logo

Farfetch
This website seems to be closed. Find similar businesses

business logo of Farfetch

Farfetch

farfetch.com
Marc V.
New York
1 review
0 helpful votes
Follow Marc V.
Unfollow Marc V.
Send Message
Share Review
Report Review

Outstanding Service
March 9, 2018

Great website- I was able to buy hard-to-find sneakers overseas & the international delivery was amazingly quick. Had them in 2 days. Very impressive!!

Date of experience: March 9, 2018
Australia
1 review
4 helpful votes
Follow Gail H.
Unfollow Gail H.
Send Message
Share Review
Report Review

Love farfetch!
December 2, 2012

Love farfetch! They always have the stuff I can Never find anywhere else, their edit is so unique. Have made multiple purchases now and a few returns with no issues. Would highly recommend.

Date of experience: November 29, 2012
GB
1 review
0 helpful votes
Follow Elizabeth G.
Unfollow Elizabeth G.
Send Message
Share Review
Report Review

Great website and merchandise, straightforward returns process. I love having access to multiple smaller retailers rather than just relying upon the big-name luxury internet retailers.

Date of experience: March 14, 2018
California
1 review
4 helpful votes
Follow Caron B.
Unfollow Caron B.
Send Message
Share Review
Report Review

Payment process was easy
December 25, 2011

Payment process was easy.
The product I ordered shipped immediately and was received within 5 days.
This website is a wonderful, pleasant source for unique fashionable finds.

Date of experience: December 25, 2011
Lithuania
1 review
1 helpful vote
Follow andrew l.
Unfollow andrew l.
Send Message
Share Review
Report Review

Most pathetic service
January 9, 2019

Its hard to believe but Farfetch could send you a letter in... russian! Bingo! The service is so poor and tantalizing that better don't even try to order something from them

Date of experience: January 9, 2019
Farfetch c. Farfetch Rep
over a year old

Dear Andrew,

Thank you for taking the time to share your feedback. Based on the information you've provided, there seems to have been a technical error with the automated emails you were receiving. Our customer service team is more than happy to look into this and any other issues so if you haven't done so already, please send an email to customerservice@farfetch.com.

Warm Regards,

Farfetch

Australia
1 review
0 helpful votes
Follow Janet F.
Unfollow Janet F.
Send Message
Share Review
Report Review

Fantastic company
September 10, 2018

Its so easy to purchase the beautiful items on farfetch with easy return if not suitable
You should be very proud of yourselves having a wonderful company

Date of experience: September 10, 2018
TW
1 review
0 helpful votes
Follow Shingo H.
Unfollow Shingo H.
Send Message
Share Review
Report Review

Bad payment!
June 25, 2018

Already charged from my card, and my package is arrived, eventually I didn't receive, it's been cancelled, without any reasonable response. Very bad experience!

Date of experience: June 25, 2018
Farfetch c. Farfetch Rep
over a year old

Dear Shingo,

Thank you very much for taking the time to provide us with your feedback. We are so sorry to hear that you are not entirely satisfied with your shopping experience. If you need help with any unresolved issues, please feel free to send an email to customeroutreach@farfetch.com at any time. If you have any questions or concerns, please do not hesitate to get in touch.

Warm Regards,

Farfetch​​

Singapore
1 review
1 helpful vote
Follow Ivy M.
Unfollow Ivy M.
Send Message
Share Review
Report Review

Terrible quality
November 9, 2019

Not sure if it's authentic jimmy choos you sell. The leather was torn and they look worn as hell. I spent big money for this and now nobody responds to my email

Date of experience: November 9, 2019
Hawaii
1 review
3 helpful votes
Follow Richard N.
Unfollow Richard N.
Send Message
Share Review
Report Review

Horrible customer service... said they were working to find a return package but would not give me information on who they contacted at the return drop off location. Will never buy from them again.

Date of experience: February 9, 2018
Farfetch c. Farfetch Rep
over a year old

Dear Richard,

Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you experienced issues with arranging a return.

As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.

Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.

Warm Regards,

Farfetch​​

Australia
1 review
0 helpful votes
Follow Tash H.
Unfollow Tash H.
Send Message
Share Review
Report Review

Easy to purchase from, no issues with sizing/colour or price/freight, and goods always arrive promptly (considering I live in the most isolated city on the planet!)

