Family Gifts Co.

Disappointed: I received the item today and was damaged through shipping. I tried calling but directed you to email them. The voicemail also stated to not expect a response for at least 8 hours which is ridiculous. The product was placed in the box with very little shipping material or corner blocks to prevent any damage. I was also disappointed to see they did not include any hardware for hanging the item. Even AC Moore $5 frames includes hardware. I am hoping they are able to replace the product and ship in such a way to avoid damaging again. I will provide update this review once I hear back from them and get a feel for their customer service.

After a week and a half, the company finally responded (was actually on Dec 25th). They asked to see pictures of the damaged product before agreeing to replace the product. To be able to still give this as a Christmas present, I went ahead and disassembled to remainder of the framing and reframed the print, securing with framing brackets (which should have been done originally).

Because it is custom, the print can be a nice gift. However, the framing itself is poorly put together - some wood staples is all that holds the corners together. And the packaging for shipping of the frame is even worse.

Good luck with your purchase. I tried to give you a comprehensive review of the product and their lack of customer service if you should not be happy with the product.

I loved loved loved the product I received it was very nicely done and even though I was very dissapointed I couldn't give the gift to my parents on Christmas Day ( it came the day after) I would give Family gift and Co. Another try because they did send my shipping money back and gave me a free digital copy which I appreciated cause was able to show parents what they were getting

Shopping was easy. Was a little disappointed in the shipping timeline. I understand it was Christmas time and there are expected delays. I'm glad that I did receive the product in Christmas Eve.

Ordered this beautiful scenery with alll our names. It was shipped within the time it was suppose. Arrived with no defects. Was very pleased how it came out. Love it. Thank you

I did receive my canvas in perfect condition and before Christmas! I loved the quality! Unfortunately, I misspelled one of names of the grandkids and decided not to gift it to the intended grandma.

Item was lovely and I will buy from you again. Unfortunately the item was transferred to the Post Office for delivery and took 17 days to be delivered. I received the item on Christmas Eve. Yikes!

Website is hard to navigate and there was no place to put the 10% off offer I was emailed.
UPDATE:
They refunded the 10% I was not able to apply when ordering.
A++++ customer service.

My experience with Family Gifts Co was awesome. My gift was beautifully done, the price was totally reasonable and it was recieved in a fair amount of time. My family absolutely loved it.

Easy to edit names. Shipping wasn't the best but once I contacted someone by email they replied right away and stayed in contact till my package was delivered.

Quality of 3' print is ok. Canvas is not tight. Very floppy. Got the wrong families gift after waiting over a month and then it took forever to get the re-made print. You would think that if a company sent you the wrong Family 's giftYou would think that if a company sent you the wrong families gift, they would either want you to send it back. No, they did not want it back. I even offered to send it to the correct family so that they could get their gift in time for Christmas. Unfortunately, I had nothing to give on Christmas other than a copy of an email. After spending $100 on this gift, it is quite disappointing. I ordered in more than enough time to get the gift. It's amazing that I ordered from other companies just two days prior to Christmas and they were able to fulfill the order and have it mailed out in time for Christmas. I had to order another gift At the last minute so that I didn't disappoint that person and show up empty-handed. I wish I trusted my gut and did not order from a company that I had not used previously. I have used other personalization companies and have gotten my items quite quickly. Even with Covid, I received items from across the country within one or two days. I even was able to mail things on my own and get them there within a day. It's hard to believe that you receive an email that your item is on the way only to wait several weeks and to see that is still "in transit".

I love the product but I made a mistake and ordered the same thing twice and I tried to cancel (with in good time) but it didn't go through and now I have 2 of each picture.

This is our second time ordering a canvas print for our family. They are gorgeous. I am so happy with them!

Through the shipping issues, production issues and overall frustration, I am VERY happy with the canvas I received. Thank you through all of this! May y'all have a Happy New Year!

We received our sign and love it. Great quality. It was a few days tardy on shipping over the holidays but that's to be expected. Worth the purchase.

I ordered my picture in Nov for a Christmas present for my wife. I received an email a few days later saying my order had shipped and est day of delivery was dec 10. Between the time I received that email and the 10th I received 2 more emails saying 1 my order is being processed, and then another saying that it shipped. When Dec 10 came and I didn't receive my order I called and all I was able to get is a voicemail saying to write an email! I wrote numerous emails with 1 no response or a response that took days to answer! It was so frustrating not to be able to talk with a live person about my order. I finally received my order on Dec 29. When I order facade and I opened the package, the frame that I had ordered for it was damaged beyond repair the picture was only half way attached to it too. The picture itself was fine and very nice. I tried to call again about my order and guess what? Straight to voicemail! Again I wrote a email saying I wanted a full refund for the broken frame since I am going to go out and purchase my own and am still waiting to hear from them! The picture is exactly what what I ordered, the process and delivery time, and customer service was absolutely horrible and I will won't be ordering from them again!

This is a Christmas present for my daughter, I am so excited to see it! UPDATE... She LOVED it! It was the PERFECT Christmas gift! Thank you very much!

Not sure why it never gave the option to use my 10% off coupon, I ordered off of the email you sent me with the 10% off but I did not see where I could add it to my order.

When I receive the first canvas with a misspelled name I quickly contacted you and you were able to get the second canvas made and to me by Christmas!

It didn't even come with a string, for the money I wouldn't purchase them again. Although everything was correct, shipping time wasn't too bad either!

Ordered during a very busy time so my delivery took a little longer than I would have liked but was worth all in the end!

How do i see an image of what it'll look like? I thought your site allowed that. This is just blind ordering. Doesn't feel safe.

I sent a concerned email and they replied quickly with images so I knew my concerns were addressed properly.

Shipping was bad, but the product did arrive eventually. We are thrilled with it now that it is here. Looks great and designed very well!

I realized that the USPS was the issue. I would recommend the option to use Fed-ex or UPS in the future please.

This was a WOW gift for my husband. We just finished construction on our new media room, so the marquee canvas is a perfect fit!