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Received damaged furniture in Dec 2016. Mark and Brad Newton (manager and owner) refused to reimburse us so I posted several 100% honest negative online reviews. Immediately Mark Newton contacted us and said they were ready to come to an amicable resolution. They had us sign a contract that we would remove negative reviews and they would then give us a full refund. I could not remove 2 reviews from ripoff report and pissedconsumer.com but was told by the manager that writing a rebuttal was sufficient. Furniture was returned and then the owner Brad Newton went back on his word and said he would not give us a refund because we didn't take these two reviews down. Filed a small claims suit and when the Chesapeake Sheriff's dept attempted to serve them they have vacated the building. They won't return emails or phone calls. Mark Newton the brother and manager says he is no longer working for Fig stores. Do not trust these people. They are dishonest. We lost over $1800 & 6 months of torture dealing with these shady people who claim to be faithful. The furniture has been returned and they resell the returned furniture on Craigslist. Filed with BBB and the VA Attorney General. Save yourself a lot of trouble and buy from someone else!
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First, I would like to start by saying, this is how this customer has been the entire time since delivery. Very hard to speak with her in regards to her order. She only screams or yells at us when we are trying to talk with her and calls us names as you can see from reading above. Customer simply does not like the color of the chair that she ordered. It’s a custom ordered chair. The feet came in a Dark Pecan color and we have since ordered the correct Riverloom finish feet to be replaced as well as the manufacturer is sending a replacement back cover to replace the small defect on the back of the chair. The customer is stating that she doesn’t want a “repaired” chair. The back is not repaired, its replaced. Same way the manufacturer builds them in the factory. The feet are not something that constitute a return. They can simply be switched out in 10 minutes by a qualified Furniture Technician. We have been very reasonable with this customer and have responded to every request. We did fight back and forth with the manufacturer for her over a string of emails, even putting our dealer account in jeopardy, but ultimately, the manufacturer said, “I have checked with the factory and they will send a complete new back, but as far as the coloring of the cover it is a man-made polyurethane so it is what it is. If you look at the swatch you can see there is the light and dark coloration, I think it is more that it is not real leather that she is not happy with, and we are willing to ship a new back.” The customer was never sold a real leather even though it was something that was offered to her and she decided against. She was sold “Elements QC” which is a man-made bonded leather material. We have gone outside are policy and offered the customer the ability to return the order if she would like but would have to pay for the shipping fee’s and restocking fees. We have been trying to work with the customer but ultimately, there is no reason for the customer to personally attack an employee who she knows nothing about and company that she knows nothing about. Just because we are a Faith Based company does not mean that we should be taken advantage of or that we just give in to every single request. Sad that that would even be brought up as it has nothing to do with a chair that the customer said above that she does not like due to the color she picked. Thank you