Fabric.com

I used to order from Fabric.com with confidence - only one time in 3 years were they out of something and I know it would be close because of the stock on-hand. But three out of my last three orders had fabrics out of stock. They need to upgrade something.

11/30/15 - I have made three purchases since the review and they all arrived within two weeks and no issues with out of stock.

4/25/16 - I have made three more purchases and they seem to have the bugs worked out.

2017 - perfect every time - moved it to a 5 star!

When I started ordering regularly from fabric about June of last year, I had my orders pend probably 3/5 times and shipping was iffy. Now, every order I get ships within 1 or 2 days and I haven't had a problem since. The one time I received a wrong fabric ( Muslin instead of kona snow, honest mistake) I called customer service and they were very helpful and quick in resolving my problem. My replacement shipped next day since I had called around 6 and I got the fabric a few days later. The selection and prices are always great!

I wish I had read this before I ordered. Two weeks and counting and still no fabric. I guess it's their free shipping offer... called them and was told it would be here yesterday and it's still not here. Waste of my time. I had a window to get a project done and now can't do it. STAY AWAY.

I have ordered from this company several times over the past few years and was very happy, but that has now changed. My last two orders were shorted. 6 inches on a 2 yard piece in June and on my last order in July 2017. I ordered 11 yards of $17 fabric only to receive an Email asking if they could send a 8 yard and a 3 yard piece! (they said they had 19 yards in stock when I ordered) I really wanted this fabric for my curtains and the site said the item was now "out of stock" So I re-figured and decided with some changes it could be done. When my fabric arrived the 3 yard piece was so crooked that when I evened the edges, I was 6 inches short! On a hunch I went back and checked the fabric and it was now "in stock" with 19 yards! Plus it was $1.00 cheaper! Totally dishonest! I would advise to stay away from this company unless you buy really cheap fabric!

This is the review I wrote on fabric.com which they refused to publish:

I ordered P. Kaufman Blue Smoke Velvet while it was on sale (not final sale or clearance) based on the photo and the color description as I generally find fabric.coms photos and descriptions accurate. However, this fabric was a light grey with a slightly greenish hue, not 'Blue Smoke' at all. I emailed fabric. Com to see about returning or even exchanging the item for another color and was told they would be happy to take the return and would just need to request a return label. Upon requesting the return label, I was told by a different representative that the fabric was now final sale and could not be returned. I sent multiple polite follow up emails that have been completely ignored. It's very disappointing as I have purchased from fabric. Com many times. This was the first item l sought to return and I truly could not be more shocked by their horrible customer service.

Just ordered some fabric that I need for a project. I saw someone else reported that shipping took forever, but thought I could live with 4-7 days for free shipping. After I completed the order, in my confirmation, it said that it wouldntaken2-3 business days to process my order before it even ships. I called with my order number to ask if there was any way to expedite the processing. In today's climate, it's not ok to take so long to process an order. I believe it was Brenda at customer service who told me that basically they have been in business since 1999 and this is the way it works. Wait my turn in line for processing. She said it will probably ship out on Wednesday. fabric.com, time to get with the program! This is not acceptable. I hope someone will be in touch with me to help me out and I hope you realize that you might need to hire a few more people so you can ship out sooner. It's 2016!

If you can afford three months to assemble all the fabric you need for a project this is your place. Apparently placing an order and paying for it means nothing. The chances are 50-50 what you ordered is out of stock. And when they do come up short they give you 24 hours to decide what to do. So you either have to order a color in the blind or pay for the shipping on a follow up order.

It's about the worst customer interface I've ever dealt with. If you buy a certain yardage shouldn't the computerized inventory place that on reserve for you?

I wrote to fabric.com before purchasing 140 yards of sheer voile to make sure the fabric had no feeder holes in the selvage from the mill process as these would be visible in the curtains i was planning to make.

I was told there were no hole so went ahead with the purchase (costing $600).

When the fabric arrived not only did it have holes in the selvage but an inch onto the actual fabric which has then torn runs through the entire width of fabric. I unrolled the entire bolts and there are holes, tears and runs right through it.

Fabric.com were willing to give a refund on the fabric but not the shipping $128 not pay for the return shipping which because I am not a company was going to cost more than the value of the fabric.

I would never have purchased the fabric if they had been truthful. I will not purchase from them again as this fabric is in terrible condition and should never have been sold in the first place.