Farfetch

I am from Australia. I have just purchased an item from them recently and this was my first purchase. I have read some negative reviews for them but I still placed my order as their price is AUD $300+ cheaper than other websites including shipping. I placed my order on 30/3 and received it on 7/4. I think it would be faster if it was not the Easter holiday. I saw there were complaints about scratches on items. But I do not have any on mine (maybe I am just lucky). FYI, I purchased from the Italian store Stefania Mode. I could not choose which store to buy from as my item was only available there. This is my fair view on Farfetch. I wish this is helpful for anyone who wants to buy from them.

I've shopped with Farfetch many times and have not had any problems until now. I ordered the Saint Laurent Kate bag with gold hardware and their supplier (browns UK)sent me the one with silver hardware which is poor quality control. They don't even have a exchange policy in place for messing up, they said if I wanted the correct colour I had to reorder (pay for it again) and send back the incorrect bag before the refund could be initiated. I was left out of pocket $2k until the refund was complete which is ridiculous as the fault was theirs. The worst part was that they couldn't even guarantee me that the bag reordered would be the correct one. I googled the reviews for browns uk and was horrified to see that it was one bad review after another. I would be wary if I ordered another product from Farfetch that came from browns UK. Overall I wasn't happy with my experience with Farfetch this time.

First time purchase for a pair of Lanvin sneakers (size 35) from Vitkac (US$333), unfortunately I received size 36 (which only cost US$296).

Disappointingly that there is no more size 35 available from Farfetch. Farfetch refused to refund the price difference and CS explained "quotation might be various between different boutique even with the same item under different sizes as the popularity of brands are not always the same with our partner boutique."

Received the wrong size product and simply want a partial refund for the price difference to ease the trouble for sending back and loss from exchange difference from refund. Furious that why have to suffer money loss (exchange loss + shipping) even the mistake is made by farfetch's partner boutique. Besides, the shoes' insole were worn out and shoe cap with scratch when I received and check. Utterly disappointed with the quality and service from farfetch and Viktac. Wholeheartedly not recommended to anyone who want to shop here.

Hello guys, i have a serious advision that you should keep away to FarFetch website and do not try to shopping with them if you don't want to lose your money. I have purchased the item from them but i have not recieve anything on that delivery day. Then I have checked my DHL tracking number and saw the detail show that my order was shipped to another person with signed and hide on the address ( just show the city and zip code). I have contacted to Farfetch and they said they just refund the shipping fee, the item was delivered so they can not approved the refund requested and close my case. Oh my god, i can't believe it. That is the irresponsible explain to customer. Finally, i have to work with my bank to investigated this problem. I am sure Farfetch gonna lose many customers and potential customers in the future if they keep run thier business like this.

These people are absolute scumbags. I, too was confronted with an extra delivery charge ($82.40), and it has been over a month since I returned the shoes I ordered, and still have not received a refund. I have emailed customer service multiple times to no avail. Thankfully I paid through Paypal, so I am opening a dispute with them. I am going to do everything in my power to put these people out of business. Unbelievable! AVOID FARFETCH- THIS SITE IS A SCAM!

DO NOT SHOP HERE! I was traveling and received my package today upon my return to work. I ordered shoes and they are far darker than pictured. I tried to return the item and bc it's 4 days past the ridiculous 5 day return period they will not allow me to return the item. This is my first experience shopping here and I will NEVER shop here again. I'll be telling all of my friends as well. It's a real shame as you have so many hot items. It's unfortunate that your customer service is HORRENDOUS!