Famous Footwear

Placed an online order last week, nothing on the website told me orders may be a week or so for shipment and the email the next day told me they shipped with a tracking # but for 10 days it said label created so I called and my order was just sitting there and told me it would be another week for delivery and gave me an excuse that they only get pick ups once a week or every other week... that is straight bs, every carrier normally stops in to businesses at least once a day or every other day to see if you have stuff going out... if there are delays the email for my order should of said so not telling its on the way with an eta of the next day.

I ordered a pair of Nike sneakers online. They were sold out in stores. The order was placed on June 20,2020. They took a weeks or so to arrive. They were not as described. The color was off & they were too big. I shipped them back via my USPS with tracking & a receipt. They have gone around & around to several post offices & several cities. I have tried multiple times to call customer service. On hold for over an hour then disconnected. I sent an email. Was told it will take 16-21 days for them to even respond! It will be over four months before I see my refund! If any. This company is not very professional. I will not shop with them in the future.
Yes. We are all dealing with the "new normal" covid has brought. In this age of technology... no customer service rep can respond to emails from home?

Used to shop here but they now close even earlier since the Xmas season started (now that's logical). The one in Leominster is open til 6pm. Unless you are a kindergarten teacher or retired - most of us are not even out of work yet! Ridiculous. What are we 5 yrs old? Probably a Covid thing - no staff as no one seems to need to work anymore. Sadly I do … I like to eat now and then.

Men's offerings not 20% of floor space, shelves empty, no medium sizes available, staff non-helpful if you can find them. Not a viable company long term, at least not as a retail store. Complete opposite of say Sketchers locations.

We normally love Famous Footwear, but I was in two weeks ago to purchase ONE pair of $70 shoes for my son. The employees were trying out a new handheld device to process payments. Swiped my card, transaction never finished on the handheld (or so they thought), so they switched me over to the regular register. Now it's two weeks later (and I've called their customer service twice), and I still have two separate charges on my bank account for the exact same amount on the same day. And now I'm told they can't find the second charge in their system. So now I'm off to call my bank to submit a dispute. AGGGHHH. So frustrated.

I have tried purchasing three pairs of shoes online at Famousfootwear.com and they take all of your promos, certificates and gift cards without sending you a product. Customer service is so hard to get a hold of on phone and told me the products were unavailable after I purchased three times! No response when you email customer service. I just wanted to use a gift card they gave me for an earlier problem I had with company not sending my shoes. I just want to get shoes for my son. Now all of my coupons, promos, certificates and gift cards are gone and NO shoes. My order status says delivered but not one pair ever came to my house. Reported to BBB already. I don't want other people to get ripped off either.

I had an absolutely horrific experience shopping at famous footwear due to an employee that works at the st. Louis premium outlets in Chesterfield.
The incident happened Saturday when I was shopping with my neice and I overheard an employee named Jennifer, who later said she was the manager of the store, use the N word and also absolutely reeked of marijuana.
I don't know what sort of employees they hire there but I need to find where I can report this incident because I imagine this is not the kind of behavior that's tolerable at this place of business.

My daughter and her friends went inside to look around while they waited for me to pick them up. They were being polite and not loud. After a bit they decided to sit down. The worker that had been eyeing them the whole time immediately came over to them and asked if they were looking for anything in specific. They told him they were just looking around. He told them that they had to leave because they were not buying anything. He proceeded to kick them out and left them in the very cold weather. This was ridiculous.

I placed an order for 3 pairs of Nike shoes I received an email saying it was canceled due to limited stock so I go back online and they have the same shoes in my size online. I called customer service and they say I don't know why your order was canceled because it's showing we have those in stock you can order again. Now why would I want to do that you charged my card and you want me to do it again and take the chance it happens again... No Thanks! If I could give zero stars I would. They charge you than cancel the order for no reason..

I went to this store, due to the need of shoes for the Summer. They had a variety of very nice shoes, except none were in my size. I saw a sign posted stating, "Cannot find your size, ask an Associate for assistance." I did so, asking where are the wide width shoes. The Associate asked if that was shoe brand. I was in shock. I asked the person at the register and she told me they only carry wide width in athletic shoes. I was so sad and disappointed. Why do they discriminate against people who have wide feet? It's not something we can help. Aren't wide feet people customers too that needs suitable shoes? How can an Associate working in shoe store asked if wide width shoe is a brand? I would have laughed, but was too upset to do so. I just wanted to purchased a few shoes for myself.

You're the only company i have ever heard of that makes a customer, that is dissatisfied with YOUR product, pay for return shipping and you can't return to the store. I see multiple reviews on here about the same thing. WAKE UP FAMOUS FOOTWEAR! Will never buy from you guys again. You send your packages by Fed Ex and then print out a form for mail for returns? I checked the price for a mail return on my shoes... $41.85. One again, WAKE UP! Get with the program.

We ordered in store to our home (We live very far north) the service in store was amazing and we were assured the shoes would be shipped within a few days. Three weeks later I call and wait on hold for a half hour to be told that the order was cancelled and now that I had called they would refund me within 10 business days and then she hung up on me. I'm severely disappointed and quite frustrated with the customer service not informing me that the order was cancelled or unavalible because now all the colours are sold out and I have to start my search all over. It's a huge hassle.

I ordered a pair of Nike slides(sandals for the pool) in a size 12, well a week later they arrived showing a size 12 on the receipt and a 13 on the box but the shoes inside the box were size a 3,, seriously! This is just stupid, how can you make 3 mistakes with one order? I wont return them as the reviews state that it is a waste of time, but I will post this review in every place possible, Dont order from them they are a joke!

I was at store 351 the other day, at 555 E Wetmore Road in Tucson. Everyone including the manager was professional, friendly and helpful. The manger explained that one foot was bigger than another whenI asked the question. My sales associate was Angel. He was great helping me find exactly what I wanted. They are lucky to have him as a sales associate. He even helped with training a new sales associate on the register to ring up my sale. I definitely will be shopping a lot at this location.