Farfetch

I purchased a pair of Casablanca sweatpants from Farfetch and I was beside myself with satisfaction! The price I paid was incredible, the item arrived within 2 days of order confirmation and it was packaged exquisitely! I cannot wait to shop again with Farfetch!

I never received an order that I placed on Farfetch. And now neither Farfetch nor DHL is ready to refund my money for the lost delivery. Apparently they have it in "fine print" terms and conditions somewhere that if I waive the option to provide a signature while receiving the package, none of these companies are liable for the loss. How am I supposed to read through such long terms and conditions? All I literally got was a small text message asking if my signature is needed to deliver the package. How am I supposed to understand this game they're playing? Aweful! Never ordering on Farfetch or trusting DHL again!
Worst part: Now Farfetch is not even ready to file an insurance claim to DHL on behalf of my package because they already "KNOW" that DHL won't cover the claim. What the heck?

Also by the way just like the other people here mentioned, one of the other items in my order was also cancelled by Farfetch because it went out of stock after I PAID for it. This is extremely shady!

I placed an order for shoes at Farfetch from Biondini Paris such a bad experience; the 3rd like this in fact I received damaged box and dirty sole shoes; I sent them pictures to demonstrate this and they claim they never received them avoiding to refund the money after so long. Stay away of them you better order from my Theresa or matches; much better services. Or net a porter but lately their services are bad enough in refunding both Farfetch and net a porter they try to keep the money longer to take advantage of it. Good luck in shipping somewhere else!

First off I have to say the concept behind farfetch.com is amazing because it allows customers to order products from luxury boutiques all over the world. Secondly my experience with them was great because I got my order alot quicker than expected and both the boots and dress I ordered fit me perfectly so the size chart and all product specifications are accurate! The dress was send from Henrik Vibskov Copenhagen boutique and it was wrapped beautifully, plus I got an amazing poster with the designer's latest collection! Would recommend it happily to anyone!

I was led along a garden path being told my order was going to come and it never did. I placed an expensive order with Farfetch as a Christmas Present for my partner. I payed for Express Delivery so that it would definitely come, Christmas came and there was no product/delivery.

I spent so much time chasing the order with generic responses, blaming most of it on their 'partners'. A platform that is purely partner based, it seems like a brilliant way of shifting blame for how inefficient and deficient in customer service that Farfetch is a sole entity.

The product never came, my partner never received their Christmas gift and I as a customer wasn't incentivised with any form of voucher or compensation for this awful process.

Purchased from here and never received package. Notified them and they opened an investigation with Fed Ex. Fed Ex confirmed to them that they delivered to the wrong address. Farfetch closed my claim and refused to replace the item unless I could get proof from FedEx. Fed Ex had already sent the resolution directly to them and resent it again as a courtesy to me. This was Farfetch's investigation. They KNEW FedEx could not legally send anything to me as the receiver but still said I had to get proof. I had to get my bank involved to finally get my money back. I disputed with Farfetch for over a month. My bank resolved it in 48 hours after speaking to FedEx. Buyer beware. Very very shady business practices. You can't get past the customer service team and they will stonewall you. Buyer beware.

I ordered a cross body designer handbag. It's a knockoff! Trying to return it but they never gave me a receipt or a "reference number" to return it. There is no online return address. They keep telling me my correspondence is from the wrong email address. The take on this is: if you buy it from them IT's YOURS LIKE IT OR NOT you will not be able to return or exchange it. I've gotten the run around for weeks. THE "Customer Service" are pros at not answering your questions or helping.
I can't give a proof of purchase because I was t given a receipt. Ugh!

Don't order anything from this company, it's a scam,
I ordered a few things, got a notification that it was delivered. Checked mail box and there was nothing there. I Emailed them and I have yet to hear back from them.

I made an order buying three items, however the package that arrived only contained one which I returned because it didnt fit. I wrote to Customer Service expalining that the other two items I paid for never arrived and asked that they either refund me or send me the items. After conducting an "investigation" they declared the case closed denying to refund me or send me the items.
I suggest staying away there are other shopping sites far more reliable.