• FastGrowingTrees.com

FastGrowingTrees.com

Overview

FastGrowingTrees.com has a rating of 4.1 stars from 19,362 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FastGrowingTrees.com most frequently mention customer service, good condition, and great shape. FastGrowingTrees.com ranks 1st among Trees sites.

  • Service
    5539
  • Shipping
    234
  • Quality
    12297

Proactively asks for customer feedback

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Positive reviews (last 12 months): 72.8%
Positive
1,376
Neutral
95
Negative
419

Instant Feedback

129,191 reviews

364
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How would you rate FastGrowingTrees.com?
Top Positive Review

“Excellent”

JOHNNIE H.
10/12/24

My plant was packaged professionally, the plant/tree looked beautiful right out of the box. It continued to grow once put into the grown, no set back or shock. I am always satisfied when purchasing from this company.

Top Critical Review

“A Little disappointed that in the fall trees go on major sale and much less than your trees.”

Kevin D.
10/14/24

The trees came damaged with several broken branched and were left piled out in the open where they could have been picked up easily by a.local porch pirate. Local shops had similar, bigger, healthier trees available at.much lower prices and a longer than 30 warranty.

Reviews (19,362)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5300) fruit trees (945) root ball (299) lemon tree (710) replacement tree (328) home depot (174) store credit (139) root system (87)
Thumbnail of user theresae580
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Bought an orange tree, it arrived quickly and in perfect condition. Bought this for a non profit I volunteer at and the price was great! Planted it on August 19th and so far so good Very happy with my experience and will buy again from Fast Growing trees in the future

Reason I chose this business:

Great prices

Thumbnail of user yavuzg
2 reviews
0 helpful votes
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September 16th, 2024
Verified purchase
• Updated review

FastGrowingTrees.com has proven to be a fantastic resource for gardening enthusiasts. The combination of high-quality products, excellent customer service, and a seamless shopping experience makes it my go-to site for all things gardening. I highly recommend FastGrowingTrees.com to anyone looking to enhance their garden with beautiful and healthy plants.
I've had the pleasure of shopping with FastGrowingTrees.com on multiple occasions, and each experience has been outstanding. From the user-friendly website to the quality of the products and customer service, every aspect of the shopping process has exceeded my expectations.

just solution.... fast

Reason I chose this business:

I chose FastGrowingTrees.com for several compelling reasons:

Reputation for Quality: FastGrowingTrees.com is renowned for providing high-quality plants and trees. Their reputation for delivering healthy, well-packaged products was a significant factor in my decision.

Wide Selection: The extensive variety of plants, trees, and gardening supplies available on their website meant I could find exactly what I needed, whether it was for landscaping, gardening, or indoor decoration.

User-Friendly Experience: The website is designed to be intuitive and easy to navigate, with detailed descriptions and care guides that helped me make informed choices.

Reliable Customer Service: Positive reviews and experiences with their customer service team reassured me that any questions or issues would be handled promptly and professionally.

Convenient Delivery: FastGrowingTrees.com offers reliable delivery options with well-thought-out packaging that ensures plants arrive in excellent condition.

Positive Reviews: Numerous positive testimonials from other customers confirmed that FastGrowingTrees.com is a trusted source for high-quality gardening products.

Service
Amazing website, service, trees, online help people,...
August 12th, 2023
Verified site experience
• Previous review

Amazing website, service, trees, online help people, everything nice here

Reason I chose this business:

I missed it :)

I enjoy shopping here, thank you for your service
July 6th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I even don’t look at other websites or nurseries - I love Fast Growing Trees!

Thumbnail of user davidg7361
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

This was an excellent purchase. Easy to find what I wanted. Easy to order. Rapid delivery. Great packaging and instructions. Continuous follow-up. What more would you want. I will use this company in the future.

Reason I chose this business:

I started with a Google search, looked at the Website, checked out the tree II wanted, read the reviews, read the company information, then placed my order.

Thumbnail of user charlesf1710
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

You shipped them in a timely manner however shipping was pushed back 3 times. When they arrived on August 24th I had left for vacation that afternoon. When I returned home the following Saturday 1 was withered down to the soil the other 2 still had half green leaves. Not blaming you. Blaming the carrier.

Thumbnail of user kerrym634
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I ordered about 20 trees and all but 3 were full of bugs and questionable shipping. The company offered to refund or replace the affected trees which was fantastic. I chose a better time to reorder and accepted the refund. The trees that were in good shape are doing great! Definitely recommend

It took 3 phone calls to get resolution

Reason I chose this business:

Good reviews and guarantee

Service
Thumbnail of user stevew586
4 reviews
36 helpful votes
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September 11th, 2024
Verified purchase

I've been using FGT since 2015. Most recently, I purchased two tri-colored dappled willows and a mulberry tree. The willows arrived in poor condition due to what appeared to be mishandling by UPS but FGT gave me a credit for the entire purchase. Most companies would not do that. I will always be a customer.

They gave me full credit for damaged shipment. I used that credit to purchase another item from FGT so it all worked out for the good.

Reason I chose this business:

They have lots to choose from and the products are delivered as they are described. The prices seem comparable to other online retailers so I can't complain about paying $80 for a 24" Mulberry tree that looks like the Charlie Brown Christmas tree. LOL

Service
Thumbnail of user jamesc8100
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

My tree died after A week of receiving it I tried to get in touch with your customer service for almost a week. Finally, when they did call me back they told me that I had to take a picture of the dead tree which unfortunately had already thrown away. I live in an apartment building and I didn't want a dead tree in my apartment, so now I bought a tree that I didn't even get because it was dead very bad business especially when you say that they're guaranteed

Wasn’t very helpful as I wasn’t able to take any photos because of the tree was dead and they took over a week to get back to me

Reason I chose this business:

Because I bought some before and they were great trees

Service
Thumbnail of user lindat2864
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

My kids laughed when I told them I was getting a tree in the mail, but it came, packaged carefully, in good shape and ready to plant. I planted it right away. It's been about 6 weeks now and the tree is looking good!

A few leaves turned yellow. I sent them pictures and they said that was normal.

Reason I chose this business:

I saw an add on Facebook I think.

Service
Thumbnail of user robertw6799
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

The two trees I ordered arrived with several broken limbs and very dry. I potted them and let them sit in the rain but out of heavy wind for a few days. I did not think they could handle rough wind. Planted them in the ground and they are hanging on but not flourishing. The took pictures and sent them to customer service but

Thumbnail of user johnc12343
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I have purchased over a thousand dollars worth of trees and bushes and i had a few issues but fast growing trees rectified my issues with sending out replacements right away and if they didn't have what i needed they gave me a credit,i will definitely be ordering next season. I am a customer for as long as i need plants for my garden

i emailed customer service and they got back to me in a timely manner and they took care of my issue quickly

Reason I chose this business:

Because of there selection

Service
Thumbnail of user jima1458
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Ordered 2 Haas Avocado trees for Zone 9b florida. One lived and one died. I called and sent in pics of the 2 trees and they immediately shipped a new Haas to me. It has since died as well but i believe that is because Haas hate my FL location. I also purchased several citrus trees and they are all doing very well and even set a few fruits. Great quality products.

Service
Thumbnail of user cheryls2382
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

I bought a rose bush for my sister. The bush was delivered and was a little small and appeared sickly. I brought this to the attention of the company and within two days, she received a nice sized replacement. I don't fault the company for what may have happened, but the excellence in which they responded speaks volumes about their customer care.

It was a live chat, however, it was fast and the remedy was immediate. No hassle or inconvenience.

Reason I chose this business:

Found it online and read the favorable reviews.

Service
Thumbnail of user laurences149
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I ordered 7 gal. Trees that should be 4-5 feet high. The trees I received were 3-4 feet, weak, and needed scaffolding. They compensated me by sending two more trees and reimbursing me $130, which I appreciated. Be careful, the trees are healthy, but much smaller than what you would find in a local nursery.

Great compensation for inaccurate description of tree size.

Service
Thumbnail of user jamesg5673
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

We order a couple red maples and a couple of dogwood trees and all four trees arrived quick and in good shape. The dogwood trees were bigger than expected, although one of them was looking a bit rough shortly after we planted them. Overall all four seem to be doing well now and look great so we are hoping they will do well through the winter and take off next spring.

Reason I chose this business:

We don’t have many nurseries near us and even fewer that carry any assortment of trees. Fast growing trees had a wide assortment and more importantly had the trees we were looking for in stoke.

Thumbnail of user richardp3758
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Order got delayed in shipping. The shipping company was unresponsive. Kept saying for days order was on truck out for delivery to you. Contacted FGT chat customer service and they were professional, courteous, and quickly responded by getting me a new order shipped to me at no additional cost.

Order got delayed in shipping. The shipping company was unresponsive. Kept saying for days order was on truck out for delivery to you. Contacted FGT chat customer service and they were professional, courteous, and quickly responded by getting me a new order shipped to me at no additional cost.

