Farfetch

If I could give Farfetch zero stars I would.

I purchased a Moncler coat from them at a cost of a thousand pounds which I had previously set up an email alert for, and also rang them many times.

When the coat arrived, it was taken (by UPS) to a random shop miles away from my home, and the card that was put through the door didn't have the correct address on. It took me another week to track down where the coat actually was.

When I opened it, I was horrified to discover that the Moncler belt was scratched and damaged, and truly looked as though it had been warn. The protective plastic covering was gone and it really resembled a second hand coat.

I contacted Farfetch, who took four days to reply to me, offering their apologies and... a free delivery code for my next purchase. I replied telling them whilst that was very kind (!), I would prefer a refund of my postage for what appeared to be a second hand, and was definitely a damaged, item. They obliged.

I returned the coat and within two days, it was back up for sale on their website. BUT. I still didn't have my refund.

I contacted them explaining that they are basically selling my coat - they still have my money for it, yet they're advertising it for sale?

I was told it isn't necessarily the same one, even though when I purchased it, I was told it was the last one in the system and they weren't getting any more in and that my refund would be processed in 14 WORKING DAYS.

I know some people have had a very positive experience with Farfetch, but personally, they have brought me nothing other than stress and hassle for what appeared to be a second hand coat. A coat they are now selling once again as brand new and undamaged, at full cost.

I wouldn't buy another thing from them.

The best, most secure and easy shipping and return. I order from switzerland and I return becouse shoes was small I return and was so easy and free.

I ordered earrings from farfetch.com that were not what I expected (more later) and even though the site aggressively promotes their free returns policy, and the materials I received with the shipment detail the free return process, when I tried to return the untouched items online the site did not allow a return, nor explain the reason. In addition, after the purchase I received an email thanking me for the purchase and again promoting their free return policy. By calling customer service, learned that earrings are not returnable. I was told there is nothing they can do since I agreed to this in the terms and conditions. Of course, if an item is an exception to the policy they should communicate this overtly, not in a legal agreement that will be checked in passing. I feel that this is deceptive practice, and unfair to the consumer, and they were unbudging in their claim that there was "nothing they could do." This is of course not true! They could and should allow me to return the item and refund my money.

In regard to the item, the problem is that they put pictures of it without indicating the scale and gave no information on size or weight that would indicate that these earrings where of exceptionally large size and weight — 5 inches long and hugely heavy, when I assumed from the picture that they would be on a more normal scale. (In my opinion, they are ridiculous and unwearable — and thus returns.)

My experience with farfeatch.com was totally unacceptable, and I recommend that others avoid this company. Too bad fro them too, since my wife had a shopping cart full of lux items that she wanted to try out.

Received my dress fitted perfect, good material. Eill be shopping more from this site. Thank you so much