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Fair Reviews Summary
Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 63rd among Autos sites.
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We were waiting for the shuttle to take us to the rental office and were the first family the driver acknowledged us and told us to wait. He went in and got a whole bunch more people who beat us the van, filled it and then left us 6 stranded for another 30 min. 2 seniors in the group could not walk fast enough and the driver didn't care. The car my son and daughter in law were given was awful. Taillight light falling off, no working USB ports, over 225,000 miles. Never again and beware. Not friendly staff and hard sell on the extras.
I joined and gave all my business info. They kept emailing me daily saying I had 7 days to get 50 percent off first order. I tried to place my order on day 6 it showed the 50 off and total wad around $250 before shipping. When I paid it took one each company separate it had me pay for cheapest first an then the rest of the order went to regular price. I feel like they set you up to screw you over. I'll skip this place.
Car renting is the best feature of this company actually. I don't like cars so I don't want to buy my own one, however I prefer using cars when I need to go somewhere far from the area of my living. So, I prefer to apply to this company in order to rent a car. The conditions here are exclusive and that's why I'm a consistent client of this company. Of course, if you think that renting a car is more expensive than buying your own one, then I can allege that it's not like that. I don't ven spend 20% of my income monthly due to this service.
The renting process was a bit long for me, but overall i had a good experience and the customer support was patient and helpful
I've had the truck for 2 years now! I've paid on time every month! They repo my truck for because they claimed I have over paid tolls fees! I sent in receipts & proof it's paid & they still haven't resolved it! They won't let me get my personal items out of the vehicle. I'm taking them to small claims court & will report them to Better Business Bureau! Apps never works properly & customer service sucks!
Long story Short! I was in a accident in a fair Car Kia Soul 2014 It was deemed a total lost my insurance company appraised the car at 10k. Well I'll have you to know they took it all and billed me 11 dollars. Mind you the Kelley blue book value was at 7200$ at 86,763 miles. Lets just say the money you pay fair DOES NOT MEAN ANYTHING! Over a certain period. Honestly I feel completely taking. I can assure you FAIR is UNFAIR!
The BEST way to lease a used car! After reading the contracts it took about 10 mins to sign everything and close the deal. The easiest and fastest way to lease a used car. Whoever thought of this was a genius!
I was hit by a guy who was leading his car through fair. He also had the car insurance that was offered with the fair leasing process. This guy had a previous DWI and was given insurance that was voided if he was driving drunk. I was permanently injured in the wreck and have to pay thousands for my medical bills for the rest of my life. This company gave this guy a car and bogus insurance knowing that he had a previous DWI. DO NOT do business this company.
DO NEVER GET A CAR WITH THEM! I GOT A CAR 2 MONTHS AGO AND THE BATTERY STARTED LEAKING. WHEN I CHECKED THE BATTERY, IT WAS STILL THE BATTERY FROM FACTORY, THEY SAID THE CAR WAS INSPECTED BEFORE THEY DELIVERED TO ME AND THEY WONT PAY TO REPLACE IT. SO THEY GAVE ME A UNSAFE CAR WITH A 4 YEAR OLD BATTERY. COSTUMER SERVICE "SUPERVISOR" SEAN DON'T KNOW HOW TO ASWER QUESTIONS AND IF YES HE ASNWER VERY POORLY. THEY DON'T CARE ABOUT THE CLIENTS THATS FOR SURE. DON'T EVER GET A CAR WITH THEM UNLESS YOU WANT TO WASTE YOUR TIME AND MONEY, IF YOU GET A CAR WITH THEM THE CAR WILL BREAK DOWN! ALL THEIR CARS COME FROM AUCTION! BE AWARE! LOOK AT THE PICTURE AND TELL ME, WHEN A INSPECTED BATTERY WILL BE LIKE THAT IN 2 MONTHS?
The ordering experience from beginning to end was pretty simple and moved quickly. This was a huge improvement since my 1st vehicle. There is one aspect of the order process that made the experience enjoyable and that is the customer care rep assigned to my account. The young lady's name is Daisy and she went above and beyond to ensure my process went smoothly with little to no hiccups. Daisy communicated with me regularly and answered all questions that arise. She did more than I'm sure is expected and I made it a point to write this review to show my appreciation and thank her for everything. Daisy, I hope there is an Employee Bonus program, you deserve it.
I wanted to rent a car but was confused about pick up and drop location. Talked with their customer service, they gave me a good option for both of us.
I returned my car in May 2020 and have sent several emails trying to get a refund of my overpayment for that month. They keep referring to an audit that's in process as a reason that I haven't received a refund. Now they've stopped responding to my emails. I'm going to file a complaint with the BBB and or take them to small claims court since it appears as though they think I'll just go away. I would never use this company again and will make sure to let people know about their shady business dealings.
I am happy to be a returning customer, and to my surprise, the service is much better now. My agent called me, offered me a discount, answered all my questions, and sent me an Uber ride to go pick up my new car. The guys at the dealership were also very nice.
It is so cute and easy to use it is fun and exciting it will give you a lot of fun time you will never be bored.
I love these products are anmazing good arivel time. Works great product was in amazing condition. I will order from them again.
My mom leased a car through this company, and returned it in April of 2020. She has yet to receive a refund for the unused portion of her last payment. It's October of 2020, and the company keeps claiming that they are going to send it as soon as they have their new billing system in place. Ridiculous!
I've been looking for an alternative way to get a car and wow did Fair figure it out. The ease of the approval and shopping process made me enjoy getting a car for the first time! Not to mention my payment is phenomenal and I'm not stuck in it for 3years!
This app isn't fair at all! Thought I could rent out a nice sportscar for the summer but why should I pay an initial fee of Xk? Doesn't make sense...
I have always been a buy and hold person when it comes to cars. But cars are changing and our family's needs are changing as well. I got burned on a couple used cars in the past and we have since bought new but I always hated that huge depreciation that happens when I drive off the lot. Knowing my pricing is based on a used but nearly new car
I literally got a car while my old car was being appraised. I had been looking for a BMW 335i but couldn't find one in the condition or with the packages that I wanted. Then I saw the exact car I wanted on Fair was out within 20 minutes (after the BMW genius explained what all the buttons did)!"
From the business
Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members