Farfetch

They changed pricing policy and instead of showing prices in Euro as it was before, are now showing in my local currency and with a reiddiculus convertion fee which is almost 10% worse than if convertion to Euro would be done by my bank which means that for items worth 1000 Euro in my basket I have to pay the equivalent of 1100 Euro in my currency (!).

Guess what, even when all items in my basket come from Italy, France and Germany (so the prices are natively in Euro) and my card is in Euro, I still can not pay in Euro, they won't let changing currency. Isn't this a discrimination? They found a new way to make extra profit, converting currencies.

It's better to shop directly from boutiques.

I have bought a pair of nike air max 90, it wasn't specified if the model is for women or men so i called the customer service and they said it was for men hence i bought a size smaller. When arrived i found out the model was for women, the shoes were way too small and now the size i need is not available anymore.

Purchased Paris Texas mules as a birthday present - size was way off despite claiming similar size to Jimmy Choo / Louboutin. Called to request a return / replacement as outside of 14 day return period and zero flexibility offered. Manager simply re-stated their policy and was not willing to consider any additional effort to contact Paris Texas to replace the show. Return request was a month after delivery but with all the challenges of COVID no concern / flexibility shown - compare these guys with pret-a-porter and they are a very distant second. Will never consider purchasing again

Purchased a 1780$ CAD bag in beginning of Dec, leather received with strong chemical smell, along with a rip on the leather, almost suspected the bag to be a fake, thus it was returned the next day. I checks the return tracking every day, in 4 days, the bouquet stocked my returned bag back with a higher price! Now it's been almost a month, STILL NO REFUND. Contacting customer service does not help at all! Considering me spending 1780$ to warn everyone to stay away from the site.
-----------------------------------------------
UPDATE Date Dec 30,15
Nikki from Farfetch contacted me after my above 1 star review, and was able to initiate my refund for me. For this, I am very happy, thus I have change this review to a 4 star. Thank you, Nikki!

Your company ruined my Fiancé's birthday, sent me the wrong item, and took 6 days to tell me they still couldn't find out what was happening. Your customer service is deplorable and then my fiancé walked in the house while I'm on the phone trying to get his order fixed after your company sent the wrong item. Then you offer me 20% off for ruining his birthday present... Worst customer service ever. Never ordering from you again.