logo

Farfetch
This website seems to be closed. Find similar businesses

business logo of Farfetch

Farfetch

farfetch.com
Australia
1 review
0 helpful votes
Follow pauljit k.
Unfollow pauljit k.
Send Message
Share Review
Report Review

Very trustworthy
October 3, 2019

I ordered a balmain jumper from the UK and received it within 3 days and I'm located in Melbourne Australia. Jumper was in superb condition. Couldn't be happier

Date of experience: October 3, 2019
California
3 reviews
0 helpful votes
Follow Mary G.
Unfollow Mary G.
Send Message
Share Review
Report Review

Amazing Web site
August 10, 2020

Farfetch is the best if you are looking for the top of the line clothing. They have a wonderful selection and their process is so easy. They handle everything for you. Shipping, Returns. Etc.

Date of experience: August 10, 2020
New Zealand
1 review
0 helpful votes
Follow Jessica N.
Unfollow Jessica N.
Send Message
Share Review
Report Review

Fast
July 3, 2018

I love my sneakers and great fast shipping. Great choice of products. A little in the expensive side but very worth while. Super fast international shipping. I will and have been a return customer.

Date of experience: July 3, 2018
New Zealand
1 review
0 helpful votes
Follow Yuping W.
Unfollow Yuping W.
Send Message
Share Review
Report Review

The delivery is so fast, much over my expectation. Clothes quality is good. This is the first time I bought from Farfetch, but really impressive. Will continue to shop from Farfetch.

Date of experience: November 30, 2018
Singapore
1 review
0 helpful votes
Follow Jere H.
Unfollow Jere H.
Send Message
Share Review
Report Review

Had a good experience with the purchase. Item was delivered within a week.
No issue with the sizing. Import taxes included in the price already. Updates were prompt in every step.

Date of experience: January 15, 2018
GB
1 review
2 helpful votes
Follow Muhammad I.
Unfollow Muhammad I.
Send Message
Share Review
Report Review

WHAT A JOKE OF A COMPANY AVOID AVOID AVOID I WOULD NEVER GO BACK TO THESE LOT EVEN IF THEY GAVE ME EVERYTHING FOR FREE ABSOLUTE SHOCKING SERVICE BEEN WAITING 2 WEEKS NOW FOR A ITEM NOW THEY ASKING FOR ME ID AND PICTURE OF MY BANK CARD FOR NO REASON AVOID PEOPLE AVOID THEY HAVE £1200 OF MINE ON HOLD!

Date of experience: April 11, 2018
Farfetch c. Farfetch Rep
over a year old

Dear Muhammad,

Thank you very much for taking the time to provide us with your feedback. We are so sorry to hear that your order was not processed in a timely manner.

As your feedback did not provide order details, we will be sending you a private message to address this issue. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.

Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.

Warm Regards,

Farfetch​​

Australia
1 review
0 helpful votes
Follow Jimmy L.
Unfollow Jimmy L.
Send Message
Share Review
Report Review

I bought a Ysl wallet, it's a fake item and I can feel the wallets leather is PVC definitely not cow leather, but the customer service is good, I did get my money back as I return it when I received the wallet.

Date of experience: February 10, 2019
Farfetch c. Farfetch Rep
over a year old

Dear Jimmy,

Thank you so much for sharing your feedback about your recent purchase. We're so sorry to hear that the quality of your purchase didn't meet your expectations but we're happy to hear that this issue was resolved. All of the merchandise listed on our website is authentic so we hope you make a replacement order with us soon. If you need any more assistance or have unanswered questions, please send an email to customerservice@farfetch.com.

Warm Regards,

Farfetch

Portugal
1 review
0 helpful votes
Follow Ana B.
Unfollow Ana B.
Send Message
Share Review
Report Review

I ordered a lovely Burberry scarf, that I was flirting for many time... but did not come with the original box to pack in my closet.
Such a disapointment with the packaging.

Date of experience: June 29, 2020
Croatia
1 review
0 helpful votes
Follow Erna C.
Unfollow Erna C.
Send Message
Share Review
Report Review

I order for Farfetch on 05/07 and recive my order 09/07, soo express delivery
They have soo proffesional customer service, they help me with size of the shoes SW. I recived shoes in original box with dusty bag and everything. I definetly recommend to buy from Farfetch because you will recive original items in orginal package Farfetch you have soo kind and proffesional customer service.
The shoes are perfect, perfect fit because i have really specific narow foot, soo beautifull, unique and comfort. I will order again from you because you are the best Buy from Farfetch because you will be soo delighted

Date of experience: July 9, 2021
Hong Kong
1 review
0 helpful votes
Follow Morgan C.
Unfollow Morgan C.
Send Message
Share Review
Report Review

Fast delivery
January 11, 2021

Only take less then a week to delivery.
Never thought it would take so fast
The shoes is same as the photo, the size is perfect fit, and I love it so much.

Date of experience: January 11, 2021
Texas
1 review
1 helpful vote
Follow R D.
Unfollow R D.
Send Message
Share Review
Report Review

Love farfetch
September 9, 2018

All my experiences have been great with Farfetch. Very good customer service. The quality of the all high end designer items I have ordered have been excellent and as described on the website.

Date of experience: September 9, 2018
Croatia
1 review
0 helpful votes
Follow Karla P.
Unfollow Karla P.
Send Message
Share Review
Report Review

Irresponcible
December 4, 2018

I got item that is really bad quality and broke after three days of usage. I tried to contact customer service and sent them pictures of the item and got no answer. Disaster!

Date of experience: December 4, 2018
Farfetch c. Farfetch Rep
over a year old

Dear Karla,

We're very disappointed to hear that you had issues with your purchase so soon after delivery. Our customer service team may have been experiencing higher than normal volume but if your message was successfully sent to them it would have been answered as soon as possible. If you still need assistance, please send an email to customerservice@farfetch.com so that we may investigate.

Warm Regards,

Farfetch

GB
1 review
0 helpful votes
Follow G F.
Unfollow G F.
Send Message
Share Review
Report Review

Ok. Not great!
November 15, 2018

Box very hard to open. On the site the item was described as Made In Italy. It's Made in China of course (printed inside the item). Will not buy again.

Date of experience: November 15, 2018
Farfetch c. Farfetch Rep
over a year old

Dear G F,

Thank you so much for your feedback. We're so sorry to hear that your purchase didn't arrive as expected and we're happy to look into any description errors. If you still need any assistance, please feel free to send an email to customeroutreach@farfetch.com with your order details. Please reference this review in your email.

Warm Regards,

Farfetch

BN
1 review
5 helpful votes
Follow Eric Y.
Unfollow Eric Y.
Send Message
Share Review
Report Review

I remind to you all NEVER SHOP ON FARFETCH.com. $#*!ing Website that try to sell something nice online. When you placed order they will claim that no stock. But they do the withdrawal. Send email they will only reply the same thing but not solution to customer. A week ago they claimed that have cancelled order and refund to me. Until now I haven't received a cent back. Check with my local bank I was told merchant didn't instruct bank to do any REFUND. What the $#*!! SCAMMER! I think they just try to attract customer to placed order. Eventually no stock ore. In this way they can use Customer money for other purpose! What a good way to use the money for rolling and without any interest back. Very smart way and $#*!ing PIG BRAIN FULL OF $#*!! Cheater Scammer. Email never reply... Don't buy here you will regret. Ignore those $#*!ing post and sale
Item! What service you have offered to
Your customer FF?! Website said very good term and condition. When something happened they give a lot of $#*!! A lot of nonsense. Where is my my money? I waited
For so long I didn't receive a single cent. And now I just have my right to $#*! YOU FARFETCH!

Date of experience: June 23, 2014
Farfetch c. Farfetch Rep
over a year old

Hi Eric,

We are really sorry that you had such a bad experience placing an order on our site. On some few occasions, orders can be cancelled when the boutique finds that the item that was ordered became unavailable at the time that the order was placed.

