FaZe Clan Apparel

I am shopping for Christmas gifts for my son. There is absolutely no info on their website to give any clue about expected shipping or arrival dates. No phone # available to speak with anyone. I took a chance and immediately received a confirmation stating that "we are getting your order ready", but that I needed to know that it would not be shipped out before 12-25-19. They also had info frequently asked questions. All purchases are final from the time you place your order. No returns or refunds, and no phone # if there's a problem

My 11 year old saved all his birthday and Christmas money for a sweatshirt. Upon receiving it was too small. The company has a no return or exchange policy which they do not tell you upfront. Once you submit your order it says all sales final! So I have a sweatshirt that doesn't fit a sad disappointed kid with no money! I would give zero stars but was not an option. They don't even deserve 1 star! Scammers!

I got charged $234.75 on 18 January 2017 and today (26 January 2017) I get an email from them saying "You order #***** was cancelled due to unforeseen circumstances." what the hell? I can not even reply and they are not answering.

This company is a disgrace, I wish I could rate them a 0! They take your money when they don't have products in stock, they do not meet their own shipping policy window (7-21 business day) and then still try and refuse to cancel your order. They have TERRIBLE customer service and no phone number. I have had to contest all charges and file with the better business bureau. Save yourself the trouble and do not order form this "company". Wish I could leave a picture of their overpriced merch below, but I was charged 5 weeks ago and they haven't even shipped it because they don't have it in stock.

Ordered a hoodie for my son for Christmas because he wanted one so bad. Took 3 weeks to ship and I couldnt believe when I got it today how much I was ripped off. It's highway robbery. $55 for the cheapest, lowest quality, thinnest sweatshirt that probably cost them $3 to make. Not to mention I ordered a small and the thing is gigantic. Very disappointed and I will never order again no matter how much my son wants something. I should have just got him an under armour or air Jordan hoodie. They cost just as much and at least they're good quality. I'm afraid to see what this thing looks like after its washed.

‪Just want to give anyone a heads up. I ordered some merch from Faze and they missed an item. I asked for help and they said they can't do nothing. If anyone orders from faze just be careful. There customer service says they can't help you. ‬

I ordered from the website and didn't receive the item until almost a month later. By that time, my son didn't need the item anymore so I returned it. I called to ask exactly what needed to be done to return an item and the gentleman who answered informed me I needed to call them once the item was delivered to them and ask for a refund. I ask why they couldn't just credit my account once the item was received on their end and his response was I should call them back "to make sure". I've been calling everyday (several times a day) for the last 2 weeks and there has been no answer. I understand they may be extra busy, but really - 2 whole weeks without answering your phone? That's no way to run a business. I planned on buying other things from their website but won't now that I know their customer service is so poor. They do not give you an option to leave a message or send them an email. Again, bad business!

Just DON't SHOP here. This has all the signs of SCAM/bogus site:(

Order confirmation said shipping in 5-7 business days. Still waiting on shipping confirmation. Now they are pointing at FAQ with information not shared during ordering or order confirmation (no refund, no cancel, no exchange, and up to 21 days to ship).

The company behind this site is Wanderset, Inc. That's the name used for Paypal, and likely by credit card companies. Try to cancel through them!

Good luck.

I should have read the reviews before purchasing however this is what my nephew wanted for Christmas. Ordered a custom jersey on November 7th. Shipping label finally printed on 11/22 however no additional updates until 12/4 when the USPS tracking number showed the package was finally received by the post office. This after multiple emails assuring me the jersey was already mailed and that a case was being opened by their "brand partner" to look into it. Well today is December 10th, still no jersey or status from FaZe customer service on my allegedly shipped custom order. Next step will be to dispute the charge. Like I said earlier, be warned they are a scam and their customer service is complete garbage.

I ordered a Jersey for my sons birthday 3 weeks ago. With in 7 days they sent an email that the order is on its way. Sent me a tracking number from Fedex, which up to today, still shows only the Label has been created and the parcel not collected. I've emailed customer service probably 4 or 5 times over the past week, and not once have they replied. Pathetic customer service! Not #Fazeup, should be #RipOff

Ordered a hoodie for my son's birthday on 4/4/19 expecting it to be here before 4/29/18 and haven't even received a working tracking number and it's 4/30/19... wouldn't order anything off this site! Plus they have a no refund policy!

Ordered a shirt on 11/25/20 and still waiting for it to be shipped. Funds came out immediately as only limited methods to submit payment. I have received a response from my inquiries blaming the pandemic and that they weren't expecting as high sales volumes. But if youndokt have the merchandise, then don't accept a customers purchase. Also they offer no acceptance for exchanges or returns.

