Farfetch

Can't imagine anyone not liking Farfetch. Great clothing, amazing prices on sale items, arrives at my door in 2 days, and return process couldn't be easier. Had only one problem when an expensive Fornasetti chair was help up in customs (only time this happened out of many purchases) and it wouldn't arrive in time for Christmas. They arranged to send it back and I got my refund immediately. I have to return a lot of stuff only because of varying international sizes, but it's never been a problem getting a refund. I am extremely happy with all the clothing I've gotten at great prices.

I purchased a $495 (before taxes) Balmain shirt and received an empty sealed envelope. I immediately went back to the Fedex driver to show them the empty package and was asked to file a claim. Fedex redirects me to Farfetch. Now 2 weeks later I am told the case is closed - "
" After carefully reviewing your order, we're sorry to say we're unable to issue a refund. We can confirm our partner included your item in the package you received. We also checked the weight of the package when it was dispatched, as well as at the time of delivery.
Both recorded weights were the same, which shows wasn't tampered with before or during delivery.
Thanks for your understanding.

Best,
Chyna T.
Customer Service Advisor
www.farfetch.com"

Still waiting on my return!? Still heard nothing!

Ordered a pair of Steve McQueen sunglasses from fartetch they're supposed to be 714 model and I was sent the 649 model. After contacting customer service I get a response saying they'd contact the boutique about my inquiry!? I stated I just wanted my money back and felt they miss-advertised the product. Still haven't heard anything after sending yet another email to farfetch.

When dealing in high end products you need to have a good customer service team to settle any questions reguarding products. You also can't have your customers feeling scammed, as I do. I'm afraid I'll never see my money again and since I've shipped the sunglasses back I know have nothing to show for it.

Placing my first order on Farfetch, the order was reviewing almost 2 week! And now email me for cancelled because out of stock! Now they say will refund within 14 working days! First time order and First Time been Cancelled! What a Joke! NO MORE STUPID Farfetch!

Purchased a YSL jacket and it was too big. I ordered a smaller size from another vendor due to Farfetch not having it. I returned the jacket to Farfetch and to much of my surprise, they said it was damaged and sent it back to me and refuse to address the issue or refund my money. I order high-end clothes from Saks, My Theresa, Net-A-Porter, etc., etc., and have NEVER been accused of damaging a product. BUYER BEWARE.

I ordered a pair of costly Rhinestone boots on Dec. 28th,2022. After I received them, I didn't like the fit and contacted the store to get a return label. They had postal locations to return on their website, and after choosing a location, I returned it with the label they provided. After weeks of not hearing anything about my return, I contacted them, only to get the runaround. They said that I didn't return it directly to DHL, so they refused to refund my $714.45; I had to contact my bank and file a claim against them to get my money. Needless to say, I will NEVER do business with them again in life!
Date of experience: December 19,2022

I purchased an item in August of this year that was stolen upon delivery. I contacted Farfetch and they told me that UPS confirmed delivery and they couldn't issue me a refund. For two months both Farfetch and UPS gave me the run around. I eventually contacted my bank and they issued a charge back to Farfetch. I tried to purchase something recently and Farfetch informed me that my bank has to remove the charge back, otherwise I wouldn't be able to purchase anything from them again. So essentially they wanted me to absorb the cost of the item, which was their stance initially. This is how some of these companies making millions annually treat their customers sometimes. I'll gladly take my money elsewhere.