Fabric.com

Having dealt with many online fabric companies, I have to say that I really love fabric.com! Great selection, sales and customer service. Shipping is much faster than many sites out there and the quality is perfect. Easy to navigate site and purchasing is easy and convenient. Check them out!

Saw a lot of negative reviews but I still placed an order with Fabric.com for 4 yards of fabric due to good pricing and free shipping. Two days later, I received an email from them stated that they only have 1 yard available and will send only 1 yard if I don't reply within 24 hrs. I replied right away ordering 4 yard of a different fabric but two days later, I received only 1 yard of original fabric. I was not happy and sent them an email to complain. They fixed the mistake right away and sent me 4 yards of replacement free of charge and told me to keep the 1 yard that they sent previously. The replacement fabric was even better than my original order, so I am very happy with Fabric.com.

I ordered about 15 yards of fabric online. After I placed the order I read all of the awful reviews on here and was worried. However, I received my order today and could not be happier. It shipped within five days and the order was correct. On two types of fabric, I received a sticker that said "Jackpot! End of the bolt" and got almost twice the fabric that I actually ordered! Maybe these folks are trying to turn their image around - I say give it a try!

I placed an order a month ago that I am still trying to get resolved. I ordered swatches to help me select my fabric, and ordered based on that. The fabric I received was nothing like the swatch given to me. They said they would send me the correct fabric, which ended up being the same thing they shipped the first time. At this point it had been three weeks since my original order and they told me the warehouse would have to research it to see what went wrong because the swatch they sent me was actually incorrect. Another week later and no resonse. I've now had three orders sent to me (fourth arriving tomorrow) and still haven't found the one that matched my swatch. They gave me a $15 credit early on but honestly I don't even want to use it. Not worth the headache.

I was trying to find cotton fabric for masks 4/9/20, and this site popped up. The web site was easier to navigate than several others I looked at, and easier to tell what fabric was left (not a huge selection, but able to get what I needed.). When order sent, was told to expect May 15ish. I was surprised then when I got an e-mail 4/18 saying the fabric was on it's way! Got in a few days. It seems of good quality, and I look forward to working with it. I was surprised by all the negative reviews--that certainly has not been my experience.

I ordered some quilting cottons from fabric.com, which shipped within the stated timeframe. I received generous cuts of all the fabrics. I did order several fabrics printed with metallic ink, and the stickers placed on those fabrics damaged the metallic printing. I contacted customer service via email and received a response the following business day apologizing and stating that they would resend the affected fabrics and there was no need to return the damaged fabrics. That replacement was sent out the same day, this time without stickers. I will order from them again!

There should be a 0 star rating for Fabric.com

I placed a $132 fabric order and it was sent to my old address in another state even though I updated my address in my Fabric.com account and removed all old addresses at the same time I placed the order. I received no confirmation because it was sent to an email address I no longer use.

I contacted Fabric.com and their only suggestion was to contact UPS. I did that and UPS told me that only Fabric.com could issue a retrieval of the shipment because it was shipped on their account. Fabric.com refused to issue the retrieval even if I paid for it. They took my money, and offered me zip, 0.00, nothing, not even the service to obtain what I paid for.

This is the worst online retail merchant I have ever dealt with. They do not know the meaning of customer service.

This was my first order from Fabric.com. My son's & fiancee's wedding on May 24th is amidst Covid crisis. I ordered wedding fabric to make wedding themed facial masks. Order was placed 4/18/20 for estimated delivery May 19. I explained situation to Fabric.com. My order was expedited and received within a week! The wedding plans are in chaos. I have strong reason to believe that the album will have photos of them in formal wedding attire with Fabric.com 'bridal' masks on the bride and groom. This will make for an unusual be memorable moment for all. Fabric.com proved that we are all in this pandemic together and need to help each other in our own way.
I hope I will be able to submit photo of finished masks at later date; groom's will have a mini bow-tie and bride's will have lace and a bit of blue flowers. I want this will make people smile.

Fabric.com has terrible customer service! Twice they have waited a week to tell me they are canceling my order because of the fabric being out of stock. Never received an email asking whether I wanted a substitute (the fabric being cancelled was basic, solid flannel--easy to replace!). Fabric.com had the gall to charge my PayPal account 1.50 to cover their fees EVEN THOUGH THEY were the ones canceling my entire $175 order. Shameful!

This is the best--after I waited 40 minutes in que for the live online help and wouldn't you know, they turned off the live chat TWO PEOPLE before me. They don't give a darn--so not worth the agony! Horrible service.

There are far better companies... don't waste your money or time with fabric.com.

Don't listen, don't respond or if they do don't actually deal with the problem. My credit card doesn't work on their site. I must have entered the details wrong, not know my own address etc, etc even though I have no problems anywhere else. Have to use hubby's PayPal. Website said 14 yds available but turned out to be only the amount I wanted, 8.5yds but in 2 pieces. I must respond within 24 hrs or that part of order would be cancelled. I asked for more time to work out if it could be used as I don't like unnecessary joins. No response and they just sent the rest of my order anyway which I wouldnt have bought if I'd known the other was unavailable. Many other small annoyances in past but have had enough. Ordered from Jinny Beyer instead who are more expensive but service is excellent. Reading t h e other reviews must measure my fabric. Always count but don't measure.

I love this site and shop there a lot (A LOT), but a few things you guys from Fabric.com should improve:
1. When you sending email to costumer with noticing that this item available in cuts and customers answers you that DO NOT want it in cuts and you still sending it, it's horrible.
2. You guys should check order carefully. Sometimes some items missing, but you still take the money for missing items. Than you just say, oh 30 days gone, we can't replace it...
3. Where is the super-duper sales 20%-25%-30% gone? I'm waiting many months and nothing happen. In the 2011-2012 sales as these was every two-three months. You'll lose customers...

I still vote 4 stars out of 5, just because remembering good times with fabric.com, but if those 3 points above won't be improved soon, I'll find other ways to shop for fabric.