purchase I made was sold out, but I was only informed about this a month after a I made the actual online purchase. Yes I was refunded my money, but I was dissappointed it took them so long to notify me, this was about six months ago. I just made a purchase to reupholster (purchase was made in lasts two months) a guest bed and was told a week after my purchase that the fabric had sold out. Now I am on my third purchase and just received the fabric but the color does not match their online display and I checked this on multiple computers at my work. In addition I ordered multiple yards of upholstery zippers which were not included in my dlivery but were charged to my credit card. I will not be using them again and am in the process of attempting to obtain a refund.

My first order was some faux fur that said there were 20 yards left in stock. The site says they ship in 24-48 hours, this is not true. I waited 4 days then tried customer service on chat, and they told me it would ship that same day I asked. Then later my order was cancelled because the items were out of stock.

I just started sewing and I was keen on continuing so I immediately order more fur. Then I read all these reviews and got nervous. My order came through fine and it was beautiful material.

I ordered again. This time one of the fabrics had a giant foot long rent in it, and instead of sending me some very pretty flannel I ordered, I received some crappy thin cotton floral print instead, which had the flannel label on it for some reason. Think muslim quality.

So instead of preparing for more clothing projects, I have 1.5 yards of something you can get at walmart for 5 dollars while being charged 14 bucks, and another piece I can use maybe half of because of the rent. Not happy and not using this site again, especially considering all the reviews saying the exact same thing.

Before their recent "transition", I had not had any issues with fabric.com. However, when I encountered my first problem with an order, their so-called "Stellar Customer Service" was proved to be false. The past 3 orders have all ended up being cancelled in some way due to lack of item availability. Of course, I'm sent an email of this the exact same day my card is charged for the FULL amount. Now, I can understand if someone snatches up fabric in their order which happens to be before mine to be pulled, but the company should offer more than a refund or store credit. ESPECIALLY when you want to replace the item. You won't get the discount and you won't get the free shipping. You've inconvenienced your customer and not offering anything to make up for your lack of attention and detail. At least offer them free shipping if they want to place another order to replace what THEY said they do not have in stock any longer (and then don't tell the customer until the day they are actually supposed to ship the item.) Do something for the customer. Make them happy. Or, like me, they will find another merchant to do business with. Coupons are great, but with a little searching, you can pay the same to another source and have a MUCH better experience.

I ordered some yarn on 12/7/14. I placed 2 separate orders. They sent me an email saying due to overwhelming requests on Black Friday and Cyber Monday, my shipment had been delayed, but they would "expedite" it at no additional charge. One order arrived on 12/17, the other on 12/19 (so 10 days is "expedited" shipping?). There were numerous items that were "back ordered." Most of those were delivered on 12/22/14. However, they sent me an email for one item (as mentioned by another customer on this site) and said I needed to choose something else. I ended up buying it from knitting-warehouse.com. I am still waiting on 2 yarns that they said would be in stock on 1/9. The items showed "in stock" at their website as of 1/12, so I called them. They said they didn't know if the items were really in stock or if it was an internet inventory error. Okay, so the website previously showed "0" available and now it shows "42" but they don't know if that's correct? Who is stocking over there? How can you not know if you have something or if it is an error? How could you erroneously count 42 items and enter that into the computer? Supposedly they will let me know in 24 hours if it is really in stock or not. How ridiculous! How can you operate a shipping company if you cannot accurately control your inventory?!

It appears that I am not the only one that has an issue with the customer service at Fabric.com. First of all, I have spent $3000 dollars worth of fabric with you all and you treat your loyal customers terribly. In the day in age where social media catches wind of bad customer service, Fabric.com should be afraid of declining customer loyalty and forget about marketing to new customers.

The rep that spoke with me was rude and not understanding that it has been 6 weeks and still without my order. Reps keep telling me that I'll get an email about what will happen, if I should get a refund, or if they will redo my order. No, no email at all. I asked for a manager and the lady said "I'm not the one that originally helped you, ma'am you have to at least give me 24 hours!" Who speaks to customers like this? Only the ill trained reps at Fabric.com. Who allows poor customer service? Managers and higher ups that just don't care.

I guess they are not really thinking this through. They have a great business model. They are a subsidiary of Amazon.com (Amazon needs to train them in customer service and help them out on software and systems that tracks orders better). People who buy fabrics buy a lot for various projects. If you make us happy we will be loyal and always buy if you treat us like we are nobody then we will find another fabric company who wants our loyal money.

I want to speak to a manager or anybody that can fix my order issue. I don't want an answering machine and I don't want to get hung up on. Once this issue is resolved there is no way I will be ordering from Fabric.com.

Do not order from this company. They say they will not charge you till they ship. They charged my PAYPAL account 30 minutes after the order. Four days after my order was placed(fabric was there when I ordered), I get an email they don't have one of items I ordered (remember 4 days prior they had it and charged my PAYPAL account). This company is shameful and I have requested a cancellation of the order and total refund - I am turning them into The Consumer Protection agency for saying "we do not charge your paypal account until your order has shipped". It is a Blatant Lie and I can prove it with the Paypal records.

