FandangoReviews 1,233

Fandango's return system for tickets is flawed. When you pay for a purchase with partial Fandango credit and partial your own payment method, if you return that order, it all goes to credit. I tried to call to get the money returned to my original payment method and the customer service people had no idea. I asked to speak to a supervisor, and was left on hold forever. Hung up and now will stop using Fandango altogether. I'll even just eat the money I wasted that is now in Fandango credit - if it means I don't have to do business with this company.

PSA: Do not ever purchase a Fandango gift card. If you lose it, there is nothing they will do. Nothing. It is lost. Forever. Whoever finds it gets to use it. Unacceptable. They will not cancel the lost card and reissue a new card. They will not issue you a PIN number so you can use the card number online - I have the card number on the receipt I am holding. Horrible customer service which does not care one bit about it's customer base. In 2020, this billion dollar company cannot cancel a gift card and issue a new one when it is lost?! Do not buy or use Fandango.

Received 100.00 Fandango gift certificate for Christmas. Buyer assumed that since our local theater's movie times were listed, we'd be able to get use the gift card there. This is the only theater within 40 miles of our house, and no other options are given when our zip is inputted. When I went to purchase tickets through their app, it said the theater won't sell through Fandango. Live chat made me wait 20 minutes then gave me 30 seconds and while I was typing, disconnected me. I started over. Second chat rep told me to call a number that had been changed as of Jan. 1. Finally got through and was told there are no options in our area and they won't refund card. He said the movie times for nonparticipating theaters are in black, and orange for those who participate. A person looking at their site to get a card would have no possible way of knowing this. Fandango is a scam and should be avoided by all! Get gift cards directly from your theater. They also charge an undisclosed "convenience fee" from every ticket sold!

On top of the challenging interface and upcharges on tickets, this company has no soul.
I redeemed a code from my rewards credit card for 2 tickets and only used 1. I know it is on me to read the fine print that the claim codes are a one use only application and I needed to redeem both tickets ($14 value a piece) at once, however... I made the assumption that I would still be able to use the other ticket later... mea culpa.
But don't let a small mistake go unpunished! Two hours waiting on hold and arguing with three support people their party line was "there are terms and conditions" and they cannot be ignored!.
The terms and conditions should have read "we don't give a crap about you, we only care about our terms and conditions". Even after speaking to a manager I got the standard party line of there was nothing they can do. Of course this is a lie because they could simply credit my account for a $14 ticket value. But why should they have to eat my mistake? BECAUSE THEY ARE A PART OF THE CREATION OF THE CRAPPY PARADIGM THAT ALLOWS THIS TYPE OF THING TO HAPPEN IN THE FIRST PLACE!
What makes me fully incredulous is that the woman I spoke with admitted I was not the first person that this has happened to. In fact... it happens frequently!
Owned by Comcast this ticketing company is happy to crunch on you and take your money without any concern for your issues. There is a reason they have a 1 star rating across the board, they are a bunch of charlatan, miscreant, pariahs bent on the destruction of our pursuit of happiness and leisure.

Just went through a problem with Fandango. A few months ago, someone hacked into my Fandango account and bought tickets to a movie in a town hours away from my home. I contacted them afterwards, and I got a refund, but subsequently on several occasions when I tried to buy tickets, I kept getting an "internal error", and was unable to complete the purchases. When I contacted customer service, they eventually told me because I contested the hacked charge, I was no longer wanted as a customer. Nice! After many years of using the service, get shown the door, even though I changed my password and deleted my payment information from the site so that could never possibly happen again. Stay away - no need to be a customer of a company that threats their customers like criminals.

Miraki J (Responding)
Miraki J: Thank you for contacting Fandango Customer Support. My name is Miraki J. How may I assist you today?
Miraki J: Hello! How may I assist you today?
Kenneth Zellmer: i purchased tickets a couple weeks ago, but ended up with duplicate purchases and i would like the credit applied to my account along with my $5.
Miraki J: Let me pull the order up for you, One moment please.
Miraki J: Ok, Sir... I am not pulling up a recent purchase with that confirmation number
Miraki J: May I have the email address you used to make this purchase?
Kenneth Zellmer: XXXXXXXXXX
Miraki J: Let me pull the order up for you, One moment please.
Kenneth Zellmer: it shows duplicate purchases 11/11/2019 for 4pm show of MIDAWAY
Miraki J: I do see the charges for Midway om 11/10 and 11/11
Kenneth Zellmer: i never got a confirm on the first purchase so i did it again
Miraki J: Ok, I will not be able to issue you a refund as it is a month after show
Kenneth Zellmer: you can check i never used the first tickets
Kenneth Zellmer: i just give me a credit or cancel my account
Kenneth Zellmer: what's the problem?
Miraki J: I will send this to my corporate department for further review of this case. It is a month after show and per our after show policy I can not issue a refund nor a credit

I paid for $100 worth of gift cards with the Holiday19 promo going and no where did a promo code or discount section become available. It went straight to my paypal and charged the full amount with no discount. I immediately contacted Fandango and they told me once the transaction went through they could not do anything and if I wanted to charge another $100 they could request a credit but that it was only a request, no guarantee. So... I charge $200 and maybe get a credit? Ridiculous!

Thanks Fandango for a new experience! If I could give you a negative 000, I would!
I am 63 years old and have had lots of experiences with customer service departments. I would have bet anyone everything I own that I would not have found a worse customer service department than AT&T. Until today. I gave these morons every opportunity to fix the problem and they repeatedly failed. I also know why. Every step up the corporate ladder, from customer service rep to Manager, to corporate, they got worse and worse and worse. Truly the adage here applies, stinks from the head down. I will NEVER use their service again and every time I go to a movie I will try to convince a customer to spread the bad news. If anyone tries to give me a fandango product again, I will throw it back in their face. After that I'm sure they will never use them again either! I've gotta go now, I have to cancel my fandango account!