I am not happy because I didn't get my Gucci belt in its box which was really important for me because that was my gift for my wife in anniversary.
Better than expected and love the authenticity and quality and fast shipping. Great price! No complaints
They seem not to know what they are about on the international and global scene. They are not ready to grow. Don't buy from them.
UK delivery squared away now waiting for the despatch confirmation and delivery from Italy for parcel 2 of 2
I truly enjoyed my first FarFetch experience and I love my shoes! The delivery was so quick and seamless!
I ordered a pair of shoes from this website on the 23rd of June. They sent me an email confirming that my order was sent to me by DHL, but when I checked my order through the tracking number on the DHL website, it said that my order was delivered to the Biondini boutique in Paris, instead of me. I emailed the customer service, they confirmed that my order was at the boutique and they would send it again. It has been a week, and my order status still seems "Ready to Go". I sent them another email this morning about when it was going to be sent, and the customer service answered that the package had been sent by the boutique, but there was probably a problem with DHL. WHAT?! They also said that they were going to give me information about it, but no tracking number, no nothing, and I'm fed up with waiting and receiving the same answers. They have very bad communication with the boutiques they retail, I didn't even get my package and the payment has been made through PayPal. I am thinking of canceling my order, but after what I've read above, I'm more concerned about the cancel process. On the website it says that the order would be in my hands a few days later, but all I got was some email traffic and frustration after almost 3 weeks.
DEFINITELY NOT RECOMMENDED...
The price is so good compared to other e-commerce. DHL shipping is so fast. Besides, it is return-friendly. Very good customer experience.
I've received a bag which was clearly already used by someone else. The bag was dirty and the surface of the bag has kind of hollows. Disappointed.
Dear M T.,
Thank you very much for taking the time to provide us with your feedback. We are so sorry to hear that your purchase did not arrive in perfect condition.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
We sincerely apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
A: my package just arrived, but you've already had a 30% reduction. Could you refund me the 30% reduction?
I have been buying for year and they are great. They have great customer service. And shipping is always on the dot.
Good products and lots of range. Super fast delivery by DHL. Authentic products with good packing. Good to buy!
Thank you Farfetch for the amazing experience of online shopping. Always the best
Love the pakage and wrapping and every small details
Thank you
Item was of good quality, and the packaging was impeccable. The shipping was fast and I am happy with my purchase and buying experience.
Easy to buy, easy to choose, transparent pricing, fast delivery. Positive shopping experience, happy customer..
Order to dispatch longer than expected however, dispatch to delivery very fast, reliable and traceable
Hello David,
Thank you so much for taking the time to share your experience with us! We sincerely apologize for the delayed processing of your order but we're happy that you're still satisfied with your shopping experience.
Should you ever need help with a future order, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you with any questions or concerns.
Warm Regards,
Farfetch
The package was well-wrapped and even the packaging was not damaged. I purchased a dress from there as a gift and the recipient was super happy.
Quick delivery, very nice quality. I was surprised by the short delivery time and the quality of packaging.
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Atish,
Thank you so much for sharing your feedback regarding your recent Farfetch order. We're so sorry to hear that your purchase did not arrive with all of its accessories as we know that this is an important part of the luxury experience. We hope our customer service team was able to assist you but if you still need help, please send an email to customeroutreach@farfetch.com and reference this review.
Warm Regards,
Farfetch