• Family Gifts Co.

Family Gifts Co.

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Overview

Family Gifts Co. has a rating of 3.6 stars from 2,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Family Gifts Co. most frequently mention customer service, great experience, and delivery time. Family Gifts Co. ranks 4th among Personalized Gifts sites.

  • Service
    697
  • Value
    1380
  • Shipping
    1387
  • Quality
    1780
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1

Instant Feedback

14,592 reviews

56
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How would you rate Family Gifts Co.?
Top Positive Review

“Very satisfied, beautiful artwork”

Ken P.
1/5/22

I ordered a customized art piece for my fiance for Christmas. When it arrived, it was well packed and in perfect condition. The art is beautiful and the custom order bits were beyond my expectations I am thrilled with this purchase and highly recommend this group for their outstanding work. I was kept informed throughout the process as to its creation, review, shipping, and delivery. Top notch process all the way.

Top Critical Review

“Poor service and very late in delivery.”

Tom M.
12/26/23

I ordered a canvas picture on Nov 26th. The website says 7-10 days for delivery. I started e-mailing the company mid-December because the expected delivery date kept moving. They kept guaranteeing I would have this by Christmas. It finally showed up today, December 26th! I'm disappointed they lied to me in e-mails and that it took over twice as long to ship. In reading through other reviews on here, it sounds like this is the norm for their company. Sad.

Reviews (2,114)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (330) family gifts (146) delivery time (30)
Thumbnail of user charlesf660
Pennsylvania
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

Easy affordable and great quality, thank you! Gift was for our daughter and son-in-law first baby; and they love it!

Thumbnail of user stevem2020
Minnesota
1 review
0 helpful votes
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June 17th, 2021
Verified purchase

It was better than I expected. I'm very happy with the purchase and will do business with the seller again.

Reason I chose this business:

My wife found them.

Reason I chose this product:

My wife wanted the product.

Quality
Thumbnail of user beverlyb376
Maine
1 review
0 helpful votes
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June 16th, 2021
Verified purchase
• Updated review

Great idea putting the state on the mug. She is going to love receiving this surprise gift in the mail.

Reason I chose this business:

You have unique products and I enjoy browsing on your site.

Reason I chose this product:

To send to my friend of 53 yrs.

Quality
Thumbnail of user rheas21
Rhea S. – Family Gifts Co. Rep

Hi Beverly,

Thank you for letting us know your thoughts! We appreciate it.

In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.

Thank you and have a great day!

Your products are great
September 30th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Looks like a good product.

Thumbnail of user amandad660
Tennessee
2 reviews
0 helpful votes
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January 1st, 2021
Verified purchase

I got this gift for my husband mother and father. They loved it! Very happy to with this beautiful gift!

Thumbnail of user wendyw531
Oregon
1 review
0 helpful votes
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January 31st, 2021
Verified purchase
• Updated review

Easy to navigate website. TONS of options. And you can preview your canvas with your names added before you purchase!

Reason I chose this business:

Instagram advertisement and holiday special

* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
Easy to navigate website
December 1st, 2020
Verified site experience
• Previous review

Easy to navigate website. TONS of options. And you can preview your canvas with your names added before you purchase!

Reason I chose this business:

Instagram advertisement and holiday special

Thumbnail of user yahiram
Illinois
1 review
0 helpful votes
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January 1st, 2021
Verified purchase

The service was great. I was always receiving email/updates on my order. And it came sooner then the date told

Reason I chose this business:

I saw the add with all different canvas and read the reviews from people from how satisfying they were.

Reason I chose this product:

So that all the girls can see how special they are

Value
Shipping
Quality
Thumbnail of user erice454
Georgia
1 review
0 helpful votes
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January 31st, 2021
Verified purchase
• Updated review

The transportation issues over the Christmas holiday were a bummer, but the product is beautiful and my wife loved it.

Reason I chose this business:

Reviews on google.

Reason I chose this product:

The look, and ease of ordering.

Service
Value
Shipping
Quality
Website is very well done
November 29th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Facebook ad, and Google reviews

Thumbnail of user jessicas1917
Illinois
1 review
0 helpful votes
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May 1st, 2021
Verified purchase

I got my package like a week later so it got there faster than I thought and it's absolutely beautiful!

Quality
Thumbnail of user vona4
Florida
1 review
0 helpful votes
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January 2nd, 2021
Verified purchase

It was exactly what I ordered, good quality with a great price. Delivery was on time. Over all great experience.

Reason I chose this business:

I saw the ad on Facebook and Instagram.

Reason I chose this product:

I thought it was a quality personal gift, I love it.

Value
Shipping
Quality
Thumbnail of user rosec413
Massachusetts
1 review
0 helpful votes
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January 31st, 2021
Verified purchase

My daughter who received this as a Christmas gift stated it is beautiful and made very well and loves it

Reason I chose this business:

It appeared on Facebook therefore I decided to give them a try.

Reason I chose this product:

I always try to look for something different that the person would not buy for themselves and I like the variety and choices that you could choose from.

* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user rickl304
Minnesota
1 review
0 helpful votes
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February 7th, 2021
Verified purchase

Purchased a medium size print 36X24 the 25th of Nov. Send a couple of emails and no response & still have not received

Tip for consumers:
Possible scam

Products used:
$100.00 purchase - Company states that i received a partial refund which I did of $ 10.70

Service
Shipping
Thumbnail of user barbarag978
Texas
1 review
0 helpful votes
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January 1st, 2021
Verified purchase

I truly enjoyed these products. The only thing I wish were there was more beach scenes to pick from but the one I got was very pretty. Thanks

Value
Shipping
Quality
Thumbnail of user mra354
South Carolina
1 review
0 helpful votes
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April 12th, 2021
Verified purchase
• Updated review

The auto fill in the address was not accepted when I was completing my order and had to back up and refill anyway. Frustrating

Reason I chose this business:

Wedding gift

Reason I chose this product:

The picture represents the beginning of a new road traveled and that names were of the people on a new journey.

Value
Shipping
Quality
The auto fill in the address was not accepted when...
March 29th, 2021
Verified site experience
• Previous review

The auto fill in the address was not accepted when I was completing my order and had to back up and refill anyway. Frustrating

Reason I chose this business:

Wedding gift

Thumbnail of user jasonj514
North Carolina
2 reviews
0 helpful votes
  • Send Message
January 1st, 2021
Verified purchase
• Updated review

User-friendly website. High quality product as a Christmas gift for my wife that will become a center piece for a family (photo) canvas collage.

Reason I chose this product:

As stated above.

Value
Shipping
Quality
Thanks!
November 23rd, 2020
Verified site experience
• Previous review
Thumbnail of user beckym312
Louisiana
1 review
0 helpful votes
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May 13th, 2021
Verified purchase

Shopping was easy, varied options, cost was reasonable. Final product was beautifully done & arrived in time for the occasion we ordered it for.

Reason I chose this business:

Because we wanted something special, unique for my Mother-n-Law & saw the advertisement & thought it would be perfect.

Reason I chose this product:

We fell in love with "scene" of this particular canvas option.

Quality
Thumbnail of user rheas21
Rhea S. – Family Gifts Co. Rep

Hi Becky,

Thank you for letting us know your thoughts! We appreciate it.

In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.

Thank you and have a great day!

Thumbnail of user jodyb228
Wisconsin
1 review
0 helpful votes
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November 13th, 2021
Verified purchase

The items available for purchase on FamilyGifts are wonderful for any occasion. Beautiful well made products!

Reason I chose this business:

Christmas gifts

Quality
Thumbnail of user buffief1
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 5th, 2021
Verified purchase

To be honest, I have not seen this in person however, I sent it to two people as gifts. They both told me they absolutely love it!

Thumbnail of user debbied456
Alabama
1 review
0 helpful votes
  • Send Message
January 1st, 2021
Verified purchase
• Updated review

Your photos are amazing. Everyone who sees them wants to know where I got them. I hope I bring you lots of orders. Thank you so much

Reason I chose this business:

Beautiful products and big variety

Reason I chose this product:

Beautiful photo prints.

Service
Value
Shipping
Quality
Easy ordering
November 30th, 2020
Verified site experience
• Previous review
Thumbnail of user marym3067
Idaho
1 review
0 helpful votes
  • Send Message
January 1st, 2021
Verified purchase
• Updated review

I gave my daughter and son in law the photo I ordered and they were thrilled with it! They said it was their best gift this year!

Reason I chose this business:

I loved how they looked!

Reason I chose this product:

I wanted something that was more personal and unique!

Value
Shipping
Quality
Ordering was pretty fast and simple
December 22nd, 2020
Verified site experience
• Previous review
Reason I chose this business:

It looked like a great Christmas gift

Thumbnail of user catec17
Minnesota
1 review
0 helpful votes
  • Send Message
May 5th, 2021
Verified purchase
• Updated review

It would have been nice to have more selections on EST. Date ones, I would of liked to have one in color, but they look beautiful.
Thanks

Reason I chose this business:

Cuz I've been looking for something that had EST. Date on it & I've seen so many commercials on your canvas'

Reason I chose this product:

Beauty scenery & EST. Date

Value
Shipping
Quality
It would have been nice to have more selections on...
December 29th, 2020
Verified site experience
• Previous review

It would have been nice to have more selections on EST. Date ones, I would of liked to have one in color, but they look beautiful. I hope I won't be disappointed.
Thanks

Reason I chose this business:

Cuz I've been looking for something that had EST. Date on it & I've seen so many commercials on your canvas'

* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user taras303
Washington
1 review
0 helpful votes
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January 8th, 2021
Verified purchase

I LOVE this gift. It's beautifully made and the price was perfect. It was a Christmas gift and turned out perfect. I'm very happy with my purchase.

* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rheas21
Rhea S. – Family Gifts Co. Rep

Thanks for your wonderful feedback. This gives us inspiration and drives us to deliver better service and quality products to all our loyal customers. If you need any assistance you can call us at 800-452-3420 or send us an email at care@familygiftsco.com

Thumbnail of user sharonb1048
Michigan
1 review
12 helpful votes
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August 10th, 2020
Verified purchase

Very friendly and helpful. They answered all of my concerns immediately and are processing my replacement as a priority.

Thumbnail of user melissah1520
Texas
1 review
1 helpful vote
  • Send Message
December 13th, 2021
Verified purchase

Great service and a wonderful job! We love the picture that we received. Everything was done well and correct

Very satisfied

Service
Quality
Thumbnail of user mariar2066
Washington
1 review
0 helpful votes
  • Send Message
January 20th, 2022
Verified purchase

Delighted with your products, no stress is experienced thanks to the communication that you have with us your customers

Reason I chose this business:

I chose Family gifts exactly because Family for me is the most precious thing I have.

Reason I chose this product:

Because your products represent the love I have for my family

Quality
Thumbnail of user bradleya79
Florida
1 review
0 helpful votes
  • Send Message
February 1st, 2022
Verified purchase

Easy to order and great looking product. If you don't have one, get one. You will not be disappointed.

Quality

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From the business

Family Gifts Co. sells unique, personalized family gifts, such as canvases. We currently have over 7000 5 star reviews, and quick delivery from the USA.

Company Representative

Thumbnail of user jonathanf229
Jonathan F.

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