Farfetch

I foolishly bought a pair of golden goose(GG) from fartfetch without checking the reviews. I have recently learned that they do stand behind the merchandise that they sell. I purchased my GGs a month ago. The star is detaching from the shoe. As much as GG costs, it is a no-brainer that there is a problem with the design of the sneaker. The associate provided me with two options: 1) take the item to a repair shop and get the invoice approved and then they will pay a percentage (percentage not disclosed) 2) complete extensive paperwork to be reviewed by the brand that doesn't often acknowledge that the product is poorly designed. That said, I will avoid third-party stores.

I am having the same HORRIBLE experience as others. Bought shoes and when UPS delivered to door, there was an additional $40 shipping due that FarFetch didn't pay. Then the shoes didn't fit so emailed them about return. They never got back to me and no phone number to call. Emailed them every few days for several weeks and when I finally got an apologetic reply that there email system was having problems, they still did not answer my question about how to return the shoes. I have sent them 5 more emails and still no response. This was an expensive purchase, almost $400 and I am beginning to think that this is a scam. At best, this is the WORST ONLINE RETAIL EXPERIENCE hands-down that I have ever encountered!

If anyone has advice on how to return my shoes and get my money back, please let me know! Thanks.

There are 2 items I never received but Farfetch said they already delivery. No refund. Don't buy from them or you will have the same problem like me in the future.

I purchased an item from FARFETCH which happened to be very tight and caused injury to my feet.

When I tried to return it, they accepted it and sent me a shipping label.

I shipped it back expecting a refund which never came.

Next thing, I called them only for them to say that they can't refund me anymore because its passed the return date.

Remember, this was already discussed that with the rep prior to them sending me the return label, And she said it was OKAY

Today, they have both my Shoe and my refund.

SCAM!

Great selection of high quality products. Speedy delivery and well packaged. Good presentation and description on the site. Very enjoyable shopping experience. Highly recommend

I just received today a dsquared t shirt that seemed too big for the size i ordered wich was large. Behind the neck, the size says L but the other tag wich is inside close to the ribs, it says XXL! So, either its fake, wich is completely illegal and unacceptable or i really dont know what happens with this company. Very dissapointing, i feel scammed. I m sure they will reply me with their robot messages: we are very sorry blah blah blah, the experience you describe does not reflect our luxury blah blah blah. Never again. I will write my first and only experience with them everywhere i can on the internet. Order number: INT*******

I order recently items worth US$ 1985 this is a large amount of money- this is my first time ordering and item for this website as i really love the jacket and the shoes that will shipped from a small boutique from france- i pay the whole amount on my card and the money as been taken or pending from far fetch- and they told me that i need to transfer the money to there bank account which they will sent me over from and email and let go of my money which is in pending! I purchased this on monday 22/10/12 and the response of the email is very slow! I tried to ring customer service and it only put me on a left message! I still dont have my money with me and my order is not in process! I keep emailing farfecth and there response are very slow and the action is disgusting! I am very worried now that if i can get back my money or my order witht his company are genuine... please help!

Farfetch has no buyer protection or insurance on lost packages, which is crazy considering they are shipping expensive luxury goods around the world and there are increasing incidences of fraud and theft. I ordered an expensive bag, and it took several days and an email from me to even see the bag shipped; once it was shipped (via FedEx, signature required) the driver marked the package as delivered even though no one ever rang my bell or knocked on my door. A copy of the signature proves it was forged. I am distraught, as I have quite literally been robbed, but Farfetch says they won't do anything because FedEx claims the package was delivered. They "investigated" but as far as I can tell, their investigation involved checking the fraudulent tracking. I can't only complain about the shipper here, because it's just unbelievable that a luxury retailer would not have a policy, insurance or other recourse available to their customers for this not insignificant risk. Do not buy from them, you're rolling the dice. Go with a retailer with better policies.

I wish I'd looked at this site before ordering.

I won't bore everyone with the details of the issues I encountered as sometimes even the best websites have problems and it's the way they deal with them that matters.

Two different customer services assistants promised me calls back which I did not receive, the third advised that she had arranged a redelivery of an item shortly before I received an email advising it had been sent back to Italy.

I have called four times following the receipt of this email to see if they could have it sent back to me, I haven't been able to get through I've left a number of messages asking for a call back and an email requesting the same. No response.

The products that Farfetch offer are fabulous but if you have an issue the customer services is none existant, I would expect better customer care from poundland never mind a designer clothing retailler.