Family Gifts Co.

"Suggestions" at the end were nice but felt like they were held out like carrots on a stick. Would have been nicer to see them before finalizing my purchase

I enjoy the beautiful canvas, but waiting two months to get my order was crazy. It was way almost a month after Christmas when we ordered it in November.

It did not arrive until Wednesday of this week. I had so hoped it would be here for Christmas but the gift was a major success. They loved it I know we love ours Thank you for these amazing memories.

I placed my order on 11/15. Everything appeared normal. Received an update on 11/17 that my order would arrive in 10-14 days from order date. On 12/01, received the "Your Order Has Shipped" email with FedEx tracking number, which simply reads pending. That was 8 days ago, and it still reads pending. After numerous emails and attempts to call the company (they are not taking calls at this time), I never received a clear response. FedEx notified me that all they have received is a shipping label but no product. A month has transpired where the company is telling me my item has shipped, yet their choice of parcel delivery service is telling me they have yet to receive anything to ship. All the while, the company is mute to any communication. Disputing the charge on my credit card and never considering this company again. All of my frustration could've been alleviated with simple customer service response and accuracy. Don't send me an email on 11/17 stating I'll have my canvas in 10-14 days when 24 days later there's still no sign of pending shipment?!?!?

Order two prints on 4 December, was told that they would definitely be delivered before Christmas. Nothing. Hasn't even shipped. No number to call, no response to emails. DO NOT ORDER FROM THIS COMPANY!

Ordered Dec. 1st. A gift for my daughter for xmass. 24 days befor xmass company said it would take 10 to 14 days to recive. Then company said because of snow storm it might be late? Problem is the company is in Fl. And my daughter live in Fl. And the snow storm was on Dec. 21. Not Happy...

You guys lost my order between production and shipping. You guys imeditly reached out to me letting me know that you were making a new order and would try your best to get it to me by Christmas.

I received it about a week early and it was for my girlfriends birthday on the 24th.

I've been with Shari for six years and I've never seen her cry until she opened her gift with her and her two kids on it.

I was a business owner for over 25 years and truly understand that as good as you are, you will always be dealing with hiccups like this.

The way a company handles the hiccups will tell you it they are a great company. And I have to say that the way you handled this that you guys are rockstars.

Thanks again for the awesome customer service.

Great product but terrible communication and delivery time. Waited over a month to receive and although this will be blamed on the postal service folks, that clearly was not the case. Immediately after I placed my order you start getting notifications that your order is being started. A couple days later I received a tracking number and was feeling good about it showing up well in advance of Christmas. Unfortunately that is the state the tracking stayed until days after Christmas when it actually shipped. When I finally received the canvas, it looks great and I am pleased with the quality of print. I wish there were different color options for the frame but I knew that up front and it still looks good. The brackets that were added to the wood frame of the canvas are not installed using any measurement system and that is clear. There are two brackets and typically most people would use a center reference line but that was not the case. One side was at 5.5" and the other at 7.75" so make sure to measure both sides when placing your wall holes. Overall, great product but the process needs some work.

I completed my order the first of December with delivery by December 31st. Received an email December 23rd stating the product was shipped. I paid extra for VIP order treatment. The order was to be delivered in 10-14 days. January 8th, I reached out asking for an update I am now past even the 14 day delivery. I was told that it hadn't even shipped yet, so there is no tracking number. I'm now continually only told to wait another 24-48 hours for an update. This company is a complete scam. At best, unable and unwilling to provide you the product you purchased. Don't order from this company.

My order came in 4 days which was the quickest I ever received something at this magnitude. The quality was perfect and I'll definitely be ordering again.

Customer service was very professional and polite.

I can't tell you how disappointed I am. We had ordered a LONG SLEEVE "I'm ready to crush kindergarten" shirt for our 5 year old grandson who loves dinosaurs and will be starting kindergarten this September. Maybe it was all our fault for not watching the sizes more closely but WHAT ADULT OR TEENAGER will wear this shirt. My grandson does not wear short sleeve shirts so that is why we ordered a long sleeve shirt. After much back and forth and getting the run around that YOU DO NOT REFUND money and our only options is to ORDER another shirt. WE DON'T WANT ANOTHER SHIRT.

Never ever have we had this horrible experience with any other company and we order a lot of things on line.
Kathy Simas

Great price, great quality, fast shipping. Customer service was also top-notch as I had to make a minor change to my order. Will definitely look for other things from Family Gifts to buy.

The communication and delivery time was horrible. Being promised 10-14 day time frame and receiving it after 40 days is very unacceptable. This has been the worse customer experience I have ever had.

I wouldn't advise sending family or friends a large customized canvas wall art. Even the most well meaning gifts can sometimes be a burden to the recipient.

I ordered from this company for the first time and will definitely order from them again. Great quality product as well as fast shipping. Absolutely love it!

Was very happy with the ease of ordering. Love that you had different scenes to pick from. It took a little longer then I hoped for but the wait was well worth it.

I ordered the print on 12/3. I received 2 emails, 1st on 12/7 they received my order and designer was reviewing. The 2nd on 12/13 that my order was printing. I didn't receive any other notification until I called (multiple times) and emailed (multiple times) that it was shipping on 12/23. So much for a Christmas gift. It is 1/4 and still have not received my order so cannot give review on the quality of the print but the experience I have had so far I wouldn't order anything again. I was originlly planning too do a great grand kids print for my mom but I will find a different company

We received this wonderful custom premium canvas I just love that it's personalized with our Family Names. We were amazed by the quality. Absolutely loved the quality of the canvas and the great customer service of familygiftscoshop
It's amazing canvas & sooooo beautiful

Highly Recommend familygiftscoshop to shop Personalized Canvas.

Im so happy with the quality Shipping information is clear. I recently bought this canvas it’s beautiful. Customer services is very good and gave excellent service. Order came faster then the eta & I was impressed by the customer service

The Family loves our product and excellent service, very fast delivery, I was worried I waited too late before Valentines but it made it here with days to spare. We love it!

Very easy to work with and shop online to find the one that was right for me! Deli was faster than anticipated as well! Can't wait to order my next custom canvas!

I ordered a picture with 5 names on December 5 with the expectation of a 17-19 day delivery per their website. I never received an order confirmation and after sending an email I received a response within 2 days that the order is delayed due to some re-processing issue, but promised a before Christmas delivery. They still did not supply any order number so I waited a few days and replied again asking for an order and status. This time they appologized again, gave me a 10% refund and a high quality digital copy of my photo. Still, no expected ship date or order number. Finally I received a note on Dec-23 telling me my order had shipped, still no shipping details/tracking number but they said it would not be here for Christmas. So I sent another email asking for the tracking number, no response yet after 5 days. Their website, using the eventually provided order number that came with the notice of shipment, says it cannot give me information on shipping, so, I am still in the dark about when, if ever, I'll get my photo, and of course Christmas has passed!

I would NOT recommend this company unless you are in no hurry. I have yet to see the product so I cannot comment on the quality, but, if the customer experience is important to you, better to look elsewhere.

This was my second purchase, and I can't say enough good things about this company. The process from beginning to end was so professional. The products were beautiful. Thank you all!

Very easy smooth transaction. Even had a mistake when ordering and as soon as customer service was informed of the mistake, they fixed it immediately.