Fabric.com

Awful customer service. I did not receive what I ordered as it mysteriously sold out 5 days after I paid for it. No resolution offered other an explanation of their policies. Do not waste your time, money and sanity.

I am totally gobsmacked by this website. I came across fabric.com from some pins on pinterest, I saw that their range of material was amazing and had some really different stuff compared to what we can get here in Australia. My mum often finds it difficult to find nice materials to make skirts from. We had none of those issues here! And to boot I was able to buy NFL team fabric which is also not available here!

The order was ready and shipped 4 days after I placed the initial order (Dec 30) and arrived on our doorstep via UPS today (Jan 2) I expected it to be at least another week. After reading some of the reviews on here after I ordered must admit I was sceptical about our order, but after this amazing performance I have complete faith in the team at Fabric.com and would order from them again in a heartbeat. Thanks Fabric.com

I've been using Fabric.com for over a year. I recently placed an order and received an exception stating that one of the fabrics I chose was no longer available, for me to choose another one. Lace is hard to duplicate with size of pattern, color and price point. I found one that was 22 cents more and they told me I could not sub for it because it cost 22 cents more. Are you kidding me? This was my 4 th purchase in 2 weeks ( I'm working on a project) any way She wanted me to cancel and reorder, I had 4 other fabrics on this order. Well I canceled all right! Did not reorder and probably won't after their treatment and service. So Disappointed

After being a customer for a few years and ordering many swatches and yards of fabric to be delivered to Australia I had never had a complaint. Imagine my astonishment when on ordering 2 swatches the shipping was calculated at almost $30. I have never paid more than $4.00 previously. I emailed customer service and was told shipping was calculated by weight and I tried explaining to them that a swatch weighs almost nothing but they didn't look into it for me even though I knew their calculations were wrong. I have since ordered 3 swatches from another USA company; 3 swatches plus delivery for $12.00 Australian dollars. Fabric.com don't give a hoot so they've lost me.

Fabric.com was my worst experience with any online merchant. Over the course of one week after placing an order, I was sent three emails from Fabric.com cancelling an item I ordered. Their customer service did not respond to my emails. This was my first and last time doing business Fabric.com.

Although they have a great selection of fabrics and fair prices, what is the point of wasting my time selecting fabric that I never receive?

I had to give them one star, but they deserve a rating of zero stars.

To say that I was nervous to place an order at Fabric.com after reading these reviews would be understatement of the century for me! However, I could not find this cute of fabric anywhere else (Sea-themed alphabet, for my nursery) and decided to roll the dice. I was relieved and delighted that my 6 and 1/2 yards of fabric arrived clean, in one piece, early and exactly as pictured online. Just wanted to share my positive experience for others' consideration.

Since this company shifted to a new premises all 3 of my orders have had an error (wrong fabric or amount). In the first instance customer service responded and kindly resolved the issue to my satisfaction. In the second and third instance Customer service will not respond to my emails. I can't call them because I am located in Australia. I feel that they have put me on some kind of "dodgy customer, do not respond list". Very sad about this because I love the selection, price and quality of the fabrics I have received so far (except for the lime green cotton that should have been pink!)

I placed an order from their Friday sale on August 6th and used Amazon Pay to pay for it. By August 13th I still had not received an order confirmation or shipping information so I called customer service to find out that my order never actually went through, but they still charged my credit card linked to my Amazon Pay account in full (just under $200). The person I spoke to said they spoke with a supervisor and the refund was being expedited. Yesterday I receive an email about a $16.00 refund, so I called first thing this morning about it, only to find out that this refund was from shortages from my previous order made in July. I was told that while my larger refund was escalated to a supervisor it would still take another 7 - 14 business days to process. That with the delays of 7-10 days in packing and shipping orders is enough of a sign for me to close my account here and take my business elsewhere.

Maybe don't charge the credit card until you have the order measured out and packed like other fabric stores do.

My wife ordered some fabrics and some yarns. Fabrics were shipped quick and received quick. After a week or so they sent an email regarding one yarn being out of stock and refunded the money. Month and a half later my wife asked me about the yarns and i realized we didn't receive any info about those. I wrote an angry email which resulted in them emailing me the next day with "sorry, items are out of stock" and asked if they should refund the money.
Is it just me or they tried to steal few bucks by ignoring me for more than a month?

Fabric.com is a great site. I use it to buy apparel fabric, which is hard to do online, but when I've received something I've ended up really not liking, they accept returns, no questions asked! Brilliant! What made me come here and take the time to review them was that I just received an order that was wrong- I ordered a piece of swimsuit lining fabric and received some leopard print stiff cotton fabric instead, for some reason. I sent them an e-mail about it and they put in a replacement order and said that I didn't have to send the wrong fabric back, to keep it and use it or donate it to a sewing guild or something. I thought that was amazing. So even though they messed up my order, I still say their customer service and return policy is one of the best!

I've been ordering from Fabric.com for several years and have always been pleased with quality and processing of purchases. So great to be able to order from home online... I really don't miss the hassle of going out to a fabric store browsing through the isles of fabric... I just search online with Fabric.com and haven't been disappointed or made a poor selection yet. Waiting this date on a new type fabric purchased to use with crafting! Just one thing... would enjoy a coupon once in a while!

While they advertise low prices if you choose to order less than a full yard of fabric the advertised price per yard will be increased 75% to calculate your half yard price. Many quilt patterns require many less than full yard cuts of various fabric. I find that a shop that forces me to buy more than I need in order to take advantage of their pricing is a shop that is taking advantage of me. Over the past 3 days I have purchased 26 yards of fabric--none of it from fabric.com. There are hundreds of online fabric shops with better prices, faster shipping and stellar customer service. Search for them.