I wanted a size smaller by half a size and they wouldnt let me exchange or allow me to return and repurchase at the orginal price as I bought it on promotion with a 20% off... they wouldnt honour the same price... horrible customer service. It was coming from the same boutique in Paris as well. I spent an hour and half on the phone on hold and trying to get them to exchange my shoes for half a size difference. Beyond frustrating and disappointing.
Be very careful when they promise you offers and things like that. They claim the offer is valid for 30 days, this is a lie and a fraude because it simply isn't. When contacting the customer service, they sent you a lot of blah blah and that's it.
Very poorly packed your expensive things, transportation cost are very high.
Think twice.
Luc Smet
I have bought two pairs of sneakers from Farfetch with no problems. With my third pair I have encountered a problem. Farfetch has taken $112 more than the agreed purchase price from my account. The sneakers I bought cost $237.63 (this is the amount displayed on my order total and receipt) according to the companies FAQs "The currency will be set according to your location and displayed at checkout" which was what happened with my previous purchases which all went through in NZD- which is as stated on their FAQs my location. However Farfetch has taken $346 from my account. They are saying this is because my order is now in USD. Super unhappy and will never purchase from this site again.
You guys rock! You guys have so many variations of whatever product a customer maybe looking for.
I feel great everytime I buy a product from you guys especially when the delivery is so fast and so well packed. Keep being Awsome!
I purchased a YSL card holder and a jacket around a week ago, I don't understand why I got a refund saying that the card holder was out of stock. I was very disappointed because it wasn't shown on the website it was out of stock. I ended up with getting one item that I don't really want to buy.
I like the experience, although I honestly think that you could do much better... The confirming and shipping time was too long, and the deliver was schedule for Friday late afternoon, then Monday late afternoon and was done Monday morning... Lukely I had someone at home. Regardless of that the product is perfect and I really like what I bought. I will buy again
Dear Rui,
We are very sorry to hear that your order was not processed and delivered in the expected time frame. Thank you very much for taking the time to provide us with your feedback - we will be sure to use your comments to improve our services. If you need assistance any with unresolved issues or would like to share additional comments, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
I placed an order online and later that day received an email from Farfetch stating they have cancelled my order. I ring and ask why my order has been cancelled and they said my bank did not authorise my payment a '2nd' time?
Fair enough they cancelled my order but what I still don't understand is why they have taken my money (Nearly £400) and not returned it.
I have spoken to customer service who are rude and very unhelpful. I have also emailed them asking to contact my bank so I can receive my money to which are ignored!
I suspect they have let me buy an item that they do not have in stock and blamed my bank so they do not have to honour their order.
Very, very unhappy with this company. STAY AWAY PEOPLE.
Hello Lauren,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We have successfully located your order details and will send a private message to resolve this issue as soon as possible. If you wish to speak to us in the meantime, you may contact us directly on +44 (0) 20 3510 0670. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch
Hey there,
I've ordered a few things at farfetch already but i'm still not sure if it's a 100% legit. I ordered a gosha rubshinskiy windbreaker once which i late noticed that the seams were kind of bad which often shows that a product is fake so i'm basically asking if some ppl here can tell me if this site is legit :(
Dear Jake,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with the quality of your recent purchase.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Site user experience is great, easy to use, delivery is cool
The only thing I hope and was finding is gift wrap.
I couldn't find that option and hope you can introduce that - give us an option and pay more for the option!
I really had a great experience ordering from Farfetch... The only thing I was concerned about was the communication. No number, But the communication through emails were great each time I emailed Farferch they responded quick
Overview
Farfetch has a rating of 2 stars from 1,781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cathlin,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We see that you currently have an inquiry in progress with our Customer Care department. If you wish to speak to us in the meantime, you may contact us directly on 213-550-3798. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch