Farfetch

The support was ABSOLUTELY horrible. I ordered an item. On the arrival date, nothing came in. I, the customer, had to call and check in and ask why my item had not arrived. They had to go check with the company that held the item and finally figured out the company did not have the item. None of this was figured out until I contacted FarFetch. I was promised to get an update the following day and, at the end of the business day, I did not receive any phone calls. Overall, this was a horrible experience. The 10% off does not help with anything.

Ordered a bag at the beginning of December 2017 and when I came to open it on Christmas Day it turned out the handle had a fault. Due to this I contacted farfetched who said they would try to replace the bag. I sent the bag back at the end of December and a few weeks later they have gotten in touch with me to tell me that they can not replace the bag but will give me a full refund. I still haven't recived my refund and non of my calls are being answered! I have shopped with many online stores like farfetched and have never had this kind of problem with them!

Don't buy off this website! Their customer service is awful. They won't answer emails. They sent me an empty box and no product inside and are taking no responsibly, giving no refund, no new product etc

They have very strict rule that I need to sign when I receive the item. I could not even change the setting to "receive the item at nearest fedex office" because of their policy.
Fedex tried to deliver the item three times but I was not at home because I'm working during the day. They returned the item back to Italy even though I really wanted to receive it.
I found it was ridiculous that I needed to stay home to receive the item?! The item has returned and they received the item back already two weeks ago but I still haven't received the money back. It feels like it's such a scam.
I will never shop with them because I can never receive the item!

After reading so many mixed reviews I was reluctant to continue with my purchase but the 14 day free return policy put my mind at ease. Decided to order a Many Atelier bag from Stefania Mode boutique which I wasn't sure at all what to expect in terms of quality, condition, wrapping PR anything else. The item arrived in flawless conditions perfectly wrapped, all with inclusions dust bag care card detailed receipts and all. Communication from FarFetch throughout the process and delivery took less than a week to Dubai. Only thing missing is a discount code to use on my next purchase cuz I'll definitely be repeating!

I believe the items are genuine and generally come well packaged. But the pricing algorithm annoys me. I had something in my cart, and in the next 10 minutes the price for the one size I had in my cart had gone up $40. All other sizes remained the previous price. Sneaky.