I received the bag with missing component, then I contacted the service center, someone received and promised to
Its chic and casual and it looks exactly the same as the pictures. And the best thing is that its very comfortable
You sent me a $400 dollar top and I could smell perfume in it from someone who must have sent it back to you. Then you sent it to me.
Clear and intuitive website. Easy to order and to process the payment. Good follow up and reaction from the seller.
My blazer just came, tried it on and it is amazing!!! So happy and even received a discount on it!!
The delivery was very fast. I needed to reschedule the delivery with DHL and it was really easy to accomplish.
I bought this Miu. Miu knew it was old when he looked at it. He was really angry when he bought more than 500 Australian dollars
Everyday stylish bag, goes on every outfit. I like I can wear it like a backpack and on my shoulder like a regular bag.
The website and the product and the shipping experience, everything is perfect! I will order more glasses from farfetched!
I purchased many things on this website over the Thanksgiving offers. I absolutely love everything I purchased.
Great seller and great product. Delivery was super fast and good tracking information. Great experience overall.
Perfect communication, shipping, package and product! I love the convenience and the experience at the website!
The customer service was extremely helpful and kind. The package was sent in an amazing condition and the feedback was immediate!
I placed my order on Tuesday 5 May and my order arrived on Saturday 9 May. Everything was quick and orderly.
Thank you the reliable delivery, i love all what i brought here, and i want to shop here more and more. Thank for the service.
The product came within the timeframe and the product came exactly as advertised! Brilliant experience, will definitely be ordering again!
Item receive in good condition, item packaging was nice too.
Highly recommended. Delivery was fast too
I would like to exchange size, the one i got is the wrong size
I want to exchange and get size 7 (38)
Good customer service and fast delivery! Great jog with keeping contact with delivery updates and overall affordable service!
I finishing of the scarf is not perfect and the quality is not as I excepted
It is not like as original
Dear Fatema,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with the quality of your purchase.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jiawen,
Thank you very much for taking the time to provide us with your feedback. We are so disappointed to hear that your purchase did not arrive as expected. We hope this issue has been resolved to your satisfaction but if you need any further assistance, please contact us by sending an email to customeroutreach@farfetch.com. We will be more than happy to address any remaining questions or concerns.
Warm Regards,
Farfetch