Farfetch

On June 16th, I have placed an order, number M3VP, "Dolce and Gabbana" pumps size 38. I have also placed a request to notify me once size 37 (which is my TTS) is back in stock.
On June 30th, after the shoes were delivered, I have received a notification to my mail that my "item is back in stock", which is the size 37.
On July 2nd, I have placed the order for the 37 pair, number UP4W. I have payed for the item, received a confirmation from Farfetch and from PayPal for my payment. I have also booked a return collection for the 38 one, to be more than 24 hours later. Hoping that in case the order is not processed I will be notified shortly and will cancel the return and stay with the 38 size.
5 days after placing the order and after sending emails asking for an update on the status of my order, I was notified that my item was not in stock and order was cancelled. The representative at the call center explained that the web store merchandise is also sold at the boutiques and that this item was probably sold at the boutique before complying to my order.
The representative response to this was that I would get 10 pounds discount on my next order- which is a complete disregard of my intelligence as your customer! Bought shoes which did not receive for 400$, and they offer me 10 pounds for my next purchase.
Also no one got back to me after repeate calling and sending emails

FARFETCH is The only online shopping site I am 100% satisfied with. Thanks a lot all FARFETCH and DHL Cargo

STAY AWAY FROM FARFETCH AT ALL COSTS! Nightmare is how I describe my experience with them. I paid $1350 for a BRAND NEW Valentino Rockstud bag and receive a USED bag (clasp and plate completely covered in scratches from top to bottom, left to right as if someone opened the bag 1000 times, scratches in the leather, lint/glitter inside the bag and tags not attached.
Gente Roma offers me an insulting $66 off. They send me a $1350 used bag instead of a new one to a 1st time buyer and this is what you insult me with?

FARFETCH has done absolutely NOTHING to remedy the situation, other than contact Gente Roma and see if they insult me some more with probably $5 more off lol
It's been almost a week and no resotion at all. I have a feeling Farfetch is trying to run the clock on me, so if try to return the bag it in a few days, it will be too late.

After all the HORROR stories I've read about Farfetch (Google their reviews and you will see)
I'm glad I took a video of me opening the package, otherwise I'm sure they would refuse a refund because they would accuse me of using the bag and then returning it. If I'm lucky enough to get any of my money back, instead of being stuck with a used old bag, it will take ONE MONTH TO GET A REFUND from these blodsuckers!

I suggest if you're brave enough to still order from them, you cover your yourself and do the same. Take a video of opening the box. Not that that means anything anyways. They'll probably insult you with a mediocre discount at best.

Everything would be OK, but I have noticed that a lot of their products seem to wear off quite fast.