I bought LV bag from them and when i asked for exchange or refund they refused! The prices also here is too expensive then the other shops! Don't buy trust me not worth
I had a great time shopping with farfetch as usual, it was fast actually and easy knowing where is my order and in which destination is. Thank you for being the best
DO NOT ORDER FROM THIS SITE... THEY WILL TAKE YOUR MONEY AND NOT HAVE THE ITEM YOU ORDERED! Absolutely insane when you are spending thousands of dollars on brands such as Armani, Versace, McQueen, Givenchy! I placed an order and farfetched.com debited my debit card before I could blink, literally seconds, then a few hours later I get an email saying the item "is no longer in stock". When I called customer service, their excuse is that they deal with boutiques and "this happens all the time and is really not our fault". I can't wait to see how long it takes for my account to be refunded. I should have read all of these negative reports before purchasing anything from this site. One this is for sure though, their site is quite appropriately named... Farfetched!
I did my first buy from Farfetch and everything rolled perfect.
I am sure that I will come back to you shortly with a new order.
Continue the good job guys
Tried to call their customer service 4 times but no one answer the calls! Wonder if I really did make a purchase would there be anyone ship the products to me!
Hi Agnes, sorry to hear you were having trouble getting in touch with us. You can reach us here > +44 (0) 20 3510 0670 (available Monday-Friday, 9am to 4am GMT and Saturday-Sunday 9am - 1.30am GMT). If one of our customer service representatives is unavailable to take your call please leave a message and someone on the team will get back to you as soon as possible. Thanks, Farfetch.
I'm really impressed with the Farfetch app easy purchase easy return process. This was my first time to order and I guarantee it won't be the last. Thank you agin
Never had any issues with Farfetch at all. By far my favourite high end fashion shop. Fast shipping, comes perfectly packaged and never an issue with the item.
Use them!
Terrible... would NEVER use again, purchased a pair of shoes for £460 and the box came held together by sellotape and already been sent out before and returned. DO NOT BUY VALENTINO SHOES FROM this company. When asked about what they will do about it (2 weeks later) they offered me an insulting offer of compensation.
How can they be so unprofesional on their business!? Farfetch is a joke! Never use it! AVOID! I made order first with visa then it was canceled sand they wanted my detail passport etc. I provided all information they wanted but still they could not confirm my address! Then i tried with two other card they canceled both so They charged 3 times ( And kept the money for 3 weeks until it was back on my card) Even they said it taks max 6 days till i got my money refunded on my card! I still wonder HOW COME this kind of website exsist! Also the customer service is very unprofessional a bunch of kids working there! Try searching other sites first where tradeing is easy and not made uncomfortable and humiliation.
Hi George, We are sorry to hear you are not completely satisfied with your Farfetch experience.
Farfetch takes the security of its customers very seriously, in a small number of cases where we cannot verify details unfortunately we may decide to cancel or decline an order. We do not control the length of time it takes for funds to be returned to an account, the refunds are processed the same day as the cancellation and it is then processed by your issuing bank/card provider. We apologise for any frustration caused. Thanks, Farfetch
Arrived on time and wrapped nicely and tracking available through UPS. Postage did take 7 days but paid reasonable postage costs of £5 so expected. I will use again
Good product and nice service with rapid delivery, yet packaging could be more delicate, the price with discount is valuable and attractive, I will try to shop here again!
I bought a pair of Bottega Veneta for $858.35
I returned the item as received. DHL came to pick up the item and they checked the item before taking it. As per Farfetch returns policy, the item was placed in the supplied Farfetch box in addition to another cardboard box surrounding it.
I received an email from Farfetch with images stating that the item was not sent in the Farfetch box and that the security tag was not attached to the item. The security tag is merely a plastic loop around one of the loafers, this can easily come off and be placed back onto the shoe. This is what I presume has occurred.
Farfetch procured DHL for handling and shipping of their goods. I have explicitly followed Farfetch's return instructions to the letter. Any alterations to the packaging or transport of the items are obviously beyond my control and are the sole responsibility of DHL and Farfech. I am extremely disappointed with how this matter has been handled and Farfetch's denial of any responsibility.
Dear Ruby C,
Thank you for your comment.
We are very sorry that you were not satisfied with your shopping experience with us. As stated in our return policy, we are not able to accept any return items without the security tag. Furthermore, our security tag is designed in a way that it can be removed only by breaking the plastic with force therefore it will not come off during transit.
We thank you for your understanding in advance.
Farfetch has been one of most hassle-free fashion platforms I've used and enjoyed. Their selection of brands, UI design, delivery speed and return services, have been nothing but superb.
I've been shopping with Farfetch for over 3 years and I have always had great service. Sometimes there are small problems, but Farfetch has always taken care of these issues. Keep up the great work.
I ordered two items so was charged delivery twice making it expensive for delivery. First item took a week and second item not due until after weekend which is too late. Shame dress was beautiful
Dear Michelle,
We are so disappointed to hear that you were not satisfied with your recent shopping experience. Thank you very much for taking the time to provide us with your feedback - we will be sure to use your comments to improve our services.
If you wish to contact us directly regarding any unresolved issues or additional comments, you may send an email to customeroutreach@farfetch.com. Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
The Bottega keychain strap was sold out in the USA but luckily I found it on Farfetch. It was the last one too so I immediately bought it. First time buying through Farfetch and they did a great job of packaging and shipping it fast. I received it before my Bottega wallet that I bought in the USA on the same day.
Fantastic service - 3 days from London to my front gate in Melbourne, Australia. Also the site is friendly, and easy to navigate, and good communication re tracking etc.
I've never had a package arrive so swiftly before. Also, the tracking was made very easy and user-friendly. Always felt secure knowing my package was in great hands.
Received defected item and returned for refund. No progress for more than 13 days. No reply. Already sent many emails. Worst online shopping experience. Dont buy from them!
Dear S C,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Super happy you delivered your promises, my item arrived before time wish made me so surprised and happy driver was so professional called to check if am home.
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear J R,
Thank you for getting in touch with us.
We are truly sorry to hear that your first experience with us was not a positive one. While we try our best to ensure our online stock is up to date all times, due to the nature of the business, although it is not often, occasionally items becomes sold out in the boutique while we receive our order online.
However we apologise that you were advised " this happens all the time and is really not our fault ". We can reassure you that it is not the way we approach this particular matter. We are working hard to ensure we decrease the chance of this happening and when it does, we notify the customer as soon as possible while offering a small compensation.
As for your debit card being charged straight away, this is something we cannot control as usually that is just the nature of debit card. Unlike credit cards, payments using a debit card are immediately transferred from the card holder's designated bank account, instead of money being paid at a later date. We hope this offers some explanation.
Once again, we sincerely apologise that your first order was sold out on this occasion.