Date of experience: October 17, 2018
Florida
1 review
0 helpful votes
Follow Vanessa L.
Unfollow Vanessa L.
Send Message
Share Review
Report Review

Just love it!
November 18, 2019

This is my 3rd time using farfetch. They have the best designs and good prices. Shipping is fast. Everything comes very well packed. Truly recommend it!

Date of experience: November 18, 2019
Philippines
1 review
0 helpful votes
Follow Gary S.
Unfollow Gary S.
Send Message
Share Review
Report Review

My order arrived earlier than expected. Always a pleasure ordering from Farfetch. Quick and easy process. I just wish they would have more stocks or restock if a particular item runs out.

Date of experience: October 28, 2018
Australia
1 review
0 helpful votes
Follow Jie G.
Unfollow Jie G.
Send Message
Share Review
Report Review

Dissatisfied
October 27, 2018

Farfetch delivered a wrong size of my order, please let it contact me asap. My email is *******@gmail.com. By the way, DHL has high efficiency on delivery.

Date of experience: October 27, 2018
Farfetch c. Farfetch Rep
over a year old

Dear Jie,

Thank you very much for taking the time to provide us with your feedback. We are disappointed to hear that your order did not arrive as expected. We see that our Customer Service team has assisted you but if you need any more help, you may contact us directly at customeroutreach@farfetch.com.

Warm Regards,

Farfetch

Greece
1 review
0 helpful votes
Follow Manos S.
Unfollow Manos S.
Send Message
Share Review
Report Review

Your USA site
July 25, 2018

Everything was good, but the same item if ordered from USA, I could find it (from your site as well), for $423,00 including import duties which is much less then 410,00 I payed, & consider that I have an permanent address in PRINCETON NJ USA. Thank you

Date of experience: July 25, 2018
Greece
1 review
0 helpful votes
Follow Efi K.
Unfollow Efi K.
Send Message
Share Review
Report Review

Avoid
June 3, 2019

NEVER BUY FROM FARFETCH! I BOUGHT A PAIR OF FERRAGAMO PUMPS THAT WERE FAULTY. ALTHOUGH GUARANTEE IS STILL VALID ( I MADE THE PURCHASE 6 MONTHS AGO) THEY REFUSE TO TAKE RESPONSIBILITY! NEVER AGAIN! AVOID

Date of experience: June 3, 2019
Florida
1 review
1 helpful vote
Follow Crista Q.
Unfollow Crista Q.
Send Message
Share Review
Report Review

Most of my orders arrive in 3 days. Good variety of items to choose from. Often has promotions with great deals. Definitely will continue shopping here!

Date of experience: June 14, 2019
Canada
1 review
0 helpful votes
Follow Lori L.
Unfollow Lori L.
Send Message
Share Review
Report Review

Farfetch has always delivered amazingly fast, even during holiday rush season.
Products are the best quality and I've never been disappointed by the product or service.

Date of experience: December 21, 2017
Singapore
1 review
0 helpful votes
Follow Alvin L.
Unfollow Alvin L.
Send Message
Share Review
Report Review

Great return policy!
December 20, 2017

I'm more of an Asian-fit. Therefore, there is always that chance whereby clothes purchased overseas (especially online) do not fit me. I'm glad I can have my order changed or refunded. Thanks!

Date of experience: December 20, 2017
Farfetch c. Farfetch Rep
over a year old

Hello Alvin,

Thank you so much for taking the time to share your comments with us! We look forward to providing you with the same positive shopping experiences in the future.

Should you ever need help with a future order, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you with any questions or concerns.

Warm Regards,

Farfetch

Hong Kong
1 review
0 helpful votes
Follow jonathan c.
Unfollow jonathan c.
Send Message
Share Review
Report Review

Good shopping experience, various kind of products provided with great after sales service that reply my enquiries promptly and time to time follow up

Date of experience: December 29, 2017
Canada
1 review
0 helpful votes
Follow Ann L.
Unfollow Ann L.
Send Message
Share Review
Report Review

Top service
January 30, 2020

Excellent selection of top brand name fashion and accessories. Website is easy to navigate. Very quick delivery service. I would continue to use this site.

Date of experience: January 30, 2020

Overview

Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.

service
391
value
376
shipping
384
returns
307
quality
355
This company does not typically respond to reviews
+404