Fabric.com

I've ordered from fabric.com several times in the past and have had no problems. However I recently ordered some purple backing flannel and ended up washing it with color Catchers 11 times before I felt like it might be safe to use it. I contacted fabric.com to let them know and indeed up having to contact them twice before I ever got a reply from customer service and then all I got was a form letter reply. I will take my business elsewhere in the future.

I was reluctant to order from this site from reading the reviews, until my friend (who is a seamstress) told me that she orders from here regularly and has never had a problem. So I decided to try it out and I was NOT disappointed! The shipping was speedy (I got my order in about a week), the prices are great, shipping cost was reasonable (shipped to Canada), they have lots of selection and they have high quality materials. I will definitely be order from here again!

Ordered 12 yards of fabric for some outdoor furniture. Dropped off the fabric to the person who was going to sew the fabric. A week later she started working on the project and informed me that they only sent 4 yards and 12 inches of the fabric (paid over $460.00). There was never an email, phone call, etc. letting us know that they didn't send all of the fabric. I called customer service and they didn't have any notes, etc. as to why we didn't receive all of the fabric. They also didn't have enough to send me the remaining fabric to complete the job. So disappointed as this needed to be completed and now we cannot find the fabric and we have just part of what we need. Never again!

I've made several large orders with fabric.com. There have been some issues that have been frustrating to me. I ordered and they waited about a week to ship it and by then they must have sold the fabric I ordered to somebody else because it was no longer available. They apologized and refunded me. I was mad really mad. They took the time to make it right with me and gave me a credit. I have ordered from them several times since and have had ZERO problems. I appreciate the fact that they are making the effort to improve. Great job fabric.com I will continue to purchase from you!

All fabric I've purchased from them has been off grain. Even the lining! This is particularly frustrating with large print fabric when you're trying to make drapes or valances because a straight print and perpendicular cross & long grains is crucial!

Additionally I had ordered shirring tape which ended up being complete crap. Frayed instantly - making my gathering task a nightmare. When I called to complain they were like "oh well".

If you are an international buyer, choose another site. They have no interest in dealing with their Canadian neighbours. Spoke with several different people regarding products that were completely misrepresented on their site. I purchased $400 in fabric and they weren't willing to help me at all. Will never deal with this company again. Had to give a star to complete review but they do not deserve it.
My burlap came as beige cotton? Just one of the problems. Never again

I am corporate client Fabric.com with good volume of purchase. I did received my merchandise on time but there was an issue with international shipping specification that i could not fix after talking 25 minutes to service clerk and no follow up call from manager ( they promise a 24 hrs return call policy).
Still no resolution after 2 weeks.
My comapny is hotel textile supplier since 1996 in Montréal, Canada

Prices have been going steadyly up, there used to be discount coupons as an incentive to keep shopping, those disappeared. Now they penalize you if you don't order entire yards, you pay almost 3/4 yard when purchasing only half yard.
It used to be $35.- purchase and free shipping and I believe it is now $49.-
Placed my last order on Thursday, today is Wednesday and apparently it has not shipped yet.
Their fabric selection is great, but I'm starting to get tired of all the inconveniences and less incentives to shop on this site. Frankly, I can shop better, easier, cheaper and have a faster delivery on any other site including eBay.

First time site user experiencing issues with coupon so called support
1. They gave me a solution that didn't work couldn't provide another
2. Accidentally hung up
3. Laughed at my situation
4. Couldn't give call back window time
5. Apparently April was the only rep in the office when I called them back, no one else to escalate to
6.Is any one actually running customer care?
7. They have debited my account but still no shipping info, no first user discount or 20% off order $60+: Should have stuck with Walmart Fabric at least I was confident I was getting my fabric... not sure the $20 in saving is worth the stress, the anger or the fact that their employee thinks my hassle is amusing
8. Think Twice!

Placed an order four days ago and assumed that it was on its way. Received a very unapologetic customer service email today stating that my fabric would have to be sent in pieces (half yard increments) or they would cancel the order in 24 hours if they do not hear from me. The only redeeming quality of this site is the good selection of organic fabric. Overall, mediocre pricing, slow shipping, sucky customer service, website does not indicate when a fabric is not available in consecutive yardage. I think I'll continue to hunt for a supplier.

I ordered a large fabric order. 2 of the 1 yd cuts were, like super heavy, and obviously NOT quilting fabric. I returned with copy of receipt and what fabric I would like to exchange it for.
But... because I didn't get their official blessing to send it back, they can't help me. So, they can't find what I sent back... they can't refund my order. WOW! I can see now, that's how they operate... by all the other comments here. I will, and hope all the other customers will share this poor practice on Social Media sites and any quilting guilds & Quilt shows they can. I passed out flyers at the International Quilt Show about them Spread the word ladies. Quilters are good people... we need to do business with the same :(

I ordered six pieces of fabric from this site eventually receiving 2 of them through the mail about a week later. When the rest did not arrive I contacted customer service and was told replacement fabric would be sent out priority mail and arrive in 3 days. One week later I called the computers were down and I was asked to call later. When I did that the next day I was assured that the tracking showed it would be delivered that very day via mail. I walked out to the mail truck every day for four more days before calling again. It had in fact been sent out UPS (so obviously not the first time I called) and was finally delivered today. One month and four phone calls to customer service. I feel like I did more work than they did and by the way I think I may still be missing a piece of fabric. I plan to chalk that up to lesson learned.

Before March 2020, this was a decent place to order fabric. They have a large selection and almost decent prices and I got my order in about 4 days. However, they seem to be using the COVID 19 pandemic as the biggest excuse I've ever heard for taking 2 weeks to cut and ship fabric. After over a week of my order still being "processed", I called and was told that it could take another week to get my order out. Like I can wait that long. I live 20 minutes from Joann Fabrics' headquarters. It has become easier to order online and jump in my car to pick up an order. Too bad.

I place an order for samples came late, thought it might be just a slight problem but then placed order. Have been lied to on when it was going to be shipped after I had them check inventory. Customer service person called back and told me order was "shipped" when I checked with UPS when it wasn't., they printed a UPS label that's it. If UPS didn't pick up it's not shipped! Garbage in your system garbage out. I have been a fashion designer from NY and never dealt with such inefficiencies and out right lies to customers. Find another supplier. This is probably a telephone with a desk in Georgia.