Farfetch

The company canceled my order and no notification was sent, no one contacted me. The site has our email, cell number, but the company didn't even bother. When I called the customer service, I got some kind of absurd explanation. I was told that email was wrong and that is why the order was canceled. What kind of moronic explanation. Never use this company.

Do not go near this site! A site of thieves! I ordered a Balenciaga bag and the bag arrived without its small wallet and they are not willing to send me a new one or compensate me for it! They only lie that this is how it comes that it is not true I spoke with Balenciaga! Just thieves and liars! Repulsive servic

I've had my card and id saved by this company. It ended up that I got a lot of money stolen by this company. Money I haven't spent here at all. I bought my wife some shoes, worth $70
They ended up taking $1000 from my account. Robbers. And I'm not getting my money back either. Even though they've found out, that it wasn't me, spending any money here. Because, they've already shipped the goods to someone who had hacked my informations on this site. They shipped the goods at the same moment, that the money got taken from account. When I ordered for my wife, it took days to get the confirmation and then the process started. Here they took the money and then the package was shipped. I smell something rotten here. And bye bye money

I trusted the size recommendation cuz I know depending on brands and designs sizes may differ and had to waste my 20 dollars on shipping. Thats why I ordered xl instead if L which I normally choose for my size. But whay I received was a enormous t-shirt which I can never wear and when I contacted the business all they mentioned was there nothing they can help and I should have followed by the standard sizing. Well I guess it might follow the companies policies but I do think it wasnt the best service you could have provide to a customer who believed in the websites recommendation.

Farfetch return team accused me falsly for
Defects on boots that I didnt make.
I got boots that were too big, so I packed straight away and send it back. I didnt make any photos.
I got answer from Farfetch that boots came with defects! They sent me photos of boots, I couldnt prove other way so they sent boots back.
And this is not the end! I got boots and I couldnt believe my eyes, but defects are worse then in the photos they send me! This time I have a proof. I dont know what caused these defects(I think the original black box), but what I want you to learn from my mistake- make photos off everything you get just in case.
I still hope they will refund me

I bought a pair of shoes at farfetch.com. I tried the shoes 1 min
At home, then put them back into the box because they were too large and
Returned them to get a refund (their website say you may return the items
And get a full refund within 14 days). Unfortunately, they refused to
Refund me because they said I wore the shoes… Seriously? The shoes are
Brand new. There is not a single mark on the
Shoes, the soles are still perfect, and most of all, the huge tag is still
Attached to the shoes. Are they trying to say I wore the shoes outside,
With that huge tag on it? The funny thing is that on the huge tag, it
Reads "please note we will only accept returns if this label remains
Attached to the product". Well… The label is still on the shoes because I have
Never worn them, so why did they refuse to refund me? BEWARE and AVOID.

After three years and thousands of dollars, Im done with this dying company. Over the last three months Ive spoken to six different incompetent customer service agents, none of whom took one ounce of pride in their jobs. Misinformation, outright lies and total disorganization. The story is long because Ive run into multiple problems with Farfetch in recent monthsa security failure that held my account hostage for two weeks, failure to send me a return label, failure to honor a promo code sent to me as an apology, app errors and morebut I wont go into detail. All you need to know is this: This is not a safe digital space to use your credit card info and you cannot rely on the useless customer service team to support Farfetchs complex business model. This was once my favorite destination for online retail. It has deteriorated badly. Shop at your own risk.