Fabric.com

I placed an order with them for a few different items of fabric on 9/30

It took until 10/4 for them to let me know that they were out of stock on an item. In this notification email which came at approx the same time as the shipping notice, they do not offer a replacement fabric or tell you that they are going to refund you.

I emailed customer service the same morning, but it took them nearly two weeks to even respond (10/16). BTW - At this time the item that they were supposedly out of stock on was still listed in stock on their site.

Today, nearly a month later, I have FINALLY gotten my refund. (10/25)

I am a new customer to fabric.com and my experience with them was anything but pleasant. I put in my order on the 02/29/12 and it is now 03/15/12 and my shipment just went out yesterday, only due to me contacting them 3 separate times and speaking to 3 separate customer reps to resolve my order issue. They promised to expedite my order it is now set to arrive on 3/20/12 four weeks from my original purchase date, far from the expedition promised.
I even went as far as to email the President/CEO through their "meet our team" link my story (since he made all those claims about their "obsession" with customer service he made in their video.) Not surprisingly, no response.
If you google their reviews you'll find similar experiences, so I guess i'm not alone.
I would not recommend this service to anyone.

They can be ok if everything is fully in stock. If it isn't or you have to deal with any sort of order issue, forget it. They are the worst.

5 days after placing an order I get an email saying an item is out of stock and asking what to do. I immediately reply with a replacement fabric. At the end of the day they reply that they can't modify the order due to the delay it would cause. Well, then why ask?

I called support, and replied to their email, and also replied to their "I'm not happy with this result" email address. 3 days later, I've had no reply to any of my 3 communications. The order has not shipped and still shows as on hold.

I've ordered a replacement fabric elsewhere since I need it for a birthday present I'm making for next week. But still have no idea if, or when, the rest of my order will ship.

No point calling their department customer service. Got an email that stated a $3 sample swatch could not be changed out on the order. Shocked, I called and was told not only that but I could not add and pay separately for an additional swatch because I used PayPal to pay. Is money not the same as money? Will take my orders elsewhere and thank you for not servicing me as a customer and have a wonderful day yourselves 'cause you're so precious!

I have been buying from fabric.com for years. However, I won't be any longer. I placed an order on January 19 for 6 yards of fabric which the website showed was available. I made my purchase through paypal, using a debit card because trying to add a card on their website to pay with will not work. I was notified on 1/23 the fabric was not available, and asked would I like to substitute for another or refund. I told them to refund, they indicated I was due $116.00. Here it is February 18 and I still do not have my refund. I called several times, kept being told they were short staffed, and they had issues with their software when dealing with payments made through paypal. I finally filed a case with paypal to see if I can get something done. This is really hard on a person who operates a small business from their home, I need that $116.00. I had to refund my customer since the fabric was not available, and i still do not have my $116.00 I am due since the fabric was not in stock. It is beyond ridiculous at this point.

I use to shop this fabric store a lot, but their pricing has steadily gone up and priced me out. Also, I resent with a passion fabric stores that sell quilting fabrics but do not appropriately separate the categories of quilting fabrics, as in; keep flannel all on it's own, keep minky all on it's own. The other huge resentment toward fabric.com is their "minimum" order restriction on quilting fabrics. A yard is a lot of fabric for a quilter, and the most I will buy at a time unless I'm buying a one color back round or backing. I logged on today needing one yard each of 9 fabrics. But I can't buy one yard cuts at fabric.com so I won't bother with them anymore. That "minimum 2 yard purchase" or 3 yard purchase in quilting fabrics is a deal breaker that today ended me shopping at fabric.com until they have a REAL sale. Sale prices are not sales at all when you demand a minimum yardage.

About 3/4 of the time when you order from their website, it will show that they have enough fabric online, so, you submit your order only to receive an email that they just have part of it. Then, they push the option to choose a different fabric altogether. I've also received the same fabric print from more than one bolt that doesn't match. The customer service dept. is very slow to respond & if or when they do, they are not very helpful. Do Not Buy From Fabric.com!

This is the worst company i ever used. But since i like their fabric, i give them another try, another try and another try... its just getting worse and worse... The shipping time is horrible, everybody is not honest. Oh i will make sure your order will be shipped today ( tuesday) and until now thursday still never processed... what is wrong with this? We are not talking about small orders here, im ordering thousand and thousand of dollars here... oh well i told them they just lost 1 customer... Good thing i starts using the other company... If. Can give this a zero star for ratings i will...

I ordered fabric for my dining room chairs back on October 21,2014. I was hoping to get the fabric before Thanksgiving, or Christmas at the latest. I STILL do not have my fabric as of February 25,2015! Yes, part of my fabric was on back order BUT it states on the site that it will take an extra 2-3 weeks to get the fabric, not months! I have called several times to get the same run around that my fabric is in and will be shipped out by the end of the week. I asked for a discount and she said she would give me a $10 credit for my next purchase. Let me tell you there will be no future purchase. And even if I did, what would $10 get me? Shipping? So disappointing, I've had at least 4 major holidays and parties at my home since my order and I'm still stuck with my old stained fabric on my chairs :( I would rather drive 2 hours to Los Angeles and buy my fabric there than deal with this company again. Beware!

Color description & picture were wrong for the fabric. We called & were given the refund authorization and return label. Send $100 of fabric back.We contacted them several times, but they did not issue a refund. My young teen daughter asked for a refund check because she used a gift card that she no longer owned, but they claim that they erroneously put it on the card, never give refund checks,, can't find the refund, etc... The excuses were endless. Bottom line they refuse to correct the problem because they never gave my daughter her money back & she had to walk a lot of dogs to earn $100. Now they have both the fabric & cash.