I kindly ask that you get in touch with us directly and we will gladly solve your refund issues for you.
We look forward to hearing from you,

Thanks
Farfetch

Italy
1 review
0 helpful votes
Follow M F.
Unfollow M F.
Send Message
Share Review
Report Review

What I bought is a gift, and I will be able to vote for it only after the date.
The shipment and all informations on it is really great and constantly updated.

Date of experience: August 7, 2018
New York
4 reviews
47 helpful votes
Follow Jae T.
Unfollow Jae T.
Send Message
Share Review
Report Review

I really like this site for learning about new trends and styles. It is a bit hard to navigate and not everything is easy to find but for fashion knowledge, I think it is a great resource.

Date of experience: October 10, 2013
South Carolina
1 review
0 helpful votes
Follow Scarlet g.
Unfollow Scarlet g.
Send Message
Share Review
Report Review

Fantastic!
December 5, 2018

Love this site and the care and essence they put into this site as well! Great shipping deals and received in a timely manner all I can say is I love farfetch

Date of experience: December 5, 2018
Canada
1 review
0 helpful votes
Follow Benjo E.
Unfollow Benjo E.
Send Message
Share Review
Report Review

Amazing!
July 23, 2021

Website is easy to navigate. Large selection of merchandise (mostly signature). Delivery is quick and accurate. Merchandise arrives in pristine condition due to the care and quality of packaging.

Date of experience: July 23, 2021
Canada
5 reviews
32 helpful votes
Follow Adam S.
Unfollow Adam S.
Send Message
Share Review
Report Review

Both items arrived as ordered in perfect condition, both Alexander McQueen items at 50% off. Fast shipping and taxes and gratuities included in price. Thanks again.

Date of experience: January 27, 2016
Farfetch c. Farfetch Rep
over a year old

We're so glad to hear that you've had such a positive shopping experience Adam! Thank you for taking the time to share your feedback and we look forward to providing you the same service in the future!

Sincerely,

Farfetch

GB
1 review
4 helpful votes
Follow Caroline T.
Unfollow Caroline T.
Send Message
Share Review
Report Review

My advice: don't go anywhere near this website. I ordered an Alexander Wang bag from them a few weeks ago. Unfortunately the stitching came undone after a few days, it clearly hadn't been finished properly at the factory. Assuming this was a rare occurrence, I contacted Farfetch and returned the bag for an exchange. This was refused, Farferch said it was a limitation of the designer and Alexander Wang don't provide exchanges, and a repair was the only option. I declined and requested a refund. This was also refused for the same reason, I was also told rather threateningly that if I did not agree to a repair, my return would be refused on arrival. I complained but Farfetch began ignoring my emails, when I rang they tell you they'll get back to you and don't. I looked on Alexander Wang's website which clearly states in the T&C's that on the rare occasion a product is defective they are happy to provide a refund. I've lost £622 of my money, and I'm seriously considering shopping this website to the media, people need to be warned about this website. I wish I'd read the reviews on here first, I'd never have ordered from them. If you're buying designer items and spending this kind of money, my advice would be to buy directly from the designer, or a well known store or site like Selfridges. Don't go anywhere near Farfetch..

Date of experience: November 7, 2014
Farfetch c. Farfetch Rep
over a year old

Dear Caroline

Thank you so much for taking the time out to provide us with feedback. We are very sorry that you were not satisfied with your shopping experience with us.

We are sorry to hear that there has been an issue with the Alexander Wang bag you have recently purchased from us. In case of quality problems, we would always review the item before seeing if it need a repair. Regrettably not all brands can supply replacements hence why a repair would have been offered. I do understand that you would rather received a refund instead of the repair. Please do contact us on +44 (0) 20 3510 0670 so we can discuss this option further.

Once again, we would like to apologize for any inconvenience caused and hope this does not deter you from purchasing from our site in the future. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.

Kind regards,

Farfetch.

Overview

Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.

service
391
value
376
shipping
384
returns
307
quality
355
This company does not typically respond to reviews
+404