Family Gifts Co.

I was told my order would be here before Christmas and as of now it is not looking like it. I emailed them to find out where it was magically it is set to ship 2 minutes later. Then I get a tracking number that does work and they keep emailing me generic emails. BS I was going to order another but they lost my business.

I ordered a month in advance, the product did not make it on time. The tracking was useless. The communication about my order status was only replies to my asking about whats going on, instead of real answers we were directed to facebook for updates.

Great piece, had issue with shipping, however once inquired about the customer care team and CEO explained what happened and gift still came before Christmas. Was truly a great experience with a little hiccup.

Ordering was easy and product is as described. A little disappointed it took 30+ days for delivery and 5 days after Christmas. I did receive an email from the company stating they were aware it was late and provided an explanation. I understand things happen and fortunately it all worked out.

I think our shopping experience was unique in the fact that we ordered in the middle of a pandemic when delivery services may take a bit more time then usual AND there was a problem with our order. What I valued most about my experience is that even with both difficulties the company communicated with us. It was via email and yes I was a bit worried but it all worked out. We were very happy with the final product!

One of the most incredible gifts I have ever received! Very touching and blew me away from the moment I opened the box!
Thank you for your quality and attention to each and every detail! I am a difficult person to buy for so well done!
Garrett Schamberger

There is absolutely no customer service and you only receives an answering machine. If you email them you only receive a form type email back with no information. Received an email asking me to review the product that I received and I have never received it. I was finally sent an email from them with false tracking number. The item was never received by FedEx and never delivered. They take your money right away and never ship the product. Do not buy from them! Horrible experience. Check out their reviews on Facebook and you will see what I mean. Hundreds of other unhappy customers!

So I placed my order on Thanksgiving and at
First was extremely happy as someone actually called me back same day as my discount code wasn't taken. Since then, it's been a nightmare. It's been over 3 weeks and still no tracking info. No communication whatsoever regarding status or if my family will even receive in time for Christmas! I don't care how busy you are. This is HORRIBLE customer service! Never again!

Placed an order and heard nothing from them even though taking the money was prompt. Asked for a status after 2 weeks. Instead of receiving a personal response I got "here's your tracking info" And that tracking info has said "on it's way to a usps facility" since Nov 25th. I'm over it. I would never recommend this company. Not only am I getting poor service but also nothing but automated responses when I ask questions.

I ordered extra large blanket on may 3rd from all family gift i regret it by far worse no customer service at all no phone number to reach anyone tracking number don't work only tell me it's in transit extremely shady I want my 83.94 back may have go thru my bank do dispute I think it's out of Germany not sure whole bunch of B. S. never again! This makes 37 days where is my item

Placed an order 3 weeks ago, used a personal picture to add planks to. Have been calling every 2 days for updates. I'm receiving canned answers and am truly wondering if they are capable of processing the print. This was supposed to be a housewarming gift, but as it looks currently, might be Christmas before they receive it... IF AT ALL!

No responses to emails or phone calls
Just generic mass emails with excuses.

I'm Filing complaint with BBB and disputing charges with the credit card company.
If in fact the delivery service had lost their orders than wouldn't the deliver service would be responding to us and by now Family Gifts Co should have reproduced and shipped...

Don't order from this company.

** UPDATE** We received this on Sunday Jan. 10, and we love it. Took nearly 2 mos. Not in time for Xmas but what we have now we will keep for years. Thanks so much for the follow up!

This place is a scam. Do NOT GIVE them your money like I did. They also have made several other websites that look exactly the same but with a different company name. I ordered a gift honoring my deceased son. These people are the lowest of the low.

Simple print, took a bit long to get the item. Absolutely annoyed by the add blasting on multiple levels after i made the purchase.
No way to keep it a surprise to anyone.
I will certainly not buy from you again

I received two codes and neither could be used while purchasing, said 10% and made me give you all a phone number then you didn't let a code be an option at checkout. Scam to get my phone number for sure.

After ordering in late November, i received an E-mail with tracking that the item was shipped. For 2 weeks the tracking stated that the item has not reached the carrier. I tried to contact Family Gifts, and was only able to communicate through E-mail. I explained the problem and the response was that it had been shipped and i was given another tracking #, which still had the same status. Finally i dug further into their website and there was a small article stating that their shipping provider lost all of their packages. We did end up getting our item after Christmas with no apology or any partial refund. It was a very nice picture, but in the end, i was not happy with the communication.

I have nothing but good things to say about this company. I ordered a canvas and it came exactly as I ordered it and was even more beautiful than I was expecting. Phenomenal experience. Will buy again. By the way, I chose to put names of places I have visited rather than family names and I absolutely love it!

As soon as the ad popped into my Facebook news feed, I knew immediately that I would be placing an order. The products offered are beautiful one of a kind artistic work. I am beyond pleased with the results. Just prior to ordering, my husband and I were actively talking about exchanging Christmas gifts. That's when I spotted your web link in our Facebook news feed. After clicking on the link, I knew that I would be placing an order. We purchased a breathtaking mountain scene with all our family members names listed on it. After we received it, we were stunned. The quality is spectacular, the service was easy, uncomplicated, and emails were always sent giving us a status update. I am so pleased with the entire product and service that I ended up ordering my 29 year old daughter one for her housewarming/Christmas gift as well. I highly recommend ordering. I'm simply stunned by its beauty in our living room! -Victoria

I had ordered two canvases for xmas presents. One came on time but the second was not received. After some delay to responding to my request for status this company went above an beyond to correct the situation. They expidited my order and although I did not have for xmas it arrived within 2 weeks of notifying them of the problem. They also gave me a partial refund.

Ordered for a christmas present in Nov. NOW less than a week left before christmas and I contacted them 4 time about where and when it would be here, it was the main present to be given and it is looking like this comapany don't care as my responds were vague and beaten around the bush, I am not sure if the positive reviews of this company is not made up at this point. Quick to take your money but after that they don't care, as for quality of product who knows as the product isn't here, and can't get an answer

I ordered two granddaughter Keychains and there was only one in the package. My repeated emails have been completely ignored. The product is low quality and over priced but cute messages. The lack of customer service is alarming.

I'm happy with the art (a gift for our mother and she loved it) but delivery time was much longer than expected. I was finally getting concerned (because I couldn't even track the shipment) and then Family Gifts did finally send an email informing of a logistics issue that caused a major disruption in their production and delivery. I understand they had little or no control over the issue and I appreciated the information but I wish they'd have informed me sooner. Once they sent that info - the order shipped a few days later and I received it within a few days.

This canvas is perfect for my son's outdoor/adventure themed bedroom. It's a good size for a bit open wall we've been looking to add something to. And the personalized trail signs are the icing on the cake.