• Family Gifts Co.

Family Gifts Co.

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Overview

Family Gifts Co. has a rating of 3.6 stars from 2,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Family Gifts Co. most frequently mention customer service, great experience, and delivery time. Family Gifts Co. ranks 4th among Personalized Gifts sites.

  • Service
    697
  • Value
    1380
  • Shipping
    1387
  • Quality
    1780
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1

Instant Feedback

14,592 reviews

56
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How would you rate Family Gifts Co.?
Top Positive Review

“Very satisfied, beautiful artwork”

Ken P.
1/5/22

I ordered a customized art piece for my fiance for Christmas. When it arrived, it was well packed and in perfect condition. The art is beautiful and the custom order bits were beyond my expectations I am thrilled with this purchase and highly recommend this group for their outstanding work. I was kept informed throughout the process as to its creation, review, shipping, and delivery. Top notch process all the way.

Top Critical Review

“Poor service and very late in delivery.”

Tom M.
12/26/23

I ordered a canvas picture on Nov 26th. The website says 7-10 days for delivery. I started e-mailing the company mid-December because the expected delivery date kept moving. They kept guaranteeing I would have this by Christmas. It finally showed up today, December 26th! I'm disappointed they lied to me in e-mails and that it took over twice as long to ship. In reading through other reviews on here, it sounds like this is the norm for their company. Sad.

Reviews (2,114)

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Reviews that mention popular keywords

customer service (330) family gifts (146) delivery time (30)
Thumbnail of user staceyj174
Michigan
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

TOP NOTCH products~ Thank you! Our friends were SUPER happy with the surprise we sent them. Thank you

Reason I chose this business:

Great products

Reason I chose this product:

We loved it!

Quality
Thumbnail of user lashanaj
New York
1 review
0 helpful votes
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January 1st, 2021
Verified purchase

My family was so wowed by the canvas! It's a beautiful gift that every family should have!

Value
Shipping
Quality
Thumbnail of user annaa482
New York
2 reviews
0 helpful votes
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January 2nd, 2021
Verified purchase
• Updated review

Ordering online was simple and easy. They only thing that I wasn't satisfied was the delivery time.

Reason I chose this business:

I saw the advertisement and said that I would give this a try because the products presentations were very good online.

Reason I chose this product:

Grat presentation online

Service
Value
Shipping
Quality
Great
December 2nd, 2020
Verified site experience
• Previous review
Thumbnail of user donnap1066
Illinois
1 review
0 helpful votes
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June 5th, 2021
Verified purchase

Very easy to order also it is more beautiful in person will definitely order again

Reason I chose this business:

Saw the pictures they are different but wasn’t sure about the outcome they are stunning

Reason I chose this product:

Something to symbolize my grandchildren

Quality
Thumbnail of user rheas21
Rhea S. – Family Gifts Co. Rep

Hi Donna,

Thanks for taking the time to provide a detailed feedback!

We appreciate your honesty and are overwhelmed that you gave us 5-stars!

In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.

Thank you and have a great day!

Thumbnail of user dalinaf
Ohio
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

This was the best order I've ever made so easy and order shipped quickly also

Reason I chose this business:

I’ve see beautiful pictures and I wanted to get for my husband and mother

Reason I chose this product:

This was our children for their grandmother

Quality
Thumbnail of user judyanns
Florida
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

Perfect gift for my friends wedding. She loved it and was super happy with it.

Thumbnail of user mikeb2316
Utah
1 review
0 helpful votes
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December 6th, 2021
Verified purchase
• Updated review

Was great working with this company, very quick and just what I was looking for

Reason I chose this business:

I have been looking for something to cover an attic door and wanted something... memorable and your beach pic hit a note

Reason I chose this product:

It had matched what we had tried to get a picture of on a beach, only much more visible than our pic

Quality
Was great, just put all the add-ons at the end in one...
December 16th, 2021
Verified site experience
• Previous review

Was great, just put all the add-ons at the end in one window and skip the over and over dismissal process

Reason I chose this business:

I have been looking for something to cover an attic door and wanted something... memorable and your beach pic hit a note

Thumbnail of user ryann203
Tennessee
1 review
0 helpful votes
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January 2nd, 2021
Verified purchase

Easy process, great customer service. Awesome product, made a great Christmas gift. They loved it!

Reason I chose this business:

Facebook marketing

Service
Value
Shipping
Quality
Thumbnail of user katrinag87
Missouri
1 review
0 helpful votes
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January 1st, 2021
Verified purchase

Received it quickly even though there was a hiccup in the delivery. Family loved it!

Reason I chose this business:

Original. Haven't seen anything like it.

Reason I chose this product:

It was a great idea for a great price. Fit all the kids and grandkids on it.

Value
Shipping
Quality
Thumbnail of user sylvial145
North Carolina
1 review
0 helpful votes
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January 1st, 2021
Verified purchase

The product is awesome, I am totally satisfied. I will be ordering another one soon.

