Farfetch

I bought a pair of Lanvin shoes (UK 7 as website showed) but received a pair of size 8.
Either inside the shoes or outside the box showed size 8. (not specifying UK or US, just saying TAILLE Size 8)
I contact Farfetch customer and being instructed to start return process so that they would send me the correct size of shoes or full refund if they are no longer available.
In a couple of days, I received an email saying that I ordered UK 7 which is US 8 and Farfetch vendor sent the correct size.

From my previous experiences purchasing European brand shoes, the size either mark UK (7) or EU size (41) and they would never use ONLY US size.

Hence, my reasonable doubt is that either Farfetch might have been selling counterfeit products or they just made some excuses and would not even bother to admit that they sent the wrong size while sending me with the correct size (there are still size available).

In short, my first experience with Farfetch is terrible ( Mr. Porter or SSENSE or even ASOS is a lot better) and wonder if Farfetch product is authentic or not.
Wouldn't make another attempt with this website.

I sent a return of some jewelry worth $350 to a UK merchant and it somehow arrived without anything in the box (so the merchant says). I've had strange things happen with returns a couple of times before, like a random product being returned that was not what I sent for example, and have always been refunded anyway. Not with Farfetch! They "investigated" my case, asked me for "evidence" that I shipped the product in the package (what would that even be?), and eventually told me that their investigation concluded and they would not refund me. My best guess is that DHL stole the product - it was jewelry so very lightweight and the driver knew what it was per Farfetch's own policy of checking that the product is in the package with DHL. Farfetch is the one with the DHL contract and the one responsible for the product between transit, so you'd think they would take responsibility for the loss. No. Additionally, since Farfetch is the actual account owner with DHL only they can open a claim, I can not, and they have refused to do so. Their customer service team has only stonewalled me, refusing to answer basic questions or provide any sort of detail whatsoever. I've filed a dispute with my credit card company which will hopefully go through. If not I'll file with the BBB and likely have to eat the $350 loss. I was beyond shocked by Farfetch's customer service, especially towards a prior customer, and will never shop with Farfetch again. I'd be wary if you are ordering anything that you might need to return. Even if you have the DHL driver "check" your package like Farfetch instructs you to, that apparently provides no evidence that you actually sent the product. If the DHL driver or the merchant is unscrupulous, as far as Farfetch is concerned you are SOL.

I just want to say that Farfetch seemed to be a legit website when I first saw them as an alternative in Bluefly (which by the way is a great site that doesn't LIE). I went ahead and looked for some Burberry Polos and found on their Sale tab that they had a couple for a very very good rate. Unfortunately, I couldn't get them in time and were sold out by the time I made up my mind. I put a request to inform me when they would be getting more. The price was 68 bucks each. A couple of week later they sent an email that they had more in stock, I immediately went back to the site and bought the two shirts. Prices were great and they were supposed to be sent in 4 business days. About 1 week later I got an email saying that the price was incorrect and that they offered 20% discount (much like other reviewers here). Of course I felt scammed and replied telling them to cancel my order.

Its been more than a week, I actually went ahead and bought the two shirts on a local bloomingdales (which by the way raised their prices in the mean time so I ended up paying way more than intended), and since I haven't gotten a response back from Farfetched and of course, haven't gotten my money back.

They took the 150 out of my checking account immediately after I pressed "Sale Complete" and I had to call the customer service representative to ask her why they hadn't processed my cancellation and gave me my money back. She said the employee who was supposed to help me had been out, and that she was very sorry for this.

This is very unfortunate and feel powerless in this situation. Big companies like this get to keep my money for as long as they want and mislead people into thinking they're getting something that's not. Very VERY disappointing. Hope people read this and stop buying from them.

I bought a dress online. So far so good. Never got an email of confirmation of the purchase. After a week and 3 calls from me to farfech customer service, I learned that they can't fulfil the order. So took them a week and an extensive follow up from me to them to realize they can't fulfill the order. In my last call to the Customer Service (Connie is the name of the lady I was talking to) - all I got from her was "I DON'T KNOW" - All I got from the Customer Service in regards my issue of having bought and paid for a dress that was never going to be deliver was - I DON'T KNOW. Didn't offer any solution, didn't even let me speak, she will continue speak over me. As I couldn't speak and Connie wouldn't listen, I asked to speak with the manager which after 15min of waiting didn't even attend my call -apparently it was busy with another call. Finally I suggested To Connie -once she finally let me talk- to go a size up on the dress or check the same dress in different colour. She helped with that request. The situation now is: I have to wait another 24h to see if the third party boutique can fulfill the new order. I am guessing that if I don't hear back within 24h I would have to chase farfech AGAIN... is this for real? I am starting to think that the website is a total scam.