Thanks a lot for your shopping website, which is one of the best sites
I always be happy with what the request arrives to me, because the speed of arrival of the request is excellent and easy to receive, and the way of packing is safe
First time Ive shopped with Farfetch. Absolutely love my Miu Miu bag! But whats even more amazing is the fact I placed my order on a Monday and received my handbag byThursday!... all the way from Italy! Definately will shop with Farfetch again!
Far fetch accurately market the product, shipped it immediately, and the shipper communicated throughout the shipping process. The shipper offered me options for where to leave the package, went to leave it, and whether I wanted to sign for it or not. Fabulous service!
They sent me a faulty handbag, I immediately did a return. After a month of the partner boutique keeping the item, they accused ME of the item damage and denied my refund. They told me they'd send the bag back to me! Avoid at all costs!
It's fast, cool, very good! It looks like I had seen it on the Web. But it is not in the country but in other countries. Where I was giving up before, I was able to satisfy thanks to you participating in the service I would like to write to you very much.
Thanks.
I was looking for an affordable nude pink crossbody and know about farfetch from good resource of review http://www.clothingric.com/blog/farfetch-review.html.
Farfetch have a great quality products reasonable pricing. Good opportunity of saving via coupon and deals.
I ordered two high end items on Apple Pay and clicked my phone and saw that a previously used gift address was in my phone even though I had changed it in my Mac computer. It didn't populate. I Called farfetched immediately and they said they would take care of it and cancel it, they did not. Apparently that was a far fetched claim. My $300 order went to someone else's address and I was still charged. I get it was my mistake, but an order should be able to be canceled within one second of ordering, especially if they say it was.
I do all of my shopping online and I appreciate when a site is easy to navigate and delivery is fast. Farfetch has great merchandise and designers, and shopping there has been a good experience all around.
Totally different design from what it showed on the website! Never will buy here again! I paid alot of money because i loved the design and little did i know they would send me a whole different design!
Dear Mia,
Thank you so much for taking the time to give us your feedback. We're so sorry to hear that your order did not arrive as expected but we hope all issues has been resolved. If you have any remaining questions or would like to give additional feedback, please send an email to customeroutreach@farfetch.com with your order details so we can assist you.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
One of the shoes were dirty on the sides and the sole. It did not have paper in it and the other one did. It was obviously tried on and they didnt bother to clean it. It had several brown dirty spots. 3 in total I received them In a timely manner. Also farfetch never let me use my 10 percent off
Code for first purchase. I emailed and called but they could not solve the issue. I have spent a thousand dollars in the last month and they would not compensate my 10 percent. Pretty lame. I feel like they dont really care about me as a customer. I wont recommend them.
Dear Jorge,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you would rather contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Overview
Farfetch has a rating of 2 stars from 1,781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
Thank you so much for taking the time to share your experience with us!
We're delighted to hear that you've had such a positive shopping experience. We look forward to providing you the same service in the future.
Should you ever have any questions or concerns, please feel free to send an email to customerservice@farfetch.com. You may also speak with a representative by calling +1 213 375 0858 or +44 (0) 20 3510 0670. It is always our pleasure to be of assistance.
Warm Regards,
Farfetch