Reason I chose this business:

For the guarantee.

Service
Thumbnail of user jorgep420
1 review
0 helpful votes
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September 11th, 2024
Verified purchase
• Updated review

I had a problem with my order being delivered bent in half and the trees broken. Customer service quickly sent another order and all trees arrived beautiful. Shipping damage is not fast-growing trees fault but rectified the problem immediately.

Customer service fixed the problem right away with simple pictures of the problem. Very helpful customer service representative.

Reason I chose this business:

Huge selection of trees and have had great success with the ones that I have purchased.

Service
Very big variety
January 6th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Good selection fair price

Thumbnail of user betsyr174
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Tree came real, real dried. Leaves were dried up. I also expected it to be a little taller for the price. 6 to 7 feet more like 5'8. After I planted the tree it started to come back to life but with wet, wet soil and water everyday. Customer Service was very nice and gave a precent off, at least.

Reason I chose this business:

I seen it online.

Service
Thumbnail of user dorisc561
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I live in another state, after I purchased the trees, delivery date was next day, too late to cancel order, I discovered that I will have a problem hiring someone to plant them. I phoned customer service explained my dilemma, they said, "no problem, just refuse the delivery, we will refund the order after the order returns to us."

Thumbnail of user shereeh55
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The service from this company is awesome. The trees are shipped quickly and they come healthy and vibrant. When a couple trees did not thrive, they replaced with the same great service.
They have lots of information online to help you and customer service representatives that are available to help. One year guarantee is the best anywhere.

Customer representatives are the best and helped me with all my issues such a plant replacement and watering requirements. Thanks!

Reason I chose this business:

I like the guarantee and the customer service along with a great product. Their selection of plants and trees is better than any other growing.

Service
Thumbnail of user christined2262
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Fast delivery and looked very healthy. Altho they are still alive I'm not seeing new growth? You have contacted me before and gave us advice to wait for a few weeks to see how they do, but I'm not seeing any change

Gave advice quickly about trees

Reason I chose this business:

I researched on line fortress and best value

Service
Thumbnail of user zayna1
1 review
0 helpful votes
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September 13th, 2024
Verified purchase
• Updated review

I ordered 2 climbing rose bushes. Fast Growing Trees shipped it 3 times. The first 2 were with Fedex, for some reason Fedex could not deliver. The 3rd time it was shipped with USPS, it shows delivered (stating that it was left with an individual), but we never received it. I even asked my neighbors, but no one has seen them. I receive a refund though.

Reason I chose this business:

I order from the before with no issues.

Service
Easy to shop online with relevant information
October 4th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Convenience

Thumbnail of user elenah151
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

I'm a very happy customer, I bought a few trees and plants since a couple of years ago and I'm a repeat customer every year to buy more. The customer service is amazing, they DO care for you and answer your questions always.

The customer service is amazing, they DO care for you and answer your questions always. I am so Thankful to them!

Reason I chose this business:

The catalogue is huge, you can find any from tropical to winter zone. Plus the most important is the atention and follow up on your case if you have to contact the Customer Service.

Service
Thumbnail of user jims2821
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

The box was flattened, full of mulch, and the plants were desiccated. I have them sitting in partial sun on screened porch, have clipped off most of the dead bits, keeping the plants soil moist, and hoping for the best. However, I feel they are beyond revival.

Reason I chose this business:

I have had luck in the past and the roses were on sale. Replacements would be nice 😊.

Thumbnail of user johnh10682
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Was hot here in Texas and delivery was on a Monday, I assume they sat in a FedEx warehouse or truck over the weekend. One was dead, the other in distress. No response yet on my request to replace on their 30-day guarantee.

They have not responded.

Service
Thumbnail of user irinar64
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

The hydrangea I bought arrived in a very poor condition, with most leaves wilted and yellow. However, I decided to give it a try and transplanted into a large he with a good soil mixed with compost, added transplantation aid hormone solution and watered thoroughly. As the soil was alkaline, I added also some acidifier.

In less than a week all the rest leaves wilted. The plant looks dying. All other plants around it, including hydrangeas (in the same conditions) are thriving. Very disappointed.

Reason I chose this business:

Good previous experience with trees. However, all bushes bought from FFGT (raspberry, hydrangeas etc.) did not make it. Hope for a fair guarantee - refund policy.

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees

Company Representative

Thumbnail of user jackier455
Jackie R.
Customer Service
Typically does not respond to reviews

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