Farfetch

I bought a surprise gift for my wife's birthday, I did not check the wallet when I received it because this is suppose to be a reputable website. I removed the tag and wrap it in a nice gift box. My wife was very happy when she received the wallet because this is what she always wanted (a yellow wallet, does not matter what brand it is). Upon inspecting the wallet she saw a lot of visible scratch on the Prada logo and became upset because she thinks I did not get what I paid for. Birthday surprise become a sad moment.
Contacted customer service and all I got was... well we told you to check it before you remove the tag, $#*! out of luck.
Selling a defective wallet as brand new is a scam.

My experience with Farfetch was flawless. I had to wait for an email to confirm my size was available which took a weekend, but then after the order was placed the shoes arrived the next day all the way from Italy by DHL. How's that for service. The size was correct because I double checked it with the Japanese sizing which is in CM. I would happily order again from Farfetch, my Lanvin ballerinas were to die for. A great way to get exclusive items from around the globe. More exclusive and much wider range than net a porter. No problems here. Cheers FF

I ordered a Purse through Farfetch.com (from a store in Italy). 4 days after placing the order, the order status was set to "returned to shipper". Also got a bill from DHL for shipping & taxes, even though they couldn't possibly have attempted to deliver my package, as I was home the whole time, and did not receive any phone calls. I contacted Farfetch.com customer service, and they told me no refund was possible. Even though the product is returned to the store in the same condition, the answer I got was: "Since you were not available for delivery, the package was returned to shipper. Please understand that you are liable for the duties that could occur on this shipment." This is the worst shopping experience ever! I don't know if I'll ever get my $ 175 back, + the $ 70 bill from DHL. This is just unbelievable.

I was looking for a particular Gucci wallet that was sold out EVERY WHERE but this website. I was skeptical because it seemed too good to be true. Package arrived earlier than state in official packaging! I cannot wait for my hubby to get his anniversary gift!

I have ordered from Fartech in the past with no problems just a little bit slow in the delivery process but it did not bothered me much. I am not sure what is happening to this company but they have one of the worst customer services in the market. I order a pair of glasses. I checking weekly on my account to see where it was on the shipping. It took around two weeks to update that product has been shipped. I did not receive any communication about the tracking number. After around four weeks (more or less) I checked again and noted that it was 'delivered" but I did not receive the merchandise. I emails them. It has taken around two months (also replying to DHL that I have not received any package) to tell me that basically there is nothing that can be done because I waited so long. I have never experience it with any other online company. This is simply unacceptable.