Farfetch

DO NOT BUY FROM FARFETCH. I was a regular buyer from farfetch because some of the brand not available in Australia. Recently they had 20% off Jacquemus so I ordered a bag the full price was $1,711AUD and after sale its $1373AUD. Later i went to Jacquemus website and saw the same bag is only $960 AUD. I was shocked at the price difference. I emailed farfetch to cancel my order and refund which they did. I ordered my bag directly from Jacquemus and it came within 4 days.

I saw same thing with Amina muaddi shoes. It's ridiculously priced at farfetch but mytheresa or saks have at a much cheaper price. I will not buy anything from farfetch again!

If you are considering purchasing from Farfetch, please buy from anywhere else except there. They have terrible customer service and don't care if you have issues with products, it will be entirely your fault and they will not care about what you have to say. Terrible quality and the items seem fake, it's abit suspicious that they don't offer any helpful solutions with their products, whereas many places are extremely helpful. PLEASE DONT BUY ANYTHING FROM FARFETCH!

UPDATE- AFTER MONTHS THEY FINALLY AGREED TO GIVE ME BACK MY MONEY ONLY FOR THEM TO LOSE THE PARCEL AND CLAIM I DIDN'T RETURN IT. WHAT A JOKE. ABSOLUTE THEIFS AND COWBOY COMPANY.

Firstlt they sold me damaged goods then refused to refund me. So now I'm stuck with a £400 pair of trainers that will never be worn. In all honesty I'm not even sure if they are genuine. I have then to provide me with the details of the company they used but they refuse to give me any info. SHOCKING DISGRACEFUL treatment of a customer.

As long as you get your merchandise they are great. BUT if you have any delivery problems or dont get your merchandise, (probly becuse of the delivery company's B.S) Farfetch will not be helpful in getting your merchandise or a refund. Just last week.somebody forged my signature (either the delivery company delivered to the wrong home or "they" stole it) and i am getting every excuse in the world from Farfetch so they dont have to be of assistance. So now i am going thru the dispute with my Credit card company. I never had any problems with Farfetch until this last order but i guess if i would've had a delivey problem before, then i would've found out sooner about their lack of caring customer service. And ive spent over $5000 dollars with Farfetch and this order that was never delivered, with a Fraudulent signature included, was only about $500. So long story short, you are not a valued customer.they only value your money, and when someone on their end screws up, they got every excuse in the world,Not to be at fault! Thats Bad Business
The pictures are the"forged signature, and my real signature!

I have chosen the express mail or the fastest mail on the order I placed on December 28,2019. I paid $30. Shipping on DHL carrier, it told me that the delivery date would be on December 31. I waited, and waited until the end of the day time which is 8Pm fearing that somebody/bypassers might take it and it didnt arrived. I actually just got it now which is already January 2,2020 To think, I also ordered the same day from a different company and also DHL Carrier and it arrived on time on December 30,2019, what it says on the delivery date. First, I wasted my money on Shipping. Second, I wasted my time waiting for the delivery. Third, I had so much stress that I had to choose for another outfit to use for New Year's Eve.

I have been shopping for while now i can recommend any of my friends and I will continue shop with Farfetch everything about them it's Amazing from shopping to deliver perfect

Far fetch offers shopping from around the world. I have purchased from them a couple of times and each time was a disaster. The first time, my shoes were delivered by UPS and the delivery guy reamed me out for not being home on his previous two tries. Granted this was no farfetch's problem I tried them again. I bought sone $1100 boots. They were ok but I was not sure if they were a bit snug so I ordered the next size up also. By the time they arrived, we had an emergency and flew to a funeral. When I hit back and tried them on, they were way too big. I wanted to return them to far fetch but they said I was over the 5 days they give to return items internationally! Five days?! I tried to explain my situation and they absolutely refused to help. They showed no compassion, they completely refused any customer service at all. Eventually my husband called so done in the executive department and was told so done would call him back. No one did. It has been months of us calling, leaving messages and emails and we get nothing from them. We were even ready to accept a credit note. I can't believe this company is so heartless and did not even have the courtesy to respond to emails and phone calls. You would think that the executives want to set an example and show what is good customer service and at least look into the matter. So now I have two pairs of $1100 fendi boots, one which is totally useless to me. I guess far fetch thinks my uncle shouldn't have died at the time he did and this is all his fault. Will never buy from them again!

DO NOT PURCHASE FROM THIS WEBSITE - THERE ITEMS ARE FAKES!
I purchased a pair of shoes from this website which did not fit so I returned. A week later Farfetch responded and said my refund could not be processed as one of the shoes was fake (and one was real).
I was told that the fake shoe/real shoe will be returned to me and I would not receive a refund.
I am absolutely disgusted that the consumers are being blamed for their lack of due diligence from their own supply chain. Whilst I am disputing this, I am currently the one being left out of pocket due to Farfetch's lack of due diligence when sending items out.
I would have never noticed that one of the shoes were fake so BEWARE that you could be wearing FAKE designer items that you purchased from this website.
Buy direct from the designer - it's not worth the risk using this website!

I recently ordered a jumpsuit from Farfetch but it was so small that it didn't go up my leg. I requested a return and packed it properly, with all papers it came with packed neatly inside (I reprinted the return label because it was squashed when it arrived so I left it with the jumpsuit). I didn't return the hanger since it was cracked when it came and I was worried it would ruin the jumpsuit on the way back. Everything was perfect. I sent it back in exactly the same condition it came, with all tags and within the timeframe allowed. I received an email from Farfetch saying that they cannot accept my return because the jumpsuit had no labels, smelt of cigarettes and had a stubbed out cigarette in the packaging (they provided me with a fake photo). This is a complete lie - the jumpsuit was perfect, it wasn't even tried on properly since it was tiny. It had al labels attached to it. I don't smoke, my husband doesn't smoke and I have two young kids who obviously don't smoke. The jumpsuit never came into contact with anything of the sort. They said that they won't allow their supplier to sell the jumpsuit on their site anymore but they are sending it back to me and they won't refund me. This is pure theft! I've never, ever had a problem with anything i've ever bought online. Beware of them!

DO NOT WASTE YOUR MONEY OR TIME SHOPPING WITH THEM! THE CUSTOMER SERVICE IS HORRENDOUS! THE SERVICE REPRESENTATIVES AND SUPERVISORS ARE ALL RUDE AND INCOMPETENT AND THEY CAN NEVER SUPPORT YOU OR SOLVE YOUR PROBLEM! DO NOT SHOP WITH THEM UNLESS YOU WANT TO DEAL WITH CONSTANT HEADACHES AND HASSLES! SHOP SAKS OR NEIMAN!