Order Monday evening arrived Wednesday afternoon from abroad.
Unfortunately didn't fit but doing a return is just as easy
It is a real pleasure doing business with Farfetch: fast delivery, great service, reliable and trustworthy. I would highly recommend
Item received fast, and properly packed!
This is in my opinion the best online shopping website. Definitely recommended.
I'm really pleased with both polo shirts I ordered from Farfetch--the items arrived quickly and exactly as described on the website!
Fantastic products, fast delivering, original brands, good prices, will not be my last order, favorite site to buy designer clothes
My new hand bag got here so quickly! It was beautifully packaged. Will definitely make further purchases from Far Fetch
Wow fastest delivery to saudi arabia! Usually when i purchase something online it takes at least 10 days.
I don't have words, but this is the best shopping app I've ever used. Expedite delivery, authentic stuffs, reasonable pricing etc
Fantastic service, quick delivery & beautiful product. I will definitely be ordering again from this site soon!
Impossible to receive a refund for undelivered items, very poor communication with customer service, beware of this page.
I placed my order on 10/16/2014, and received a dress that did not fit. Every store offer easy return process, thought Farfetch.com is the same, but I was dead wrong!
They received my return item on Oct 27 and was supposed to received a refund right away. As of today, 2/27/2015, I still have not received my money back? Which company takes 4 MONTHS to NOT ISSUE A REFUND FOR A RETURN ITEM? Please read other reviews on other websites, they make things up about the return being not in the same condition. In my case, the dress I return suddenly now has a stain? I tried the dress on for less than 30 seconds, then put it back in the box. They use this same tactic to refuse to refund and drag the process on and on until you never see your money again? Now they have the dress and my money, I filed a credit card dispute, and they responded to my credit card company that they have already issued the refund but to some credit card number that I do not own. I contacted their customer service and asked them where they got that credit card number that wasn't even mine. Then I was told in order to refund my money, I need to first close the dispute. I own a business and I know that even if there is a dispute, you can simply just issue a refund without any problem. I contacted my credit card company again and they let me know the same thing. Yes, they can issue a refund at anytime during a dispute. If Farfetch ask you to close any dispute before they can issue you the refund, please DO NOT trust them. Clearly that Farfetch is lying to my credit card company and I. At this point, I lost $1000 for nothing but frustration.
Please let the "World" know that this company constantly SCAMS their customers! That's how they earn their money. Stay Away from Farfetch please, don't become the next victim!
I ordered a Yeezy boost 350 size uk8.5 but it came as uk10 instead. It creates a lot of unnecessary inconvenience.
I ordered Moschino bag, came 2 days earlier, than promised.
Will recommend to everyone
Thanks again, I love my bag
Masa
Shoes I've ordered came nicely wraped, as described and very fast. Very happy with my order and will shop here again.
I ordered isabel marants size 36, above the sizes was written: french size (French size was also only option to choose). So i ordered just french 36. And got home 35. I called out farfetch on it and they told me. Its because french 36 is in italy 35. But 1: i didnt know i ordered from an italian retailer. And that you should watch out wich size you take because of that. There is nowhere on this site"wacht out wich size you take alert or something" Neither is there an 36 Fr = 35 it sign. And I looked on for example Ssense.com, they have it. So then you look out for it. They should have warned me about it. And 2: my friend also ordered a french size and sended home also by an italian company and she got the good size at home and not a size smaller. I have prove for this sended to customer service after that they ignored me! They also didn't give the shippingfee back. And I am afraid to order from that site in the future because i am afraid it will happen again and they tell me again its my own fault.
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you did not have a good experience with purchasing shoes from our website.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel freer to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch
My 2nd purchase from Farfetch, best service from placing the order to receiving the delivery in a timely manner. I will shop again with Farfetch
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
- Visit Website
- London, London
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ki K.,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear of your dissatisfaction with your experience.
Although, we appreciate that customers must try items in order to understand if they would be of a good fit, please note that it is per our terms and conditions that items must be returned in their original condition. It should not normally take us such a long period of time to look into a return case.
Furthermore, we would like to confirm that it is necessary for a dispute to be closed in order for a refund to be completed successfully. If you have been issued a refund and at the time, you have an open dispute, it may not be possible for this refund to be issued.
Regrettably, I was unable to find your enquiry in our system. We want to look into your query immediately and hopefully offer a resolution as quick as possible. Would you be so kind to call us on +44 (0) 20 3510 0670 (if you are in UK/Europe) or +1 (213) 550-3798 (if you are in USA). You may also contact us via our online chat service by visiting our website. We are reachable 7 days a week. You may provide us with your Site Jabber username, so that we may address your complaint directly.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Thanks Farfetch