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Family Gifts Co. has a rating of 3.6 stars from 2,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Family Gifts Co. most frequently mention customer service, great experience, and delivery time. Family Gifts Co. ranks 5th among Personalized Gifts sites.
14,592 reviews
I ordered a customized art piece for my fiance for Christmas. When it arrived, it was well packed and in perfect condition. The art is beautiful and the custom order bits were beyond my expectations I am thrilled with this purchase and highly recommend this group for their outstanding work. I was kept informed throughout the process as to its creation, review, shipping, and delivery. Top notch process all the way.
I ordered a canvas picture on Nov 26th. The website says 7-10 days for delivery. I started e-mailing the company mid-December because the expected delivery date kept moving. They kept guaranteeing I would have this by Christmas. It finally showed up today, December 26th! I'm disappointed they lied to me in e-mails and that it took over twice as long to ship. In reading through other reviews on here, it sounds like this is the norm for their company. Sad.
Ordering was simple and product is amazing. My wife is in love with it. Shipping was a concern but did arrive before Xmas. All in all you get an A+
Friend recommended and loved the product
Heard it was well made
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Friend recommended and loved the product
Other than it taking forever to get, which turned out to not be the fault of theirs, it was a cool picture. My parents loved it..
This turned out awesome! Instead of using family names, I used my favorite places in Michigan. Turn around time was fast and loved the free shipping.
Ordered on 12/3, plenty of time to receive before Christmas. 12/26 still not here. Tracking impossible, sad.
Products used:
Framed picture
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Product arrived in good condition and decent quality. However, it arrived a week late. I might suggest a different delivery approach
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Ricky,
Thanks for your review!
I see that you gave us 3-stars and we appreciate your honesty. Please let us know how we can earn a 5-star rating from you so that we can improve our services.
If you have any questions, please let me know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and kind regards!
Stressful not knowing if I would receive my order by Christmas. I finally did receive it in the nick of time
Saw ad on Facebook
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My wife loves the canvas and will be purchasing more in the near future. Thank you for such a beautiful canvas
Saw y’all’s add on a website
I chose this product because of it’s beauty and symbolism
Great product, exactly as advertised and on time delivery also great follow up from placing order till I received my order.
Easy to get everything you need or want done and easy checkout. Can't wait to put this in our new house.
Always wanted one
Wanted something. Eat for our house when it's built.
Hi Jessica,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Easy to get everything you need or want done and easy checkout
Always wanted one
I really love this canvas. Everyone that sees it ask me where I got it from. Memories to last a lifetime.
It different from other portaits
I love the image in the background. Plus I'm a country girl, it reminds me of fishing on the dock.
Took a month to receive. Product is nice and wish the communication was more accurate and straight forward from the beginning.
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had to contact customer service several times to get the order right but overall the product is exactly as advertised.
Right product at the right time.
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was the perfect piece that will fit in our new home that were purchased looking forward to hanging it up
Popped up as an ad in the Internet
We just purchased a new home and I was looking for some nice pictures or paintings to put in it and found this and it’ll be perfect as our first piece
Hi Doug,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
I ordered it with out telling my wife and when it came in she was amazed she really loves nice work & quality i highly recommended it thank you
Everyone who sees this hanging on the wall comments how "cool" it is. I was very pleased when it arrived and if you're on the fence, go for it.
This was a gift for my husband, we lost our girl in October, he opened it on Christmas Eve... it was a tearful but a wonderful memorial to have!
Found it on Facebook!
Great memories to keep!
Quick and easy to order!
The products corners looked to be scuffed up from shipping, white marks instead of the black color it should be.
Say it on facebook and searched the company which came back with good reviews
Wife is a photographer and she thought it was a cool idea, very excited when it came.
As I said, the first one came damaged. I called and in less than a week, the replacement was at my door in perfect condition.
Wife enjoys stuff like this
I have ordered several items custom items from you.
I as well those I've gifted to have been very pleased
Beautiful work and highly satisfied
Beautiful work and high quality
Craftsmanship
I have ordered several items custom items from you.
I as well those I've gifted to have been very pleased
Beautiful work and highly satisfied
I have NEVER been so satisfied with any other custom made gift Co
AMAZING, hands down! This is my 3rd purchase so far. Highly recommended to everyone. Trust me, you will LOVE it as much as I do!
I've had amazing experience with your company. This is actually my third order so far overall. LOVE IT!
So far so good. Can't wait to receive this item. I'm super excited!
I've always in love with canvas photo, but when I saw this I was so amaze at how this would look in my house. I'm super excited to see the final result. Can't wait!
Ordering was easy and my purchase was exactly as I imagined it would be. I purchased it for my wife for her birthday. The only issue I had with ordering is I felt very uneasy with the delivery process. I received an email telling me my purchased had been shipped out on 12/01/2020. I watched the FedEx tracking for several days and sent a message to the company on 12/9/2020. I received an automated response which sent me the same FedEx information I was already following. This message continued to state that the package label had been printed but no packages received by FedEx after 9 days. The automated message directed me to the FAQ of the company website where I must admit I was becoming suspicious of. The FAQ section stated I should wait 10 days for FedEx to update information regarding delivery progress. While I did eventually get my purchase I was very turned off by doing business with them in the future due to the fact that I could not find a telephone number to call a customer service person to get my questions answered. I have to admit I started to feel like this was a scam website after two automated responses consisting of the same message and no phone number to contact someone. I really didn't appreciate the automated responses to my questions. This may work for others, but I like to be able to pick up the phone and speak to someone who can give me real answers to my questions. I am certain there will be purchases like this placed in the future but I will be looking for a company who actually takes a more personal role in my customer service needs. Now I have this automated feedback survey in my email and I have to admit I am not certain why I am filling it out as I have to believe there is not really anyone at the company reading it.
They seemed to have the best options available in the web search I did.
My wife loves this sort of thing.
* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Cool options
Very easy from beginning till end and excellent quality. My wife loved her Anniversary gift and so did my kids
Looked unique
Hi Larry,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Gain trust and grow your business with customer reviews.
Family Gifts Co. sells unique, personalized family gifts, such as canvases. We currently have over 7000 5 star reviews, and quick delivery from the USA.
Hi Lisamarie,
Thank you for patronizing us!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!