I ordered a Christmas package on Farfetch that was supposed to arrive by 12/16. It didn't arrive in time. I called Farfetch a few times and was told it should arrive before I left for holidays. I left the country on 12/19 it still didn't arrive. I called Farfetch a few times to ask that the package be delivered to a Fedex location for me to pick up. They were not helpful and said they couldn't do that. FedEx dropped off my package to the WRONG unit while I was on holiday and some random person signed for it. Now I have to file a lost package claim, and wait 2 weeks to MAYBE get $380 for something I didn't even get. I'm also without a Christmas gift... thanks a lot!
My order came in good condition and was delivered really fast considering it came all the way from Poland. The packaging really shows that the product was handled with care. Overall, it was a really good experience.
I discovered the Premiata brand in Milan. It's very special because it's not available retail in the USA. Thanks to Farfetch, I have easy access to the global fashion marketplace. Simple processing and rapid shipping works for me.
They have a very pretty site and everything, but the products aren't what they tell you. I ordered there on Black Friday and received my order a few days ago. I spotted pretty quickly that even though it was well made. It's a fake. I sent them a mail 2 days later (2 days ago by now) about this and that I want to return the product, but they didn't reply to my request.
I want to have my money back and the correct address I can get the return to before the 2 week period ends but they don't answer that quickly at all.
I just received my Chie Mihara shoes today and they are wonderful. The product description was accurate and the overall service was excellent. In addition, the price was very competitive and delivery required a signature, which I appreciate (for extra security).
I bought on line and happy about my purchase. Only after two days they contacted me saying they wanted ID and credit card picture. I called my bank explaining all and they said the amount needed was at farfetch's disposal who had either to accept or reject it. At the end farfetch accepted the amount and just after cancelled my order saying the refund would have been transferred in 14 days. They could reject the amount immediately if they had doubt about my payment but they took the money and kept in their account for 14 days. A big waste of time and money. The amount was aver 1000£ and would have matured interests in my account.
We're so sorry to hear this Roberto. We'd love to look into this in detail for you so we are going to follow up with you via private message. Please provide your account details so that we can look into this for you.
If you need immediate assistance, please give us a call at 1 (213) 550-3798 and we will be more than happy to assist you. Thank you for bringing this to our attention.
Sincerely,
Farfetch
I received the wrong item a couple weeks ago from Farfetch.com, the customer service Agent by the name of the Daniah K. Was rudest person I have ever spoke with the supervisor by the name of Shawn Bradford was a b i t c h giving me attitude. I spent 7,000 on my order for this service. NEVER shopping with them again!
Dear Lily,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you had issues with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any additional questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Ordered a dress and a pair of shoes. At the end dress was not available and shoe were dirty and marked. Shoes were over 1000 usd and they were dirty and scuffed?!
Horrible customer service, I felt like i was talking to myself. E-mailed the customer service and did not get anywhere. I should not be charged for shipping customers and duties if the product was faulty.
Dear Julie
Thank you very much for taking the time out to provide us with your feedback. I am ever so sorry to hear that there has been an issue with your purchase.
All our boutiques quality check each order before it is shipped. I am so sorry that your purchase was not up to the standard you would expect from us. We would like to review your case further so please do get in touch with us over the phone. You may call us on 1 (213) 550-3798. You may also contact us via our online chat service by visiting our website. We are reachable 7 days a week.
Once again, we would like to apologize for any inconvenience caused and hope this does not deter you purchasing from our site in the future. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Thanks
Farfetch
Love everything about it, I just love to be notifie about certain brands when it arrived. Like a notification via email. Coz sometimes it finishes fast. I would like more sneakers, limited ones. Exclusively, pre ordering before all the people. Discount for sure. Its nice to be VIP in your account.
All the best
Fahad
If there is a ZERO star option I would've selected that. Purchased two items from them, one of which arrived substantially late, and the other, arrived with only an EMPTY box, that is right, an EMPTY box without actual item. How ridiculous!? The most disgusting online shopping experiences ever. After contacting their customer service, they are STILL investigating after weeks! LOL, stay away from this scam site!
Dear Andy,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any additional questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Overview
Farfetch has a rating of 2 stars from 1,781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Serena,
Thank you very much for taking the time out to provide us with your feedback. We take reviews such as your very seriously and would like to help resolve this issue as quickly as possible.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch