Great website- I was able to buy hard-to-find sneakers overseas & the international delivery was amazingly quick. Had them in 2 days. Very impressive!!
Love farfetch! They always have the stuff I can Never find anywhere else, their edit is so unique. Have made multiple purchases now and a few returns with no issues. Would highly recommend.
Great website and merchandise, straightforward returns process. I love having access to multiple smaller retailers rather than just relying upon the big-name luxury internet retailers.
Payment process was easy.
The product I ordered shipped immediately and was received within 5 days.
This website is a wonderful, pleasant source for unique fashionable finds.
Its hard to believe but Farfetch could send you a letter in... russian! Bingo! The service is so poor and tantalizing that better don't even try to order something from them
Its so easy to purchase the beautiful items on farfetch with easy return if not suitable
You should be very proud of yourselves having a wonderful company
Already charged from my card, and my package is arrived, eventually I didn't receive, it's been cancelled, without any reasonable response. Very bad experience!
Dear Shingo,
Thank you very much for taking the time to provide us with your feedback. We are so sorry to hear that you are not entirely satisfied with your shopping experience. If you need help with any unresolved issues, please feel free to send an email to customeroutreach@farfetch.com at any time. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Not sure if it's authentic jimmy choos you sell. The leather was torn and they look worn as hell. I spent big money for this and now nobody responds to my email
Horrible customer service... said they were working to find a return package but would not give me information on who they contacted at the return drop off location. Will never buy from them again.
Dear Richard,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you experienced issues with arranging a return.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Easy to purchase from, no issues with sizing/colour or price/freight, and goods always arrive promptly (considering I live in the most isolated city on the planet!)
This is my 3rd time using farfetch. They have the best designs and good prices. Shipping is fast. Everything comes very well packed. Truly recommend it!
My order arrived earlier than expected. Always a pleasure ordering from Farfetch. Quick and easy process. I just wish they would have more stocks or restock if a particular item runs out.
Farfetch delivered a wrong size of my order, please let it contact me asap. My email is *******@gmail.com. By the way, DHL has high efficiency on delivery.
Dear Jie,
Thank you very much for taking the time to provide us with your feedback. We are disappointed to hear that your order did not arrive as expected. We see that our Customer Service team has assisted you but if you need any more help, you may contact us directly at customeroutreach@farfetch.com.
Warm Regards,
Farfetch
Everything was good, but the same item if ordered from USA, I could find it (from your site as well), for $423,00 including import duties which is much less then 410,00 I payed, & consider that I have an permanent address in PRINCETON NJ USA. Thank you
NEVER BUY FROM FARFETCH! I BOUGHT A PAIR OF FERRAGAMO PUMPS THAT WERE FAULTY. ALTHOUGH GUARANTEE IS STILL VALID ( I MADE THE PURCHASE 6 MONTHS AGO) THEY REFUSE TO TAKE RESPONSIBILITY! NEVER AGAIN! AVOID
Most of my orders arrive in 3 days. Good variety of items to choose from. Often has promotions with great deals. Definitely will continue shopping here!
Farfetch has always delivered amazingly fast, even during holiday rush season.
Products are the best quality and I've never been disappointed by the product or service.
I'm more of an Asian-fit. Therefore, there is always that chance whereby clothes purchased overseas (especially online) do not fit me. I'm glad I can have my order changed or refunded. Thanks!
Hello Alvin,
Thank you so much for taking the time to share your comments with us! We look forward to providing you with the same positive shopping experiences in the future.
Should you ever need help with a future order, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you with any questions or concerns.
Warm Regards,
Farfetch
Good shopping experience, various kind of products provided with great after sales service that reply my enquiries promptly and time to time follow up
Excellent selection of top brand name fashion and accessories. Website is easy to navigate. Very quick delivery service. I would continue to use this site.
Answer: In my experience, as far as genuine items go, yes. My recommendation to you is, research the store you're buying from, because your experience can be 0 or 5 stars depending who you're buying from. I bought a new Valentino bag and received an used one from a store called Gente Roma. Farfetch did nothing other than contact the store and politely reply back to me that there was nothing they could do about it! They made the sale, they're making money off me, off course they should have done something. Nope. I could return the bag, which was an option regardless. Gente Roma was so disonest about the condition of the bag, I was afraid they would blame me for sending back a used bag and only give me a patial refund. I felt my safest option was to keep the bag. On the other hand, when I bought a pair of Valentino shoes from Exelsior Milano my experience was flawless. From the fast shipping, to the packaging to shoes that had never been opened. Moral to the story: if Farfetch doesn't have to get involved, you're golden. If not, don't bother with them. Call the Pope or your credit card and dispute your charges instead. You'll have a better chance of getting something.
Answer: Maybe there is a 24 hour time frame to cancel your order after you made it but if that 24 hours frame has passed I'd try calling them. Their customer service can be helpful
Answer: Hello Gabriella, Thank you for reaching out with this important question. We are so sorry if you are finding that our pricing structure is not clear. Farfetch is a marketplace web site with a global network of over 400 independent boutiques. Products are sometimes available in multiple locations. When an item is sourced from multiple boutiques, the Farfetch catalog will always present the lowest price for a specified size. While we urge them to price competitively, the ultimate choice lies with our partner boutiques. Therefore, you may see variations as you click into size information for each product. Furthermore, prices will vary for different regions of the world. Please ensure that you have selected the appropriate country for your delivery address. You will see a small flag in the upper right corner. Clicking on this will allow you to select your country. We do hope that this information is helpful. Please feel free to contact us directly on +213-550-3798 or +44 (0) 20 3510 0670. We are reachable 7 days a week. If there is anything that we can assist you with, or if you have any further questions, please dont hesitate to get in touch. Warm Regards, Farfetch
Answer: Hello She, thank you for writing. Our Refer-a-Friend program reward alternates between 10% discount and a 50 USD gift code. The rewards are chosen at random. For full details on our Refer-a-Friend program, please consult http://www.farfetch.com/refer-a-friend. Warm Regards, Farfetch
Answer: It's a legit website and I purchased more than 5 times with Farfetch. Everything was good, authentic and the shipment was fast as well. I'm not sure how long it takes to ship to Singapore, but for my experience, I live in the US and it takes 3-4 days to deliver.
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
Dear Andrew,
Thank you for taking the time to share your feedback. Based on the information you've provided, there seems to have been a technical error with the automated emails you were receiving. Our customer service team is more than happy to look into this and any other issues so if you haven't done so already, please send an email to customerservice@farfetch.com.
Warm Regards,
Farfetch