Reason I chose this product:

I just liked it ad soon as I saw it. It is a great idea for a family room.

Service
Value
Shipping
Quality
Thumbnail of user erinf154
Pennsylvania
1 review
0 helpful votes
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January 31st, 2021
Verified purchase

It's a great gift just doesn't really look how I was expecting it to look

Reason I chose this business:

A family member referred me to your site

Reason I chose this product:

For a Christmas gift

* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
Thumbnail of user stacys339
Virginia
2 reviews
0 helpful votes
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January 1st, 2021
Verified purchase
• Updated review

Easy ordering. Just the add-ons should be added at the check out not after everything.

Reason I chose this product:

It totally fit my needs

Service
Value
Shipping
Quality
Easy ordering
November 25th, 2020
Verified site experience
• Previous review

Easy ordering. Just the add-ons should be added at the check out not after everything.

Reason I chose this business:

The price and turn around tine

Thumbnail of user connellm
Georgia
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

It's all good! Haven't seen it, but my sister says it looked fine. Thank you

Thumbnail of user alisonh259
Missouri
2 reviews
0 helpful votes
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December 27th, 2021
Verified purchase

Good experience overall. I done priority mail but I was in a hurry for Christmas.

Quality
Thumbnail of user erikaa125
California
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Disappointed because I received item and it was damaged... waiting to receive un damaged product

Reason I chose this business:

Because product looks really nice

Reason I chose this product:

Because we have horses and we both go riding

Service
Value
Shipping
Quality
Thumbnail of user karenn804
Florida
1 review
0 helpful votes
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July 6th, 2021
Verified purchase
• Updated review

Very east to order. Received emails letting me know what step my order was in.

Reason I chose this business:

Anniversary present

Quality
Very easy to order
June 21st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Anniversary present

Thumbnail of user michelleb2403
Missouri
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

I ordered 3 of these and I love them all. Hopefully my family will also

Thumbnail of user enricoz1
Arizona
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Very nice people at customer service but very frustrating the gift didn't come for Xmas.

Reason I chose this product:

Great family piece

Service
Value
Shipping
Quality
Thumbnail of user deborahb1125
California
2 reviews
0 helpful votes
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January 1st, 2021
Verified purchase

Got lost in the mail delivery, made order again received in time for Christmas gifts

Service
Value
Shipping
Quality
Thumbnail of user kimo183
California
1 review
0 helpful votes
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January 1st, 2021
Verified purchase

I bought three canvases for my children, they absolutely loved them and so did I.

Reason I chose this business:

I liked the choices.

Reason I chose this product:

I wanted something unique and special for my kids this year, this fit the bill and they were very happy.

Service
Value
Shipping
Quality
Thumbnail of user trician41
California
1 review
2 helpful votes
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September 18th, 2021
Verified purchase

Super fast delivery, great quality I love it and will recommend it definitely to others

Reason I chose this business:

Saw it on Facebook and gave it a try

Reason I chose this product:

Took a chance

Quality
Thumbnail of user seanw360
Massachusetts
1 review
0 helpful votes
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January 31st, 2021
Verified purchase

Horrible was supposed to receive it before Christmas never did never heard anything from them

Reason I chose this business:

Horrible was supposed to receive it before Christmas never did never heard anything from them.

Reason I chose this product:

One of a kind

Value
Shipping
Quality
Thumbnail of user glenng181
Illinois
1 review
0 helpful votes
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January 1st, 2021
Verified purchase
• Updated review

Very easy to work with and great price, Makes easy gift giving for my family.

Reason I chose this business:

High quality work for a great price.

Reason I chose this product:

I liked it.

Service
Value
Shipping
Quality
Very easy to work with and great price, Makes easy...
November 30th, 2020
Verified site experience
• Previous review

Very easy to work with and great price, Makes easy gift giving for my family.

Reason I chose this business:

High quality work for a great price.

Thumbnail of user johannad64
Minnesota
1 review
0 helpful votes
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October 23rd, 2021
Verified purchase

It was a great experience. Shipping was fast and the picture canvas turned out beautifully.

Reason I chose this business:

It was the best for what I wanted and will be coming back again

Reason I chose this product:

It fit perfect for the people who will be getting it.

Quality
Thumbnail of user darlener157
North Carolina
1 review
0 helpful votes
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February 22nd, 2021
Verified purchase

I am very pleased with my canvas. My order shipped within 2 weeks of ordering.

Reason I chose this business:

I saw an ad on facebook.

Reason I chose this product:

For a gift.

Value
Shipping
Quality

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From the business

Family Gifts Co. sells unique, personalized family gifts, such as canvases. We currently have over 7000 5 star reviews, and quick delivery from the USA.

Company Representative

Thumbnail of user jonathanf229
Jonathan F.

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