Farfetch

Ordered a D&G hoodie. It was clearly fake when it arrived. I have quite a few other D&G hoodies and this was massive compared to my usual size. Also the material was really cheap quality. I tried the same hoodie on in neiman Marcus before so knew it was fake straight away. When I called them up they just said ok send it back. I asked the woman if she was surprised that I had a fake because she didn't sound surprised at all and she said no it happens all the time from their "partners", however it's almost a month later and although usps tracking shows it was received farfetch day they can't refund me it's the partner who has to refund. I got it resolved by Bank of America through chargeback

Well lets start about experience as a first customer was worst then ever because the first purchase was late the company is third party seller as they collaborate with all the brands to get the items shipped all over the world customer service was ok fine as they always responded but may be as a delivery company they fail due to not fulfilling the requirement of shipment makes it late at the customs not proper documentation. Now lets come to the big part as what i ordered i received the shoes completely different to what i ordered. I ordered dim Armani exchange black sneaker whole jet black i received visible writing model. I am so disappointed will never buy from Farfetch again. Suggestion refrain from buting from Farfetch. Ordered jet black first one but got the other black second one in the picture.

A issue about order at cyber monday
I want to ask these customers who used the code x201dec14 (20% off) at cyber day. What is the amount you got after you use this code? I was told that it should be 80% of the price exclude duty and plus the full amount of the duty. However, I realized that it should be 80% of the amount include import duty. What is your result when you use the code? I feel that I was fooled.

I ordered a Ganni dress which costs HK 2300. But the fabric pattern of the dress is of different as shown from the website. Customer service has responsed and suggested alternative in view of my disappointment promptly.

I don't typically take time to write reviews but this has to be reported as this company is not dealing only with authentic products. I was suspicious when all of a sudden a dress i was looking for became available and was sent to me straight from China. I was shocked when i saw the dress, the fabric and the stitching was horrible, and I have items from Twinset and know what quality to expect.
I returned it and according to tracking number the dress has arrived back long time ago but have not heard from the company.
Just go to your local luxury stores if you want to spend the money as it's becoming easier to be scammed these days