I ordered $105 worth of items for my son a month ago and still have not received them. Their website clearly says 7-14 business days. I called almost two weeks ago and was told it was a busy time because of back to school and they had more orders than anticipated but that I should get an email with in 2-5 business days confirming the items have been shipped. Still nothing. I have made several attempts to call and you can't stay on hold or leave a message I was only able to get them to answer once! This is very poor customer service as they were very quick to charge my card of course. What a ripp off! Very disappointented!

I ordered a hoodie back in Nov for my son and it came in about a week. He was so happy he wanted the same style just a different color. So I placed an order for the second one Nov 29th. It's now Jan 2 and still no hoodie. Ive emailed them 3 times and they said the first 2 times I would get a tracking number in a couple days. No reply to my last email. No tracking number either. Still waiting for his hoodie. Oh they did send me a 30% off coupon on my next order. Yea won't be using that.

The FaZe boys have really stepped it up! I ordered a while back and it took forever and I could never get a hold of customer service. Now I placed another order for a hoodie that I got with a code they gave me and this time they were on it. I got it in like less than a week and I'm wearing it right now! It is fire! Happy to support the FaZe Clan

I wish I could give this company and the costumer service a zero star. Ordered a package and shipment was confirmed to the wrong address! Faze clan customer service is a joke, they offered me a $10.00 refund for the shipping cost. 2 months later and multiple emails back and forth and I still don't have the product I ordered or a full refund.

I ordered faze rugs exclusive hoodie and haven't even revived a tracking number. It's not even like I live in a whole different country I would expect to already have gotten my hoodie but I haven't even got a tracking number. I downloaded the app arrive but it still says your order is being prepared for shipment

DO NOT PURCHASE from these guys! They play at their young follower's heartstrings and in turn slap them with the crappiest merchandise to gain wealth - it disgusting! My son made a purchase late April and today is June 19th. He's been waiting for this package to finally arrive. He mows some of our friend's/neighbors' lawns to earn some spending money so we let him make this purchase. Yes, I reviewed it and even helped him select it. Seemed legit. The t-shirt's original tag was sloppily cut off and they screen printed their own logo for the tag. The hoodie he purchased came with the print being smeared and melted. They should really be ashamed for taking advantage of their followers and having the nerve to put their name on their merch!

Ordered a hoodie on 12/17/13. Cost of item plus shipping was charged to my credit card the same day. Still have not received the hoodie as of 1/22/14. Emails to company have been ignored. Next step will be to contact VISA to request the payment to Fazeclan be stopped. What a ripoff!

Since my previous review, our hoodie order was received in good condition on 1/26/14. Today I received a follow-up email from FazeClan Apparel which included an explanation for the unfortunate delay (new company - first holiday season - more orders than they ever anticipated) AND - more importantly, an apology.

Mega retailers (Target, Walmart, Amazon) could learn a lot from the sincere action on the part of the customer service person at FazeClan who took personal responsibility for the problem and worked to turn around my unhappiness with the company by reaching out to me with a much appreciated apology and explanation.

GREAT move!

Like everyone else still waiting on my order to even be shipped. I ordered one hoodie on November 23rd and it is December 31st and still waiting. It was supposed to be a Christmas present but I guess that's out the window. The biggest problem I have is they need to at least be upfront about it. I ordered it on Black Friday because they were having a sale, they should let you know it might not arrive before Christmas. I know they don't care, but I will never order anything from them again.

I ordered a sweatshirt on December 9th. On December 10th they took the money out of my account. I never even received a confirmation or anything. On December 21st I still had not received my order. I emailed them and was told ship time is up to 21 days and was offered a 30% off coupon. Why would I want to order something else when I never received my first order? Fast forward to January 18th - I still have not received my order. I emailed them again and was told that the order has now shipped (there was no email communication of this). I have never had such a horrible online experience. There is no phone number to call I had to search for an email. I filed a complaint with the BBB. I don't even want their sweatshirt any longer, but unfortunately they will not let me return it even though they took well over 30 days to ship the product.

Customer service is nonexistent with this company, especially if you live outside the US. They do not have email and I would have to call LONG DISTANCE from Canada to the US on my CELLPHONE if I had a hope of getting through, which by the reviews I see would be NO CHANCE. My 13 year old spent some of his birthday money ordering Faze apparel and now it looks like he has gotten RIPPED OFF. I do not recommend these yahoo's. *edited to upgrade review as we did finally receive the product. However, the remainder of my review stands and I would avoid doing business with them again because of it.

First purchase, I am very satisfied with the quality of the product I received, I had an issue with my order and reached out to customer service, they reached out so quickly and resolved the issue, I am so happy that my son got his birthday gift right in time,I'll definitely be shopping here again.