Fandango

We received Fandango gift cards but didn't realize their site now makes it impossible to use them. I can't believe some attorney general hasn't shut them down, but the one where we live is about to hear about this $#*!-clown operation.

Fandango treats customers very poorly, and are very nasty people to talk with. In my case they said I had a credit card dispute with them and blocked my use of their website, including the use of pre-paid gift cards. It turns out that I never had made any purchases from Fandango at all, they just said my account would be re-activated, no reason, no apology.

Pressed the wrong button for a showtime that was 15 minutes in the future, and that I could not possibly make. My error, no doubt. Waited on chat hold for 90 minutes to be told nothing they could do. So essentially its a one way pipe to feed the company money and no provisions for a mistake or error. Stay away. This reeks of unethical practices.

Same experience as others below. Fandango claimed that AMC Van Ness 14 had reserved seating, so I was willing to pay the extra convenience fee. Fandango's process very cleverly says "At the end of your purchase process for a reserved seat on Fandango, you will be provided with a specific seat number on your confirmation page that will be waiting for you when you get to the theater". Which of course turned out to be a lie, and since it's the END of the purchase process you have already paid for the ticket. Talk about "this way to the egress". Never booking again through these hucksters.

They would not refund or try to make any type of accommodation when we could not make the show due to car problems. This, despite fact that we called them half hour before show started and explained the problem. We even asked if we could have a different show time, but they refused. It was like talking to robots. I cancelled the purchase through my bank

We received fandango gift cards for Christmas. When we tried to purchase tickets on line over a period of a few days, error messages came up and the transaction could not be completed. After several attempts to resolve this issue with customer service, we have given up and will return the cards to the gift giver in the hope that she can get her money back. I give fandango a zero for service.

Don't purchase from here. What a sham. I made a mistake... tried to buy Star Wars tickets for Christmas Day. My error... didn't notice until too late... that they were for today. Of course, with my luck the movie had started and Fandango would not refund or switch the purchase to the day I had wanted. Why would I every waste $26 on a site like this!

HORRIBLE! I"M VERY AGITATED!

Fandango's return system for tickets is flawed. When you pay for a purchase with partial Fandango credit and partial your own payment method, if you return that order, it all goes to credit. I tried to call to get the money returned to my original payment method and the customer service people had no idea. I asked to speak to a supervisor, and was left on hold forever. Hung up and now will stop using Fandango altogether. I'll even just eat the money I wasted that is now in Fandango credit - if it means I don't have to do business with this company.

The website is great. The customer service is terrible. I contacted them concerning a mistake made when ordering tickets, contacting them immediately, and because of the order being within the 2 hour window (because the date was entered in error) I was told there was nothing they could do. I did however receive a lecture about how I should TELL my wife how to check everything before clicking order. I found the support inadequate as well as insulting. I am referred to a policy that you have to drill into to find the thing they so prominently state (the 2 hour rule). How many people read the colored words in a policy? It is a shame that such a promising program can be ruined by crappy customer support.

I bought tickets on Fandango and received a response stating that the transaction had been cancelled. I purchased the tickets again but both transactions were charged. I called Fandango four times and spent hours on hold and when I finally spoke with a representative, I was told to set up an account for a refund. After no response, I sent another email. At that point, Fandango sent an email saying that sometimes there is nothing you can do. I am disappointed in their compete lack of customer service and their inability to take accountability for correcting their own error.

I have been on hold for over an hour now. I called exactly when my movie was scheduled to begin and got disconnected 20 mins after and called back and I am still on hold. See photo for reference. I am reading all of these reviews and I am a little skeptical on how this will end. Will I get my refund or not? Stay tuned!

Fandango has never worked for us. We have rented and purchased several movies off of the site and there is always a connection issue. We do not have problems with any other sites except for fandango. We have invited people over to purchase a movie and it just spins over and over. We will no longer waste our time or money trying to purchase any movies off of this website. Very disappointed because they have good choices but it doesn't matter because you can't watch it anyways.

I will never buy my tickets from your website again.
Because your policy is very poor.
Couple weeks ago we had to return our tickets because we had some family emergency but you guys didn't return it. Not helpful at all. Policy makes a big difference in business.

Purchased tickets through Fandago to a theater 1 hour away because the movie wasn't playing in our area. Upon arrival, we were told that the movie was not at the theater and that it never was! The theater staff was super kind and refunded us our money. We were told other movie goers looking for the movie, were also turned away for the same reason. I will never do business with Fandago again!

I purchased two tickets -- Immediately had an act of God disable my car before we could go see our movie. I asked them if we could just get additional tickets to see a future time -- They said that they cannot do that. No explanation, nothing. Garbage customer service.

Horrible service, no refunds once so ever and my promo code said redeemed but it was not. I am so pissed at this service and I will never use them again. There is no going back once you buy a ticket for them. Just go to the theater

My ticket was totally wrong, had to make a special trip to the movie theater to correct it and re-do the seat-selection before the good seats ran out. Reported to Fandango, and they stated "the convenience fee is non-refundable"

- really, what in any way was convenient about that.

I wish I could leave 0 stars for this joke of a company/website. Every time I try to use it there is always an error or it sells me tickets to the wrong theater. Then, when I submit my complaint, they send me an email stating they will get back to me within 72 hours... 72 hours? Im going to the movie tonight. Ill take my chances buying tickets at the door and will never use this laughable resource ever again!

I will never purchase tickets to this site. Me and my husband tried to refund tickets because we had to take care of an emergency situation but they would not refund tickets. They don't care about customers and you can't even speak with a live person... only through chat. Whoever owns this company will have their karma. Do not ever purchase tickets from this website. It's a rip off. Shame on you! I won't even give you a star. Horrible experience!

Unless you really know what you are doing on the app, don't bother. Even when the app screws up, the company won't fix or make it right. You're out of luck and out of $$. Shameful. No benefit of the service, whatsoever, especially after they take their fees for tickets purchased.

Why a convenience fee? Had to pay a "convenience fee" at least $4.00 more for 2 Senior Tickets-Now that's a deal if you're stupid & $9. Something for a child. This card was a gift but I didn't expect this kind of cost for convenience. Won't see me buying these "gifts to put it to you cards"!

Walked up to my local theater and handed them my gift cards, and was told "you can only redeem them on the internet". Great. Two weeks later, next movie, I redeemed them on the internet. You have to choose your movie theater and time--don't miss it or you're out of luck. And oh yeah, the "simple and convenient" service charge of $1.50 per movie ticket? These people suck, don't ever use them.

Bought 2 gift cards, gift card applied fine but I kept getting an error when trying to complete purchase: “We are sorry, but an internal error has occurred”. Wasted 2 hours with customer support but they can't assist with purchasing, just giving advice. I've tried 2 different PCs and an app, same error. Will never use again.