Caveat emptor
In addition to what others have already noted, know that there is a major disconnect between what Fabric.com offers on its site and what goes on in their warehouse. Their customer service rep explained (and I quote), "that Fabric.com has been attempting to go live since 1999 but it hasn't happened yet." Seriously? Yes, in other words, it has been over a decade and these major problems continue to exist between online orders and their warehouse. For example, a customer places an order in good faith and pays for it with a credit card. Sometime later, the order may or may not arrive in a timely manner, and if something is missing, then and only then, you will discover the distinct possibility that the item you ordered and paid for was in reality--available. Fabric.com offers little, if anything in a way of compensation for the time you wasted in placing your order, and you will continue to waste even more time as you attempt to reconcile your billing statement with the credit card company. While the phone reps at Fabric.com seem amiable, the old adage "let the buyer beware" still rings true, especially if you or anyone you know is currently considering placing an order with them.

Worst online fabric company I have ever dealt with! (Beware, there are a few sites under similar names that are the same company, look at the menus and design and you will know))
First off, we pay a premium for shipping which seems to vary order by order even if the fabric is the same quantity, size, weight etc. Even more cost if you order smaller amounts. Generally it will come within 2 days by UPS once the notification arrives, then the next order with be sent USPS and doesn't arrive for weeks if not over a month, (as I am currently a still waiting for the last (and final) order I made over a month ago.
Contacting customer service is a joke, its all the same generic answer, were sorry but the order has been sent to the warehouse and there is nothing you can do... please contact us if we can provide any assistance... bla bla bla.
I made a large order a while back and realized I forgot to add an item, so within a minute I placed the order for other item I needed and emailed service to ask if they could kindly combine the orders and adjust the shipping accordingly, no big deal right? WRONG
Two days later I get a response, sorry your orders have already been sent to the warehouse and we can not help you. I responded with, contact the warehouse and make the adjustment... guess what same response, we are sorry but your order has already been sent to the warehouse...
I own an upholstery business where I need product quickly and without issue where I can also direct my customers to order fabric from as well, but this will no longer happen, they have lost my business permanently.

When you buy their fabric, you are told how many yards they have in stock. I bought 3 out of 48 yards two months ago, and 5 out if 22 last month. Both times you get a confirmation of your purchase. Eleven days later you get an email telling you that the item you purchased is no longer in stock and you have 24 hours to find a similar replacement of equal or lesser value. You scramble and comb thru their stock but things are no longer on sale and a suitable replacement would cost a tad more. They won't let you pay for the difference. So you pick something that meets their requirements and you let them know within 24 hrs., but from that point on they stop talking to you. No response to your emails. You try calling and they talk to you once, basically taking a message and promising a call back. Your calls thereafter go to their vm., and your detailed messages are probably never heard, and certainly never addressed. Your package arrives FIVE weeks later. How hard is it to upgrade your inventory software and stop losing customers? And if you know it takes a month to process an order and a week for shipment, let the customer know upfront. I fell for it twice but learned my lesson. This testimonial is to warn others to expect this to happen.

I ordered 27 yards of Roclon lining and received it on a bolt in pieces. There were 4 73" cut pieces in the middle of the bolt. I called them to get another bolt sent that was a continuous piece and stressed it needed to be overnighted because I had to install the job in 5 days. When I tracked the package the next morning it said it was due to arrive in 6 days! This affected my client, my schedule and my installer. Everything had to be changed. They said they cannot guarantee that fabric will be one continuous piece over a certain yardage. The day I ordered it the sales person never told me that. I WILL NEVER BUY FROM THEM AGAIN.

Zero stars.
I ordered 20 yards of sheer curtain fabric. It came in three separate pieces and all three pieces were useless to me. The first piece was around 66 inches long. I need a minimum of 83 inches. The second piece was a bit longer. I could not use the third piece because someone manually trimmed the edges off the sides of the fabric.
The customer service was most unhelpful. The best they could do was issue a UPS return label. No apology, no promise to investigate what happened. They could not assure me that if I reorder the fabric I would get usable fabric this time. The customer rep kept repeating to me that there is no way for them to communicate with their warehouse from which they ship fabrics no phones, no email. Very worrisome if true. How do they do quality control? Plus, according to their website they had over 300 yards available of my fabric available. How can you send scrap fabric to customers?
They also violate your own policy that states
We understand that upholstery and drapery items may pose a problem if they are not in large enough pieces. For this reason, these two types of material are handled a bit differently. For upholstery and drapery items, if we cannot provide one continuous piece, and if ANY of the pieces involved are less than 15 yards in length, our customer service department will contact you prior to shipment. On the other hand, if all pieces involved are greater than 15 yards in length, we will go ahead and ship the order.

I've been a customer of Fabric.com for at least 5 years now but everytime I order to them I need to follow it up when are they shipping my order. Their services sucks. I'm also in GA and need to wait total f 5 days before I can received my order. They are not going to even start processing the order until you follow it up. I have some issues to them too not sending the right fabric I ordered. TO SAVE YOU A HEADACHE DO NOT ORDER FROM FABRIC.COM.

Not happy that this business is not standing behind their return policy. The policy states on the website, "All items (apart from exceptions below) purchased at Fabric.com carry a 30-day no-questions-asked money-back guarantee. Eligible domestic returns within the 30-day guarantee period may be returned at no charge to you."

They have offered to refund the order cost, but not the shipping for a product that was misrepresented in the product description. "No cost" should mean NO COST. Instead, I will be out the $5 it cost to get something that is not as described. That's not okay, and is in fact a cost. They claim to be "unable" to refund this cost, which is preposterous. Any charge you can take out is able to be refunded. They simply do not WANT to do it. Beware when using this company that they do not stand behind their word and that you need to read all of the fine print in the product descriptions... Giant bold print stating "Brocade" may in fact just be a calico cotton print worth FAR less than the price they charge.