Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 256th among Designer Clothes sites.
Sent a Gucci bag without the original packaging and a knock off dust bag. The boutique also didn't send my receipt with the order, which is not acceptable. As I have paid £500+ and expect of my satisfactory. My order is no longer showing up in my Farfetch account, so that I can schedule a returns slot, in time for my order to be shipped back to the boutique. The boutique is Viktac based in Poland. I have called Farfetch customer service and they were no help. This is the first and last time I will be ordering from Farfetch. I cannot trust this retailer.
I've ordered iphone X case and I received a iphone 7/8 case... and this is not acceptable! Now I have to return... and I hope that you have my Iphone X case.
The website and the product and the shipping experience, everything is perfect! I will order more glasses from farfetched!
I don't usually write reviews, but this is worth it. Before I bought my snickers I read a lot of good and bad reviews, so I was daunting if I should buy them or not, but I took the changes. My product arrived in a week, it came from UK to Mexico. The product was in perfect conditions and the price was amazing.
I got exactly what I saw on line. The delivery was on time. Farfetch was precise when contacteda nd correct when refund was an option. Thank you.
I have purchase a couple of times with Farfetch and been happy. Items always as expected and fast shipping
Fast shipping and huge collection of products and always caring about customers by delivering highest quality of products with best deals
Super fast delivery; contemplated a much longer wait for my merchandise; but I was surprised at how fast they arrived. Elegantly packaged!
Love the product tho but it was very late I was supposed to attend a party in this for eid in Islamic religion but I couldn't cuz it was late.
Shipping was good. Packaging could have been better. Overall i am happy with the purchase. Expected the jeans to be bit more thicker material, but they are very thin material to feel in hand. Especially for being a GOLD member shipping should be free, but they still charge a fee for the postage.
I have ordered a number of items from Farfetch and always experience great service and very fast delivery.
Item delivered within five days from UK to SG after order placement. Overall a pleasant experience. Thank you!
Convenience is one of the best benefits of online shopping, and that's exactly what you'll get! So sit back and click through the site to find that thing you've been wanting to get but haven't had time to leave the house for. Or, just have some fun with it and see which deals you can catch. Awesome! Thank you!
Hassle-free transaction, great customer service, excellent packaging! It was my first time purchasing at Farfetch and the item originated from Poland, while I on the other hand live all the way in the Philippines. But I received my item within a week despite the quarantine. I'm so happy!
I trusted the size recommendation cuz I know depending on brands and designs sizes may differ and had to waste my 20 dollars on shipping. Thats why I ordered xl instead if L which I normally choose for my size. But whay I received was a enormous t-shirt which I can never wear and when I contacted the business all they mentioned was there nothing they can help and I should have followed by the standard sizing. Well I guess it might follow the companies policies but I do think it wasnt the best service you could have provide to a customer who believed in the websites recommendation.
Extremely fast and excellent wrapping. I am amazed with this service especially in the current world situation with the Corona virus.
Very good stuff and fast shipping. Loved it very much, I will shop more with farfetch definitely!
Answer: In my experience, as far as genuine items go, yes. My recommendation to you is, research the store you're buying from, because your experience can be 0 or 5 stars depending who you're buying from. I bought a new Valentino bag and received an used one from a store called Gente Roma. Farfetch did nothing other than contact the store and politely reply back to me that there was nothing they could do about it! They made the sale, they're making money off me, off course they should have done something. Nope. I could return the bag, which was an option regardless. Gente Roma was so disonest about the condition of the bag, I was afraid they would blame me for sending back a used bag and only give me a patial refund. I felt my safest option was to keep the bag. On the other hand, when I bought a pair of Valentino shoes from Exelsior Milano my experience was flawless. From the fast shipping, to the packaging to shoes that had never been opened. Moral to the story: if Farfetch doesn't have to get involved, you're golden. If not, don't bother with them. Call the Pope or your credit card and dispute your charges instead. You'll have a better chance of getting something.
Answer: Maybe there is a 24 hour time frame to cancel your order after you made it but if that 24 hours frame has passed I'd try calling them. Their customer service can be helpful
Answer: Hello Gabriella, Thank you for reaching out with this important question. We are so sorry if you are finding that our pricing structure is not clear. Farfetch is a marketplace web site with a global network of over 400 independent boutiques. Products are sometimes available in multiple locations. When an item is sourced from multiple boutiques, the Farfetch catalog will always present the lowest price for a specified size. While we urge them to price competitively, the ultimate choice lies with our partner boutiques. Therefore, you may see variations as you click into size information for each product. Furthermore, prices will vary for different regions of the world. Please ensure that you have selected the appropriate country for your delivery address. You will see a small flag in the upper right corner. Clicking on this will allow you to select your country. We do hope that this information is helpful. Please feel free to contact us directly on +213-550-3798 or +44 (0) 20 3510 0670. We are reachable 7 days a week. If there is anything that we can assist you with, or if you have any further questions, please dont hesitate to get in touch. Warm Regards, Farfetch
Answer: Hello She, thank you for writing. Our Refer-a-Friend program reward alternates between 10% discount and a 50 USD gift code. The rewards are chosen at random. For full details on our Refer-a-Friend program, please consult http://www.farfetch.com/refer-a-friend. Warm Regards, Farfetch
Answer: It's a legit website and I purchased more than 5 times with Farfetch. Everything was good, authentic and the shipment was fast as well. I'm not sure how long it takes to ship to Singapore, but for my experience, I live in the US and it takes 3-4 days to deliver.
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